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Hotel Villa Mercedes Palenque

3.5 star property
VIP Access

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Photo gallery for Hotel Villa Mercedes Palenque

2 outdoor pools, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
Breakfast, lunch, dinner served; Mexican cuisine, garden views
Garden
Property grounds
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Parking available
  • Spa
  • Gym
  • Pool

Explore the area

View in a map
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960
  • Place, Aluxes Eco Park
    ‪3 min walk‬
  • Place, Palenque National Park
    ‪2 min drive‬
  • Place, Palenque Archaeological Zone
    ‪7 min drive‬
  • Airport, Palenque, Chiapas (PQM-Palenque Intl.)
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room Executive with View

Premium bedding, in-room safe, individually furnished, blackout curtains

Room Executive with View

  • 27 sq m
  • Sleeps 2

View all photos for Room Deluxe with Garden View

Premium bedding, in-room safe, individually furnished, blackout curtains

Room Deluxe with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Suite with Garden View

Premium bedding, in-room safe, individually furnished, blackout curtains

Suite with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Double Room Executive with View

Premium bedding, in-room safe, individually furnished, blackout curtains

Double Room Executive with View

  • 27 sq m
  • Sleeps 3

View all photos for Double Room Deluxe with Garden View

Premium bedding, in-room safe, individually furnished, blackout curtains

Double Room Deluxe with Garden View

  • 27 sq m
  • Sleeps 3

View all photos for Double Room Standard with Garden View

Premium bedding, in-room safe, individually furnished, blackout curtains

Double Room Standard with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Deluxe Double Room

Premium bedding, in-room safe, individually furnished, blackout curtains

Deluxe Double Room

9.0 out of 10
Wonderful
(14 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room

Executive Room | Premium bedding, in-room safe, individually furnished, blackout curtains

Executive Room

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Premium bedding, in-room safe, individually furnished, blackout curtains

Standard Twin Room

  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, individually furnished, blackout curtains

Deluxe Room

9.8 out of 10
Exceptional
(16 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

Executive Double Room | Premium bedding, in-room safe, individually furnished, blackout curtains

Executive Double Room

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite

Suite | Premium bedding, in-room safe, individually furnished, blackout curtains

Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Villa Mercedes Palenque

Mediterranean hotel with 2 outdoor pools and full-service spa
2 outdoor pools, a full-service spa and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. Change of towels is available on request
Hotel Villa Mercedes Palenque offers 92 air-conditioned accommodations with a safe and coffee/tea makers. This individually furnished accommodation includes dining tables. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers. This Palenque hotel provides complimentary wired Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Natura Spa has 2 treatment rooms, including rooms for couples. Services include facials and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a mud bath and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Hotel Villa Mercedes Palenque, you'll be within walking distance of Palenque National Park. Features include free WiFi in public areas and a free manager's reception, plus 2 outdoor pools.
  • Free Wi-Fi in some public areas
  • Enjoy Mexican cuisine and garden views while dining at La Foresta
  • English breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with massages, facials or body wraps at Natura Spa
  • Services include babysitting, tour or ticket assistance and a porter
  • On-site recreation includes a gym and a playground
  • Just a 2-minute drive from Palenque National Park and a few minutes from Museo de Sitio Palenque
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
Hotel Villa Mercedes Palenque offers its guests 2 outdoor swimming pools and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A business centre and meeting rooms are available. Event space at this hotel measures 23143 square feet (2150 square metres) and includes a conference centre. Spa services, a terrace, and gift shops/newsstands are also featured at the family-friendly Hotel Villa Mercedes Palenque. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. A complete renovation of Hotel Villa Mercedes Palenque was completed in November 2025.

This 3.5-star Palenque hotel is smoke free.

The hotel hosts a free manager's reception daily.
La Foresta – Overlooking the garden, this restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Secured, uncovered parking on site (surcharge)
  • Secured, uncovered extended parking on site (MXN 500 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7 AM to noon for a fee: MXN 250 for adults and MXN 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • La Foresta

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Dining table
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (23,143 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Mud bath
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 10 steps to reach entrance
  • Accessible airport shuttle
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • No lift (single-level property)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 floor
  • Banquet hall
  • Built in 2008
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • Reception hall
  • Renovated entire property - November 2025
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Limited room service
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 11:00 PM to 5:30 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 600 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 29 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately MXN 250 for adults and from MXN 150 for children
  • Airport shuttle fee: MXN 3600 per person (return)
  • Airport shuttle fee per child: MXN 3600 (return), (up to 11 years old)
  • Uncovered extended parking fee: MXN 500 per day
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Villa Mercedes Palenque offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 11:00 PM and 5:30 AM.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercedes Palenque
Hotel Villa Mercedes Palenque
Villa Mercedes Palenque
Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel
Hotel Villa Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel Palenque