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Hotel Excelsior Palace Palermo

4.0 star property

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Photo gallery for Hotel Excelsior Palace Palermo

Lobby
View from property
Exterior
Breakfast, lunch and dinner served
Staircase

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Pet-friendly
  • Room service
  • Laundry

Explore the area

Map
Via Marchese Ugo 3, Palermo, 90141
  • Politeama Garibaldi Theater
    ‪10 min walk‬
  • Teatro Massimo
    ‪17 min walk‬
  • Palermo Harbour
    ‪4 min drive‬
  • Palermo (PMO-Punta Raisi)
    ‪28 min drive‬

Room options

View all photos for Standard Double Room

Minibar, in-room safe, desk, soundproofing

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, soundproofing

Superior Double Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, soundproofing

Junior Suite

  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Spasimo Hôtellerie

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.9 out of 5, Exceptional, (34)
The price is CHF 256
for 1 room
includes taxes & fees
14 Aug - 15 Aug
Spasimo Hôtellerie

About this property

Hotel Excelsior Palace Palermo

Luxury hotel with fitness centre and 24-hour front desk
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business centre, a meeting room and concierge services are on-site.
Hotel Excelsior Palace Palermo offers 117 air-conditioned accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bidets, complimentary toiletries and hairdryers.

This Palermo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Excelsior Palace Palermo, you're just a quick walk from English Garden. You'll find features such as free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Within a 15-minute walk of Politeama Garibaldi Theater and Via Roma
  • Pets welcome free of charge
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

A computer station is on site and WiFi is free in public spaces. The luxury Hotel Excelsior Palace Palermo also features a fitness centre, concierge services, and complimentary newspapers in the lobby.

This 4-star Palermo hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Hotel Excelsior Palace Palermo has a restaurant serving breakfast, lunch and dinner.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking; discounts available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 18 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym

Family friendly

  • Babysitting
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Meeting room

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 4 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 18 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Mercure Palermo Excelsior City Hotel
Mercure Excelsior City
Hotel Excelsior Palace Palermo
Excelsior Palace Palermo
Hotel Hotel Excelsior Palace Palermo Palermo
Palermo Hotel Excelsior Palace Palermo Hotel
Hotel Hotel Excelsior Palace Palermo
Hotel Excelsior Palace Palermo Palermo
Mercure Palermo Excelsior
Hotel Excelsior Palace
Excelsior Palace
Mercure Palermo Excelsior City
Excelsior Hilton Palermo
Excelsior Palermo Palermo
Hotel Excelsior Palace Palermo Hotel
Hotel Excelsior Palace Palermo Palermo
Hotel Excelsior Palace Palermo Hotel Palermo
Mercure Palermo Excelsior City

Hotel Excelsior Palace Palermo Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 159 out of 385 reviews
Rating 8 - Good. 151 out of 385 reviews
Rating 6 - Okay. 51 out of 385 reviews
Rating 4 - Poor. 14 out of 385 reviews
Rating 2 - Terrible. 10 out of 385 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
good location, close to nice park and several restaurants nearby
Stayed 2 nights in Oct 2019

10/10 Excellent

MARIE-ANDREE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Away from bustle yet close

Simply amazing and outstanding service!
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is old but expensive. It has a good location, but unless you get a good rat be ready to accept a hotel that might have been great many years ago.
Stayed 1 night in Jul 2019

10/10 Excellent

Jackie, Melbourne, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was massive and had space for all of our luggage. The bathroom is lovely with a big bath. Very luxurious and comfortable for our last night in Italy. Parking out the front. Lovely, helpful staff. Worth every penny.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all. Great locatiin and excellent hotel restaurant staff.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Old Glamour hotel needs an overhaul.

It was so so. The reception staff was great and the breakfast very good. Dinner also was good and staff nice. The condition of the hotel is run down, carpets are filthy, wallpaper peeling and tacked on with thumb tacks in places! You can see that it was at one time a beautiful hotel, it has the old world glamour. But it desperately needs to be painted, new carpets and general clean up would do this property a great service. Lots of street noise at night and a good half hour walk to the old town for tourist attractions.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Solid Value Hotel

A good value hotel in Palermo. A bit of a walk (15-20 minutes) to the historic centre, but a good location overall. Hotel is a bit tired in spots, but still retains much of the elegance of its earlier days. Staff were, without exception, helpful and friendly.
Stayed 3 nights in Sep 2018

8/10 Good

Maurizio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Mary, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice staff , good breakfast. Solid, traditional, old world Italian hotel.
Stayed 1 night in Oct 2018

2/10 Terrible

Ernesto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BEWARE - TOURIST TRAP !!

Horrible!!! Dirty hotel, did not want to refund our unised days. It is a TOURIST TRAP !!
Stayed 3 nights in Aug 2018

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service location and rooms

Excellent service - great location in high class area away from bustle of the city. Taxi rank right outside. Rooms large and comfortable. The staff super helpful and friendly - a pleasure to stay.
Stayed 3 nights in Jun 2018

8/10 Good

Brenda, carshalton, surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand hotel rooms big

Very clean very grand hotel needs updating. Room big and spacious bathroom had bath and shower. Safe in room and tea and coffee facilities.
Stayed 2 nights in Apr 2018

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and staff!

From the moment we arrived, the staff did everything to make us welcome. Marco at the reception counter went above and beyond to help find the perfect restaurants for us. Check in was easy. Breakfast was included in our reservation and the selection was excellent. Hotel is walking distance from everything we wanted to see. Great Hotel. The only complaint was the ac did not work too well in our room.

4/10 Poor

Malcolm

Disliked: Cleanliness, property conditions & facilities, room comfort

Very Disappointing

We stayed here for one night for our wedding anniversary and were very disappointed. The least you expect from an hotel is cleanliness and our room was far from clean. On entering the room we were overwhelmed by the heat so set about opening the window. However, there was only a skylight, no windows even though we had booked a courtyard view room. We then attempted to adjust the air con but unfortunately, it was not working properly. Looking around the room we found the carpet to be black with dust around the edges and to have a number of stains. The furniture had seen better days and the stool had a broken leg. With this we went to reception and asked for a room with the courtyard view that we booked. We were given a key to another room that was a little better but not much. However, it was not with courtyard view but was right over the main road. Again, the room was very warm and the air con didn't work but at least we could let some cool air into the room. The second room was smaller than the first so we were not impressed with the reception staff. Also, the main staircase was not hovered whilst we were there and looked like it had not been hoovered in weeks.
Stayed 1 night in Feb 2018

10/10 Excellent

richard, oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Finecity hotel

No complaints. Helpful staff. Beautiful and cherished Liberty building.
Stayed 4 nights in Feb 2018

8/10 Good

J&L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints..............all satisfactory ....................…........….……................. Would stay again.................................
Stayed 3 nights in Sep 2017

6/10 Okay

Dave, london

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

An ok base just don't spend any real time there

The room was clean and comfortable but that's the end of the accolades. No ironing board in room Mini bar not cold Gym just in an open room with no AC in 30C+ heat. These 3 things are basic in my view and should preclude this being a 4*. The place was 'fine' but I wouldn't return.
Stayed 3 nights in Aug 2017

10/10 Excellent

Jasper, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel!

Hotel was very nice and clean. Air conditioning was cold. Bathrooms very clean. Parking is a little tight as far as finding the right spot, but all went well. Staff was very accommodating. Breakfast was fantastic, food was excellent and again staff was very friendly. Would stay here again anytime.
Stayed 3 nights in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't stay here...

Reserved 2 rooms-turned out to be different prices. One came with breakfast, and the more expensive room didn't. Don't know why?? When brought to the attention of front desk woman, she got angry and started yelling at me for asking such a question, and said that all reservations are not equal. Needless to say, we stopped eating breakfast there, even though one would have been free.
Stayed 3 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely not a 4 star hotel!!!!

This hotel is in desperate need of safety precautions and renovation! The room (113) I stayed in, apparently was broken into as the side panel of the doorway where it locks was filed down . When brought to the attention of front desk, the woman started yelling at me, saying it was safe. Good thing I had family to stay with the next 2 nights.
Stayed 3 nights in Jul 2017

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

I loved to stay there the rooms are amazing well done.
Stayed 1 night in Jul 2017

10/10 Excellent

Gill, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel, but a bit noisy

The staff at this hotel were almost as good as they could get. The room was very comfortable, with good adjustable air conditioning. The breakfast was to die for - they couldn't have been anything they had left out. It wasn't cheap ... but it was well worth the price. The foyer was welcoming, with beautiful flower arrangements. There was a gym with exercise equipment (though we didn't use it!). Good restaurant, but rather expensive. Food choice could be wider. There were only three things I would criticise: 1. Our room was on the main road, and there was no double glazing. There were double doors to the balcony, but they didn't fit tightly, and at 5am every morning the birds in the tree outside started, and at 6am the noisy buses stopped at the bus stop opposite. 2. Milk was not provided with the kettle, tea etc, so we had to go down to the bar every couple of days to get a jug of milk. 3. Accessories were not always replaced regularly in the bathroom. One day we ran out of toilet paper and had to call the housekeeper.
Stayed 9 nights in Jun 2017

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thumbs up

Melanie st front desk was very helpful. A classy hotel at a very reasonable price.

10/10 Excellent

Ken, Berkshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High quality hotel

Mercure Excelsior is in a great location and offers high quality accommodation.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
We had to ask 2 times for the room to be changed. We booked a premium room but the first one we were given was with no windows (skylight only), the second one was very dark looking to internal walls. some of the staff were very unfriendly.