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Cristal Hotel Palermo

4.0 star property

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Photo gallery for Cristal Hotel Palermo

Terrace/patio
Front of property
A spacious lobby with a modern design, featuring a large potted plant, seating area, and a view of the cityscape through the glass wall.
A spacious lobby with a high ceiling, a turnstile entrance, and a seating area with a potted plant.
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
Via Roma 477 A, Palermo, PA, 90139
  • Place, Via Roma
    ‪1 min walk‬
  • Place, Politeama Garibaldi Theater
    ‪5 min walk‬
  • Place, Teatro Massimo
    ‪5 min walk‬
  • Airport, Palermo (PMO-Punta Raisi)
    ‪33 min drive‬

Room options

View all photos for Standard Double or Twin Room

Minibar, in-room safe, blackout curtains, soundproofing

Standard Double or Twin Room

  • City view
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Single Room

Minibar, in-room safe, blackout curtains, soundproofing

Single Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room Single Use

Minibar, in-room safe, blackout curtains, soundproofing

Double Room Single Use

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 25 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | Minibar, in-room safe, blackout curtains, soundproofing

Triple Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room

Quadruple Room | Minibar, in-room safe, blackout curtains, soundproofing

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Suite

Suite | Minibar, in-room safe, blackout curtains, soundproofing

Suite

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Studio Suite

Junior Studio Suite | Minibar, in-room safe, blackout curtains, soundproofing

Junior Studio Suite

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Single Room, Courtyard View

Minibar, in-room safe, blackout curtains, soundproofing

Superior Single Room, Courtyard View

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Double or Twin Room, City View

Superior Double or Twin Room, City View | Minibar, in-room safe, blackout curtains, soundproofing

Superior Double or Twin Room, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite, City View

Junior Suite, City View | Minibar, in-room safe, blackout curtains, soundproofing

Junior Suite, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Superior Quadruple Room, City View

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Cristal Hotel Palermo

A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business centre and conference space are on-site. Housekeeping is available on request.
Cristal Hotel Palermo offers 85 accommodations with minibars and a safe. 50-inch flat-screen televisions come with digital channels.

Bathrooms include a shower, slippers, bidets and complimentary toiletries. This Palermo hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
With your stay at Cristal Hotel Palermo, you're connected to a shopping centre and just a quick walk from Politeama Garibaldi Theater. Free WiFi in public areas, a restaurant and a bar are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Steps from Via Roma and 4 minutes on foot from Politeama Garibaldi Theater
  • Airport shuttle service available for a fee
  • Pets welcome free of charge
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 1615 square feet (150 square metres) and includes conference space. A terrace, tour/ticket assistance, and coffee/tea in common area are also featured at Cristal Hotel Palermo. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Palermo hotel is smoke free.

For a fee, guests can enjoy a local cuisine breakfast daily from 8 AM to 10 AM.
Cristal Hotel Palermo has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 18 per day); discounts available
  • 24-hour return airport shuttle (surcharge)
  • Onsite parking options include a garage

Food and drink

  • Daily local cuisine breakfast available 8 AM to 10 AM for a fee: EUR 10 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,615 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 10 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Banquet hall
  • Built in 1989
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 4 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately EUR 10 per person
  • Airport shuttle fee: EUR 40 per vehicle (one-way)
  • Nearby parking fee: EUR 18 per day (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
Property Registration Number IT082053A18KV2MVCE

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Ibis Styles Palermo Cristal Hotel
Cristal Palace Hotel Palermo
Cristal Palace Palermo
Hotel Palace Cristal
Cristal Palace Hotel Palermo, Sicily
Palermo Cristal Palace
Ibis Styles Cristal Hotel
Ibis Styles Cristal
Ibis Styles Palermo Cristal Sicily
Palermo Cristal Palace
Ibis Styles Palermo Cristal Hotel
Ibis Styles Palermo Cristal Palermo
Ibis Styles Palermo Cristal Hotel Palermo

Cristal Hotel Palermo Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 278 out of 826 reviews
Rating 8 - Good. 362 out of 826 reviews
Rating 6 - Okay. 126 out of 826 reviews
Rating 4 - Poor. 40 out of 826 reviews
Rating 2 - Terrible. 20 out of 826 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Sara

The room was just as I’d hoped. Basic, clean and affordable. The location of the hotel is superb. Easy walking distance to the tourist sights, but equally accessible to the Palermo that the locals frequent. I would definitely stay there again on future visits to Palermo.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jonathan Wasson

Liked: Cleanliness, property conditions & facilities
Very clean, excellent breakfast, nice, helpful staff.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great spot in town for us. Nice staff, clean and central.
Stayed 1 night in Jul 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very nice and accommodating
Stayed 3 nights in Jul 2025
Verified

6/10 Okay

Philipp

For our vacation, it was ok
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that this property was really close to a pedestrian street with lots of food options.
Stayed 3 nights in May 2025
Verified

8/10 Good

dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice two night stay in the Ibis . Staff very nice and good atmosphere in hotel . Very good location and pleasant walk into the centre of Palermo
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded from the double room to the suite which was nice Rooms need updating Buffet breakfast had a lot of options Easy to get to by public transport
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Masae

Liked: Cleanliness, property conditions & facilities
The location was good and the breakfast was excellent. Housekeeping made the bed every day, but the towels weren’t replaced with new ones.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Real value for money hotel. Good location, typical nice hotel buffet breakfast with lots of pastry cakes, near to airport bus, on a main road so quite noisy, staff excellent.
Stayed 3 nights in Mar 2025
Verified

8/10 Good

Roddy

Liked: Cleanliness, staff & service, property conditions & facilities
Bargain hotel in a great location a short walk from the historic centre. Clean & comfortable spacious rooms, a nice bright lobby and helpful staff. Breakfast isn't great, but that's about the only knock. Great location for lots of nearby restaurants, so not a major issue.
Stayed 3 nights in Jul 2025
Verified

2/10 Terrible

CAROLINE JOY

Disliked: Staff & service, amenities, property conditions & facilities
Noisy with work going on using hammer drills above our room when we complained they said well 1 day out of our 4 days had no work going on, when we asked for the managers details they wouldn’t give it to us. We ended up leaving early as it was so bad there.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Heydee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, parking was easy to get to. Close to many historical sites and restaurants. The upgraded room with a roof top patio was great with view to the street. Property was quiet and the breakfast had many options.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Grayson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful desk staff. Nice breakfasr buffet.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room and bathroom
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Besik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying here.The location is absolutely fantastic, nestled in a vibrant, walkable area filled with charming shops and delightful restaurants. The staff were incredibly friendly and accommodating, ensuring that my stay was comfortable and enjoyable. Their warm hospitality truly made a difference. I can’t wait to return and will definitely be recommending this hotel to my friends.
Stayed 7 nights in Nov 2024
Verified

8/10 Good

Roger

Great location. Across from a good restaurant. Desk staff very friendly and helpful. Unfortunately via Roma has many siren from emergency vehicles.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Valeriya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel in the best area. Clean. Big room and bathroom . Possibility to make tea and coffee in the room. Hotel is a bit outdated,but very good.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but adequate. It was clean. We enjoyed the breakfast. Not too fancy but bread and baked goods were good. Hotel is conveniently located and very close to airport shuttle service.
Stayed 6 nights in Mar 2024
Verified

6/10 Okay

karina

Liked: Cleanliness, staff & service, amenities
we liked it; however, improvements are needed. AC needs to be stronger for how hot the city is. Breakfast was amazing.
Stayed 3 nights in Aug 2024
Verified

4/10 Poor

Annunziata

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was old and not so confortable as well as the beds. Bathroom with an awful sewer smell..not suggested even if for few nights.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, basic, clean and good service. Catered for the typical City visit. Would advise to use hotel parking €15 or on the street(free). local paid parking is ripp off. €30 a day and very rude.
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

Leonard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms are very sparsely furnished. There is a general lack of storage. The elevators are quite small. Breakfast is one redeeming feature.
Stayed 1 night in Sep 2023
Verified

4/10 Poor

ILAN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The only positive thing is the location. All the rest is disappointing. Bad maintenance of the rooms amenities, bad water flowing in the showers, we couldn't sleep due the bed was so bad
Stayed 2 nights in Jun 2023
Verified

6/10 Okay

vincenzo

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Need to be refurt asap
Stayed 1 night in Sep 2022