2/10 – Ungenügend
John D., Mattoon, IL USA
7. Apr. 2026
Gut: Sauberkeit
Arrived at property to find Front Door open and lock not functioning. Property contact, David, does not answer phone, only returns calls.. We hired a locksmith, at our expense, to fix door lock. He discovered an interior part broken.David did respond and we spent 11 days without a front door locking and had to close door with a Bungee cord. An 80 year old couple with no security and no sense of urgency from property contact. Everyday was "the part was on the way and locksmith would show up to install".No part and locksmith never showed.David did offer to move us to a different property with a refund with two nights remaining. Why move for two nights?Have sent Property owner copies of all communications with David including texts and photos.. I have received no replies from Property owner.The property was good. Newest appliances and clean. Great location. Would have given an excellent rating.Except for the Front Door situation, lack of communication and complete lack of urgency.In the years we have used VRBO, this has never happened.

John D.
Aufenthalt von 10 Nächten im März 2026














