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Hotel Castelo

2.5 star property

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Photo gallery for Hotel Castelo

Parking
Lobby sitting area
Minibar, free WiFi, bed sheets
Minibar, free WiFi, bed sheets
Lobby sitting area

Reviews

4.0 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service

Explore the area

View in a map
Quadra 103 Norte Rua NO 11, Lote 19, Plano Diretor Norte, Palmas, TO, 77001-036
  • Place, Praca dos Girassois
    ‪12 min walk‬
  • Place, Capim Dourado Shopping
    ‪14 min walk‬
  • Place, Shopping Palmas Mall
    ‪17 min walk‬
  • Airport, Palmas (PMW-Brigadeiro Lysias Rodrigues)
    ‪22 min drive‬

Room options

View all photos for Single Room

Free toiletries, towels, shampoo, toilet paper

Single Room

  • 6 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Free toiletries, towels, shampoo, toilet paper

Double Room

  • 6 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Free toiletries, towels, shampoo, toilet paper

Twin Room

  • 6 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room, 3 Single Beds

Free toiletries, towels, shampoo, toilet paper

Triple Room, 3 Single Beds

  • 6 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Triple Room, Multiple Beds

Free toiletries, towels, shampoo, toilet paper

Triple Room, Multiple Beds

  • 10 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Economy Quadruple Room, Multiple Beds

Free toiletries, towels, shampoo, toilet paper

Economy Quadruple Room, Multiple Beds

  • 10 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Quadruple Room

Free toiletries, towels, shampoo, toilet paper

Quadruple Room

  • 6 sq m
  • Sleeps 4
  • 4 Single Beds

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About this property

Hotel Castelo

Concierge services, dry cleaning and laundry facilities are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour front desk, free newspapers and tour/ticket assistance. Housekeeping is not available.
Hotel Castelo offers 75 air-conditioned accommodations with minibars and free toiletries. Televisions come with cable channels.

Bathrooms include baths or showers. This Palmas hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

During your stay at Hotel Castelo, you'll be within walking distance of Praca dos Girassois. Enjoy features like free breakfast and free WiFi in public areas, plus dry cleaning service.
  • Free buffet breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 14 minutes on foot from Praca dos Girassois and a 2-minute drive from Capim Dourado Shopping
  • Pets welcome free of charge
Free breakfast is available daily. WiFi is free in public spaces. Hotel Castelo also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby.

This Palmas hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Castelo Palmas
Hotel Castelo Hotel Palmas
Hotel Castelo Hotel
Hotel Castelo Hotel
Hotel Castelo Palmas
Hotel Castelo Hotel Palmas

Hotel Castelo Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 3 reviews
Rating 8 - Good. 1 out of 3 reviews
Rating 6 - Okay. 0 out of 3 reviews
Rating 4 - Poor. 0 out of 3 reviews
Rating 2 - Terrible. 2 out of 3 reviews

4.8/10

Cleanliness

4.0/10

Staff & service

2.0/10

Amenities

4.0/10

Property conditions & facilities

Reviews

8/10 Good

Cristovam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019

2/10 Terrible

HAMILTON, JUNDIAÍ/SP

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
E uma vergonha, a foto referencia não tem nada haver com o hotel, o quarto que me ofereceram era horrível sem condições de habitação, não fiquei no hotel e estou pedindo reembolso do valor pago.
Stayed 5 nights in Sep 2019

2/10 Terrible

lucas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não se hospedam

Chegamos ao Hotel quase 14 da tarde , depois de horas de avião , tínhamos feito reserva pelo Hotel.com com bastante antecedência e chegando a atendente disse q não existia reserva e q não trabalhava com o site a muito tempo e eles estavam lotados e tal . Depois de muito tempo deixou a gente a um quarto até resolver e a gerente chegar . O quarto tem uma banheira encardida , cheirava esgoto, sem.toalha de rosto , sem papel higiênico, cheio de pernilongos . Liguei no hotel.com pq o quarto não tinha nada com o q reservei, porém não resolveu nada , o atendente disse para eu resolver com o hotel é pronto . Acionei meu advogado q entrou em contato com hotel e remanejaram a gente para um quarto um pouco melhor , porém os pisos estão meio soltos, a banheira está com motor de hidro aparente o q da muito medo por ter criança e não pode ligar hidro pq cai água nesses fios . Não tem toalha de rosto nos banheiros . Café da manhã fraco , um calor enorme e não tem gelo , o suco é quente . Viemos para um congresso a cidade está lotada de engenheiros e eles não se prepararam , não tem manteiga , pão de queijo duro , pouca variedade, quando acaba não repõe, balde de gelo vazio , faltava faça , colher , açúcar.
Stayed 8 nights in Sep 2019