We drove 5 hours with our elderly disabled parents an d arrived at 3 pm, 1 hour before check-in. I called Soleil, the management company and asked them if they could let us in early. They were very rude on the phone and told us that we didnât request early check-in and they would only help us for an additional $75.00 fee.
So I had to load up our elderly disabled parents and reload the car and go ride around for another hour until 4pm.
So our stay did not get off to a great start.
Other than that, there was no broom, dust pan, mop, or bucket to cleanup after ourselves during the weeks stay.
There was no iron or ironing board. Soleil did send a new one when I called to let them know.
The washer has mold growing around the door gasket.
The deck was covered in sand like no one had swept in weeks.
There was also mold in the common restroom.
The elevators were dirty and smelled and common exterior areas were not well kept.
For the money we spent we expected better.
Suggestions for home owner:
1. Night stand lamps in all bedrooms.
2. Shower heads with handheld heads
3. Small deck tables on patio to set coffee mug or drinks.
4. End tables in den.
5. More than one dish towel.