Communication was great- but everything else was way below our expectations. Home is beautiful inside, but it was extremely filthy!!! I spent my vacation constantly picking up the previous renters trash: ex: opened bags of chips and snacks under the bed upstairs, paper plates, crumbs and toys behind and under the couches in the living room. Our feet were black the entire stay... even though I swept and mopped several times! I asked if there was a beach cart available and I was told no- so I spent 70 only to find out a beach cart IS available. The sliding glass door off the kitchen to the pool area broke and was EXTREMELY hard to open, so we had to use the door off the hallway to get to the pool. The windows had not been cleaned in a long while. The grill outside is useless- burner plates missing! Game room is, well.... worthless! nothing worked and bent/broken pool sticks. The cement outside by pool/door had standing water with black mold that we hosed off and cleaned so nobody would slip. We had to call to have pool cleaned- they were a day late! Tried to use the umbrella for the beach, but that was broken. Wifi kept constantly disconnecting upstairs (but that could possibly be internet issues). The bed in the downstairs master suite was VERY uncomfortable- even tried laying sideways, but the mattress definitely needs replaced. This house is for sale! so I truly hope the next owner takes pride in this rental because it COULD be a beautiful vacation home!