The hotel is great, right in the center of town and across the street from the ferry terminal. The staff is unaccommodating and consistently just made things difficult. The property advertises that parking is available, but when we got there, they discouraged us from using the parking. Then when we finally got access, after a few days, we no longer needed it, but they continued to charge us for the parking. The top floors have a bar/restaurant which is popular on the weekends and makes the only elevator very inefficient during those peak times because swarms of people are trying to get to/fro the bar. One day they came to clean our room - made our bed, but there was no trash removed, or toilet paper replaced - we had no toilet paper at all. There were other little things that made it frustrating.