Let me start off by saying that the hotel itself is beautiful and deserves a 5 star rating but unfortunately not from me. Check in was flawless and the staff super nice and friendly but once we got to our room
We noticed that it was very hot in there so we lowered the AC. After about 30 minutes nothing so we called and they sent maintenance. Come to find out that the ac was broken in our room and in one other guestâs room. We asked to be moved but they had no other room available It was the hottest days that they had in June and they couldnât get somebody out to fix it until Monday. We checked in on Friday. We spent three nights with no AC just a fan. The front desk receptionist was kind and kept assuring us that management was involved and they were doing everything they could and that she would ask them to compensate us at least a night or two. The hotel was not cheap and even one night compensation would have come a long way. By Monday they fixed it. After that everything was great however when we went to check out and I asked about the one night or two night compensation, she literally looked me in the eye and said âsorry noâ. No other explanation or anything. I am in the customer service industry so I know exactly how to treat clients and I just felt that they didnât care. Itâs sad because it is such a beautiful chic boutique hotel but they really should have been more caring. Plus why did it take 3 days to get a small part? Iâm not an AC expert so I donât Know.
Amazing! Will absolutely stay here on my next trip to Paris. Knowing a hotel is going to be how it looks online is so difficult, and I was so pleased by BDM. The staff were lovely, and the room was nice. I did find breakfast to be a little overpriced given the offerings but there are so many nearby bakeries and restaurants because of the great location it's no problem. On top of that it was a very chic and cute hotel, I am not big on social media but saw lots of young people snapping pictures of the lobby as it was very cute!
Amazing hotel! It was so clean and also beautifully decorated, I really enjoyed my stay and was there for quite awhile (6 nights). It is about 10 minute walk to the closest metro, which is not bad at all, and I was easily able to get around the city, also the neighborhood is very safe and fun. Would absolutely stay here again!!
Lovely inside and the front desk service was helpful and friendly. Willing to make reservations, recommendations etc. Rooms were lovely. My only complaint is poor lighting in the bathroom for putting on makeup.