We may have a distorted impression, since apparently the housekeeper had an accident and couldn't complete the prep. We were a bit late because of train delays, but the check-in was even later because of a missing key. The check-in person was lovely, but the property manager suggested we might pay a late fee (didn't happen). Things like toilet paper were hard to find, but we suspect that was the housekeeper problem. The kitchen and living room are huge and nice. The bedroom/ bathroom arrangement is rather strange (strung out with lots of corners), but it all worked fine and we enjoyed the stay. No air conditioning, so be warned in the summer. Staying on the island is great; everything we needed was a block away, and it was relatively quiet (action within easy reach).