8/10 â Gut
MELIH
Mit der Familie und kleinen Kindern gereist
7. Jan. 2025
Gut: Sauberkeit und Personal & Service
VerbesserungswĂŒrdig: Ausstattung und Zustand der Unterkunft
Visited the hotel with two kids under 3 and with my wife
Let me share my experience with all of you
1. Parking
Very narrow parking garage but nothing can expected better than this in such a location, no direct elevator access to the hotel via parking which is making the life very hard with kids
2. Entrance
The barrier free entrance is closed for our entire stay, there was a red/white block for the 4 days in total so it was kind of impossible to go in and out with out little ones? what was the purpose and why it is not being fixed is a HUGE question mark
3. Kids Area
It says family friendly but kids playground area is literally 1.5 sqm with no borders or clear cut from others, the area is also needs construction where the walls are not fully finished and the carpet is very dirty as it is open for public use
4. Service Staff
The team was incredible except till last day our visit, there was a very smart guy who declined to share the menu with us to take it to our room as they have limited menu with them! I told them that I will bring it back but the guy still did not wanted to give (very weird)
Anyway we had dinner there and the lady who served us was very nice
Also the 3 night before and the last night the reception team and the overnight guy was really helpful in general (my service points deducted due to lack of capabilities in the hotel)
5. Breakfast
Service was good but options are very limited, 3 choices of cheese and very limited options in general (can be enhanced for su