Despite numerous good reviews on Rubenâs page, my experience was horrible. Check in time was at 3pm, after hours of contacting them and no response I was given the key at 9:30pm. I lost a whole day of travel. I was left on the streets with my luggage for 6 hours outside because of the teamâs poor communication. The apartment was extremely dirty. Stains everywhere (bedding, pillow, carpet). Someoneâs clothes were here as well as their personal belongings. (coin, blazer, journal, notebook, hammer?, etc.)