From the moment we arrived, this hotel made it clear that customer service was an afterthought. The check-in process set the tone: they aggressively demanded our car’s *registration number* (not the license plate, as she condescendingly clarified).
Things only got worse when I attempted to redeem the prepaid massages I had already booked. Instead of verifying the reservation, the same administrator argued that I hadn’t paid and insisted I book (and pay) again with the spa. Only when I was moments away from showing my confirmation did she grudgingly retrieve the vouchers from a drawer beneath her—as if this were somehow my fault. Her dismissive "humph" and deflection ("the spa’s fault") were laughable, given this is a spa hotel run by the same company.
The true disgrace was the air conditioning debacle. After checking into a sweltering **28.9°C (84°F)** room—a dangerous temperature to remain in for extended periods—I turned the AC on and left for five hours, hoping for relief. Upon return, the room had only dropped to 25°C (77°F), still unacceptably warm. When I sought help, they responded with zero empathy, declaring there was "nothing to be done"—no technician, no manager, no solution. Her audacious response to my five-hour wait? **"Why did you wait so long?"** (Yes, really.)
A hotel that can’t manage basic customer service, honor prepaid services, or maintain safe room temperatures has no business charging guests these rates. Stay elsewhere if visiting the waterpark.
