We were in town for mom mom’s funeral, and I needed a large place for our family to stay. On the day we were to check in, and everyone was flying in, the host canceled our reservation. It was already a very stressful day, and then we had no place to stay. We were fully refunded, but the only communication was that this place had been double booked through another online booking app. No words. VRBO did step in and help to locate another place to stay, but there were no other options with availability. We stayed at a nearby hotel, which cost double what this VRBO would have cost because we had to book multiple rooms.