When I arrived, check-in was completely standard and fine. However, my key card (which worked perfectly to prompt the elevator), would not enable me to open my room door. I went back and overheard another newly checked in guest express the same issue. We were both issued new rooms and told to try again. In the elevator, two other guests noted they had had the same problem, and quietly said that the front desk person was tremendously rude to them. I shrugged and said I hadn’t yet experienced that, and she seemed like she was doing her best.
I went to the gym after dropping my things off in my room, and then could not reenter my room. At this point, I’d gone up and down through the hotel for this problem several times. Finally, the desk staff came with me. In the elevator, I’d asked if she had a master key, and she completely ignored me while scowling. Initially, even her master key didn’t work. After several tries, my door worked and I complained that I’d never seen this problem before, and it was probably unwise to leave my room until checkout the next morning.
She then told me that of the 900 guests, only I was complaining and it was clearly my personal inability to open the door. I nearly laughed, having just watched her struggle to open the door herself, and witnessed 100% of the other guests I’d encountered having the same problem. I didn’t leave my room again until the next morning for checkout, but honestly would never stay here again. It was an exhausting hassle.