The host is exceptional. They were very responsive to issues. The reason I subtracted a star is the home itself. It's important to note that the home is really old, and a lot they put inside it is so cheap that it was uncomfortable for us. The mattresses are very cheap and covered in plastic, so I slept horribly. The towels were all old and mismatched. The fridge was broken when we got there, so we lost a lot of groceries we ordered. The guest toilet had constant issues. If you're looking for a basic house, this is great - wonderful location, good amount of bedrooms for adults sharing. If you're looking for the extra comforts of a hotel that you get at other rentals in this area, you may be disappointed.