Wonderful property, new and clean - room spacious but front desk staff was probably the worst I have ever encountered - opposite of hospitality. Acted as though they were prisoners serving a sentence - scrolling on their phones more important than conversing or responding to inquiries. Asked one for directions and received âyou go this way and then you turn and go that wayâ. When asked if they knew the street names, the response was âdo you have your phone? Just look it upâ
Recommendations - 1. Pay more than minimum wage, 2. Have housekeeping (who was wonderful) take the front desk team out with the trash 3. Have the breakfast crew (who were delightful) fry their butts. Would have rated GREAT but had to take it down a notch or two due to the worst front desk crew.
Had a good stay but when we went to use the pool there werenât any of the umbrellas as it was shown online. When I went to ask for one they said they donât have any. In Arizona in the summer I find that to be unacceptable with the sun and heat. We ordered one and had it delivered to the hotel. Theyâre $20 at Walmart. I think they can afford it.