Beautiful home for entertaining, in a lovely neighborhood. Well appointed. Last review I read said it was cold. I wrote ahead asking about the temperature. They said that had been addressed. Arrived with family, and key code did not work. Had to reach customer service who advised of one last thing they left off. So finally got in. Glad customer service was available. Same day, the temp got cold in the house and the pool was not heated to the temp it was supposed to be. Contacted customer service again. Someone came out. Day 2, house cold again. Same thing: contacted customer service, someone came out. Heat worked for a finite time frame. Day 3: cold again. the first person they sent said this was over his skillset. He bought electric heaters, and we set them up for warmth. The 2nd person sent said the same thing: this was beyond his level. The 3rd person sent was a true HVAC person who said the system was wired wrong. He repaired it. By then, most of my guests had returned home. This was a graduation event. I spent more time on customer service and maintenance ppl than with my guests. It was uncomfortable and embarrassing. When I contacted customer service for some kind of monetary concession, as this stay was not inexpensive-- I was advised by Marinah James these were "minor issues" and I had signed an agreement and they had "people working trying to make it right, and that it was not common to have these type issues".. Which means to me, they have wiped their hands of this. Buyer Beware.