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SureStay Hotel by Best Western Phoenix Airport

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Phoenix Airport

Lobby
Desk, laptop workspace, blackout curtains, iron/ironing board
Free daily continental breakfast
Property amenity
Outdoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
3037 E Van Buren St, Phoenix, AZ, 85008
  • Place, Celebrity Theater
    ‪5 min walk‬
  • Place, Ballet Arizona
    ‪9 min walk‬
  • Place, El Zaribah Shriners Auditorium
    ‪3 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(96 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.8 out of 10
Excellent
(28 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(308 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Hotel by Best Western Phoenix Airport

Along with an outdoor pool, this hotel has laundry facilities and a 24-hour front desk. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Additionally, a TV in a common area, camper van/bus/lorry parking and multilingual staff assistance are on-site.
SureStay Hotel by Best Western Phoenix Airport offers 95 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. 50-inch LCD televisions come with premium digital channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower and complimentary toiletries.

This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they enjoy the free breakfast at SureStay Hotel by Best Western Phoenix Airport. During your stay, you're just a quick walk from Celebrity Theater. Features include free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Extended parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include laundry facilities, multilingual staff and a vending machine
  • Guests like the accommodation for the cleanliness, comfy beds and overall comfort
  • Just a 1-minute drive from Celebrity Theater and 6 minutes from Mortgage Matchup Center
  • Free airport shuttle service
Free breakfast is served daily. Public spaces have free WiFi. A roundtrip airport shuttle is free (available 24 hours). An outdoor pool, a vending machine, and multilingual staff are also featured at the business-friendly SureStay Hotel by Best Western Phoenix Airport. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Phoenix hotel.

Guests are served a free continental breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Free uncovered self parking on site
  • Secured extended parking on site (USD 15 per day)
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lever door handles
  • No lift
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 30.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 250.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured extended parking fee: USD 15 per day
  • Early check-in fee: USD 30.00 (subject to availability)
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Only bookings from non-local guests are accepted; guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector and a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
SureStay Hotel by Best Western Phoenix Airport offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Econo Lodge Hotel Phoenix Airport
Econo Lodge Phoenix Airport
Econo Lodge Phoenix Hotel Phoenix
Phoenix Econo Lodge
Econo Lodge Phoenix Airport Hotel
Surestay By Phoenix Phoenix
SureStay Hotel by Best Western Phoenix Airport Hotel
SureStay Hotel by Best Western Phoenix Airport Phoenix
SureStay Hotel by Best Western Phoenix Airport Hotel Phoenix

SureStay Hotel by Best Western Phoenix Airport Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 977 out of 1823 reviews
Rating 8 - Good. 453 out of 1823 reviews
Rating 6 - Okay. 199 out of 1823 reviews
Rating 4 - Poor. 76 out of 1823 reviews
Rating 2 - Terrible. 118 out of 1823 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities
All of the above
Stayed 1 night in Dec 2025

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service
Super short stay but clean and exactly what was advertised. Probably the fastest check in and check out I have ever experienced.
Stayed 1 night in Dec 2025

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service
I arrived 2 1/2 hours late because of flight delay, but the hotel is very neat. Very clean the front desk. Staff was very nice and it may check in very pleasurable.
Stayed 1 night in Dec 2025

8/10 Good

Paul

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
clean
Stayed 1 night in Dec 2025

10/10 Excellent

Faye Angeli

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Dec 2025

8/10 Good

Crystal

Stayed 1 night in Nov 2025

6/10 Okay

Victor

Stayed 1 night in Nov 2025

2/10 Terrible

Alison

Disliked: Staff & service
Upon arrival I was denied a room because the property is for airline guests only . I was told to call booking .com For a refund , which I will but have not had time.
Stayed 1 night in Dec 2025

8/10 Good

Virginia, Whitehouse Station

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights. Basic amenities. Close to airport with free shuttle. The rooms were completely updated last year!! All new floors, painted walls all fixtures bathroom shower. We appreciated that there is no carpeting to gather dust and possible mites. Good AC and heat. Staff was friendly & inattentive. Basic breakfast: coffee yogurt toast bagels instant oatmeal etc, no hot entrees. Only drawbacks: We asked for extra blanket because bedding was thin. No streaming TV services which is normal for a motel at this level.
Stayed 3 nights in Nov 2025

8/10 Good

Leah Ann Kaye

Liked: Staff & service, amenities, property conditions & facilities
Room was clean. Beds could be updated. King room was spacious for price. Good deal.
Stayed 1 night in Nov 2025

10/10 Excellent

Samia

Stayed 3 nights in Nov 2025

2/10 Terrible

Katherine Marie

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible! The room smelled terrible and the window didn’t close. I left a day early. It is also in a terrible area and nothing is around it!
Stayed 2 nights in Dec 2025

8/10 Good

Thurman

Stayed 1 night in Dec 2025

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room 24/7 airport shuttle service. Helpful staff. Sketchy neighborhood, though.
Stayed 1 night in Dec 2025

10/10 Excellent

Shannon

Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing and everything was so very clean! The only issue I had was with the shuttle, I didn’t know it was not a hotel shuttle, but just a regular green and white parking shuttle and when I found out about 40 minutes after I’ve landed and was waiting Outside lol I phoned the front desk twice as the first time I think the guy put me on hold and then never came back and the second time the lady explained about the shuttle, otherwise it was really good. The breakfast was great and having the shuttle was perfect. As I am female travelling by myself, so I didn’t like waiting outside at the airport but overall all good!
Stayed 1 night in Dec 2025

8/10 Good

Joseph

Stayed 1 night in Dec 2025

10/10 Excellent

VIVIANA

Liked: Cleanliness
Disliked: Amenities
Spotless room.
Stayed 1 night in Dec 2025

10/10 Excellent

Dylan

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly customer service.
Stayed 1 night in Dec 2025

4/10 Poor

Richard

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Whom ever rated this hotel as excellent has never stayed there. Must walk across a parking lot to access the rooms from the office. The surrounding area did not look safe as we traveled in the shuttle from the airport. Would not repeat a stay here.
Stayed 1 night in Nov 2025

10/10 Excellent

Gwen

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are totally redone and are very clean. The beds are great too.
Stayed 1 night in Nov 2025

10/10 Excellent

Gilbert

Stayed 2 nights in Nov 2025

2/10 Terrible

Victor

Disliked: Staff & service
If I could give 0 stars I would. I booked mistakenly as I was searching other hotels… within 4 minutes of booking I tried canceling and was not able to. This was at 12 I was tired from driving from California, which is why my error happened. I reached out to customer service letting them know I booked and canceled right away but they still say I cannot get a refund. Mind you I never checked in….Hotel should state that in the page. Horrible service. 👎
Stayed 1 night in Nov 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quite
Stayed 2 nights in Nov 2025

8/10 Good

Bipasha

Stayed 1 night in Nov 2025

8/10 Good

Carrie

Liked: Cleanliness
Just staying before and after flight. Area isnt great but the hotel has a very well lit lot beds ok need better pillows small square ones are what you get. Overall one night is good price ill bring my own extra next time
Stayed 1 night in Nov 2025