2/10 Terrible
Thomas
Travelled with family
24 Feb 2025
Disliked: Staff & service, room comfort
Worst stay in 70 years
Let me say up front I booked this hotel thinking it was in Glendale,Az. 15 miles away where my daughter and her husband and grandsons were staying. After driving 5 plus hours from Los Angles and realizing we had booked the wrong Tru by Hilton, I called the Phoenix Hotel and explained the error and asked if I could move my reservation to the Glendale Tru by Hilton. I was told that I would have to talk to Hotel dot com. I contacted them ,explained the situation and they said that thought I had a valid reason and contacted the Phoenix hotel. Then Hotel dot com person let me know that the hotel said not and they would not help.
We checkin and get our room and we are on the Main Street side. The road noise from car's, motor cycle,s and the trolly car that ran till 2 AM was terrible. plus the A/C unit was very loud every time it cycled on. I was unable to fall asleep till 4am. The hotel knows this they have ear plug in the room.
The next morning I went to the front desk, and explained I could not open a second night there and asked to cancel my second night. I was told that they would know about the noise and are talking too the city, like that will correct the problem. I was told they would not cancel my second night. I left and found a fantastic hotel , the Renaissance Inn in Glendale Az. See attached picture of their solution to the street noise. Never again Tru by Hilton
Thomas
Stayed 2 nights in Feb 2025