Pros: easy check-in process, friendly staff, text messaging communications, clean pool grounds, ability to request a microwave, gift shop was nice.
Areas of improvement: bed sheets had stains and were tinted dark in worn areas, stain on carpet, carpet felt dirty, stain on couch, musty towel and bathroom smell, door handles felt sticky, shower head didnât work well as it still wanted to run tub water, had to message staff everyday for towels in the later afternoon/pm and took at time hours for them to be dropped off, poor internet service, rooms could overall be updated as there was stains on the walls, chipping of baseboard pants, tiling grout failing. Pool chairs are old, tables at the pools vs just beach chairs would be nice for those who physically canât sit in a beach chair.
Overall: Price of room was expensive for the quality. Iâve stayed at nicer hotels (even during covid) for 1/3 the price.