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Novotel Phu Quoc Resort

5.0 star property

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2 bars/lounges, lobby lounge
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Land view from property
Deluxe Bungalow, 1 King Bed, Private Pool, Beachfront | Minibar, in-room safe, individually decorated, individually furnished

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Sonasea Villas and Resort, Group 5, Duong Bao Area, Duong To, Phu Quoc, An Giang, 92500
  • Place, Sonasea Phu Quoc Night Market
    ‪2 min walk‬
  • Place, Sonasea Beach
    ‪3 min walk‬
  • Place, Waterfront Beach Square
    ‪5 min drive‬
  • Airport, Phu Quoc (PQC-Phu Quoc Intl.)
    ‪14 min drive‬

Room options

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Twin Room, 2 Single Beds

  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Double Room, 1 Double Bed

Minibar, in-room safe, individually decorated, individually furnished

Superior Double Room, 1 Double Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, individually decorated, individually furnished

Superior Room, 2 Single Beds

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed | Minibar, in-room safe, individually decorated, individually furnished

Superior Suite, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Bungalow, 1 King Bed

Deluxe Bungalow, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Bungalow, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 Double Bed, Ocean View

Superior Double Room, 1 Double Bed, Ocean View | Minibar, in-room safe, individually decorated, individually furnished

Superior Double Room, 1 Double Bed, Ocean View

9.6 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Bungalow, 1 King Bed, Private Pool, Beachfront

Deluxe Bungalow, 1 King Bed, Private Pool, Beachfront | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Bungalow, 1 King Bed, Private Pool, Beachfront

10.0 out of 10
Exceptional
(5 reviews)
  • Beach view
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Bungalow, 1 King Bed, Private Pool

Deluxe Bungalow, 1 King Bed, Private Pool | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Bungalow, 1 King Bed, Private Pool

  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds, Ocean View

Superior Twin Room, 2 Single Beds, Ocean View | Minibar, in-room safe, individually decorated, individually furnished

Superior Twin Room, 2 Single Beds, Ocean View

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, 1 King Bed

  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Minibar, in-room safe, individually decorated, individually furnished

Family Room, Multiple Beds

  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Superior Room, 1 Double Bed, Pool View

Minibar, in-room safe, individually decorated, individually furnished

Superior Room, 1 Double Bed, Pool View

  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds, Pool View

Minibar, in-room safe, individually decorated, individually furnished

Superior Room, 2 Single Beds, Pool View

  • Sleeps 4
  • 2 Single Beds

Similar properties

Aerial view
Pullman Phu Quoc Beach Resort
Phu Quoc
  • On private beach
  • Pool
  • Spa
  • Free airport shuttle
4.6 out of 5, Wonderful, 339 reviews
The price is CHF 126
includes taxes & fees
11 May - 12 May
Pullman Phu Quoc Beach Resort

About this property

Novotel Phu Quoc Resort

Catch some rays at the beach or spend the day relaxing at Novotel Phu Quoc Resort's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
Novotel Phu Quoc Resort offers 366 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Each accommodation is individually furnished and decorated. 42-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor tennis courts and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us that they can't get enough of the helpful staff at Novotel Phu Quoc Resort. During your stay, you'll be connected to a shopping centre and just a quick walk from Sonasea Phu Quoc Night Market. Features include free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Food Exchange, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with facials, manicures and pedicures or aromatherapy at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes 2 outdoor tennis courts, a gym and kayaking
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from Sonasea Phu Quoc Night Market and 8 minutes on foot from Sonasea Beach
  • Free airport shuttle service
Some rates at Novotel Phu Quoc Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Novotel Phu Quoc Resort offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a health club. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this resort measures 5059 square feet (470 square metres) and includes conference space. A children's pool, spa services, and a library are also featured at the luxury Novotel Phu Quoc Resort. A roundtrip airport shuttle is free at scheduled times. Limited free parking is available on a first-come, first-served basis.

This 5-star Phu Quoc resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Food Exchange – This restaurant specialises in international cuisine and serves lunch and dinner.
Lounge Bar – On-site lobby lounge. Open daily.
Phu Quoc Seafood – On-site seafood restaurant. Open daily.
Ocean Bar – On-site bar. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Novotel Phu Quoc Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 8:30 AM to 6:00 PM at scheduled times
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: VND 450,000 for adults and VND 250,000 for children
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Food Exchange
  • Lounge Bar
  • Ocean Bar
  • Phu Quoc Seafood

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Library
  • Playground
  • Tennis lessons
  • Volleyball
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,059 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (73 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Novotel Phu Quoc Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 1200000 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 450000 for adults and from VND 250000 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 1200000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Novotel Phu Quoc Resort offers transfers from the airport. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Novotel Phu Quoc Resort
Novotel Phu Quoc
Novotel Phu Quoc Resort Phu Quoc Island, Vietnam
Novotel Resort
Novotel Phu Quoc Resort Hotel Phu Quoc Island
Novotel Phu Quoc Resort (opening February 2016)
Novotel Phu Quoc Resort (opening January 2016)
Vietnam
Novotel Phu Quoc Resort Resort
Novotel Phu Quoc Resort Phu Quoc
Novotel Phu Quoc Resort Resort Phu Quoc
Novotel Phu Quoc Resort Hotel Phu Quoc Island

Novotel Phu Quoc Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 419 out of 764 reviews
Rating 8 - Good. 224 out of 764 reviews
Rating 6 - Okay. 79 out of 764 reviews
Rating 4 - Poor. 21 out of 764 reviews
Rating 2 - Terrible. 21 out of 764 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Quyen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the staffs were super friendly and helpful. We enjoyed our vacation and will definitely come back.
Stayed 4 nights in Dec 2025

10/10 Excellent

Loc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2026

10/10 Excellent

Jean-Philippe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Housekeeping was very well done, hotel grounds is beautiful and well maintained. Breakfast buffet had plenty of delicious options.
Stayed 12 nights in Dec 2025

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly and helpful. Hein FO especially gave a lot of good assistance and suggestions.
Stayed 1 night in Dec 2025

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place back into the beach, night market and dinning just out side the resort. Will come back if to Novotel the sad this is Phu Quốc is over rated it nothing special.
Stayed 1 night in Dec 2025

8/10 Good

Fenil, Singapore

Stayed 5 nights in Dec 2025

4/10 Poor

Thuy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I am giving two stars for service, but this resort was by far the worst experience I had during my entire trip to Vietnam. I had to call Expedia for help in the middle of the night due to ongoing issues. Novotel Resort feels more like a roadside motel than a 4- or 5-star hotel. The amenities are outdated and poorly maintained. My room was moldy and filled with mosquitoes, which made the stay extremely uncomfortable. As a bilingual guest, it was frustrating to stand there listening to foreign guests complain while staff simply ignored them because they could not accommodate basic requests, such as providing enough towels. The most annoying issue was the internet connection—you would be lucky if it worked for more than one minute at a time. Novotel Hotel & Resort seriously needs to upgrade its facilities. Otherwise, it should reconsider its name and star rating.
Stayed 2 nights in Dec 2025

4/10 Poor

Banu

Liked: Cleanliness
Disliked: Amenities
The aircon is not enough the fan doesn’t work, it was always humid in the room. no ammenities provided without calling for service. There is a light in the garden directed directly to the bathroom window and it’s always bright in the night. This is one of the worst experiences in Novotel I had after staying in so many places and countries and also being a member of IHG hotels
Stayed 3 nights in Dec 2025

6/10 Okay

JADE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is not very clean, there are mold in the ceiling of the bathroom. We booked 2 rooms. My son's bathroom shower is not working. Took a while for the technician to fix. But glad it is fixed.
Stayed 7 nights in Dec 2025

10/10 Excellent

Clare

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 5 nights in Dec 2025

4/10 Poor

Y

Stayed 3 nights in Dec 2025

6/10 Okay

alec

Disliked: Cleanliness
Very much style over substance. All pools were freezing cold, not enough sunbeds, beach could be better maintained and utilized like the Sonasea Beach bar which I would prefer. The bar staff and pool bar staff were very friendly and attentive but the reception were surly and almost rude on check in and never friendly when asking them anything, was like a chore. Also at breakfast they cleared my plates 5 times when it was evident it hadn’t been left and I’d just gone to get food, I left my cap and other items but they still cleared and threw away food that was not perfectly fine and tea I’d just made, so was annoying. They upgraded me to a room with a huge bed but for 1 person it was impractical and not required, if their level of English was better it may not be an issue but it was lacking. Overall disappointed by the place
Stayed 10 nights in Nov 2025

6/10 Okay

Suonphatheros

Stayed 3 nights in Nov 2025

10/10 Excellent

SAISY NOELLY

Stayed 5 nights in Nov 2025

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great variety of breakfast options, all very fresh. The staff were also very accommodating and friendly! Great that there were also 2 pools to ensure crowds were minimal. Overall a very pleasant experience, would recommend to family and friends!
Stayed 8 nights in Oct 2025

10/10 Excellent

Kostantinos

Stayed 5 nights in Oct 2025

6/10 Okay

Hue

Stayed 5 nights in Oct 2025

6/10 Okay

Federico

Travelled with family
Disliked: Amenities
We booked a room for 3 people but when we arrived the room had only 2 twin beds. The people at reception were not very helpful.the hotel seemed nice but the options are limited and required transportation to go to other places. The beach was not very well, we found a lot of garbage on the beach and the water was not very clean so we opted to get a car to go to other beaches around the island that were transparent and clean. Unfortunately I would choose this hotel again. On the positive side, the breakfast had a lot of options to choose from.
Stayed 5 nights in Aug 2025

8/10 Good

Laura

Stayed 10 nights in Jul 2025

8/10 Good

Rafi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not quite a 5 star resort.

Doesn't feel like a 5 star hotel. Lacks that luxury feeling.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025

8/10 Good

Kim Anh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice look like Bali everything is good just the WiFi in the hotel room are very bad.
Stayed 2 nights in Jul 2025

2/10 Terrible

hyungsik

Travelled with family
Disliked: Cleanliness
No notice when I book hotel, there was big noise from renovation site, Also they charged 2 times on same service.
Stayed 3 nights in Jul 2025

10/10 Excellent

Daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a fantastic stay here. The staff and service provided a comfortable and enjoyable experience. Accomodation, food and amenities were great quality!
Stayed 3 nights in Jul 2025

8/10 Good

Sasi K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Phu Quoc Visit

All went well with the assistance of Ms Trang & all the supporting staff. Food at the restaurant was very good Probably make another visit soon
Stayed 5 nights in Jun 2025