Let me just say- RUN. This cabin started off just a little messy and the WiFi wouldnât work. Issues we could live with. THEN the water got shut off. You will not speak to the owner. You get a call center (so each time you try to resolve an issue you get to speak to someone new! How funâŠnot). Okay now the water is back on. Yay. AgainNOT. At 11 at night their alarm system activates. The âhostâ is not helping. Canât disable the alarm and wont even contact the company. Then the cops show up. So we spend until 2 am with a screeching alarm and calling their alarm company to try to get it deactivated. The next day someone gets sent out. They do nothing, have no way to help and basically just say all the systems are out of wack and the batteries are dead in all of them (doesnât even replace the batteries). Mind you we have spoken to probably 6 random people and all through various phone numbers. Vrbo can not offer any assistance other than to pay for us to temporarily stay in a hotel until it gets fixed. They have no real care in fixing your issues, but boy do they love to say that they do. Deep diving into issues the cabin is not clean, itâs absolutely beat to crap with scratches, broken glass, peeling paint and chipped furniture. The pool table leans to one side so you canât even truly play. I have a mile long list of communication and pictures to justify why anyone looking to stay here would have better luck just sleeping in their car. At least the view is a Waffle House!
Was never sent the check in info. Supposed to check in by 4pm. No communication and charged my card at 8pm. Still wouldnât let me check in or give a refund!
Horrible horrendous experience!
The host was very helpful took a little bit to find thermostat up stair it was behind dresser then got everything warmed up lol nice place comfortable beds
Overall yes. Just a couple of things.The pool table was in terrible shape.The bed upstairs looked like it was about to fall, the footboard was leaning so bad.Internet was terrible, never could get internet. It would connect and then say no internet.
We enjoyed our stay in Pigeon Forge. The cabin was nice and bright. Convenient location. The host responded quickly to questions; they were very helpful. I would consider staying there again for future visits.Thank you.
Great week with the family! House was very nice. We all loved the pool table. Nice little neighborhood and very close to restaurants and attractions. We will return in the future.
The owners/managers are wonderful. We needed a battery for the remote and the had them instacarted to us. They were very responsive and the house was amazing!! The furniture in the living room needs to be updated, but that would not keep me from returning. It was a great relaxing week that I needed!!!
Everything lived up to what I expected. What a great cabin and Samuel (Host) was attentive and responded when I asked questions with issues that were promptly fixed . I hope I can stay there again when I go back to the place I love . Pigeon forge
Overall, we had a great stay and loved the area and as always loved pigeon forge. The cabin was great and in a nice quiet community. The only complaint we would have about this cabin is the furniture, a few appliances, lighting fixtures, and some amenities are a little out dated. Other than that the VRBO host is very quickly to respond on questions and comments we have.
Overall the cabin was very nice. Needs some upgrades and additional kitchen items and a few minor items that I had mentioned to host. I loved how quickly I got responses from him. That was great. Excellent location -- If you want to be close to everything in Pigeon Forge this is your place.
Carpet could use a good cleaning. The commodes could be taller. They are more like childrenâs commodes. Remember that there is a small leak under the downstairs bathroom sink. TV would go off and on?
Great location & comfortable beds which were big pluses that were very important to us. Extremely helpful & responsive host. A few tweaks (new shower curtain, more towel racks etc) would bump this up to a really great spot.