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Grand Smokies Resort Lodge

2.5 star property

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Photo gallery for Grand Smokies Resort Lodge

Indoor pool
Exterior
Lobby sitting area
Lobby
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2385 Parkway, Pigeon Forge, TN, 37863
  • Place, Hollywood Wax Museum
    ‪3 min walk‬
  • Place, Christmas Place
    ‪6 min walk‬
  • Place, Titanic Museum
    ‪11 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪54 min drive‬

Room options

View all photos for Double Queen Suite

Iron/ironing board, free WiFi, bed sheets

Double Queen Suite

7.8 out of 10
Good
(72 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Queen Kitchen Fireplace

Queen Kitchen Fireplace | Iron/ironing board, free WiFi, bed sheets

Queen Kitchen Fireplace

8.2 out of 10
Very good
(88 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for King, Jetted Spa Tub, Suite

King, Jetted Spa Tub, Suite | Iron/ironing board, free WiFi, bed sheets

King, Jetted Spa Tub, Suite

8.6 out of 10
Excellent
(78 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 2 Queen Beds, Pets allowed

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Queen Beds, Pets allowed

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Single Room, 1 Bedroom, Pets allowed

Iron/ironing board, free WiFi, bed sheets

Standard Single Room, 1 Bedroom, Pets allowed

8.8 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite | Iron/ironing board, free WiFi, bed sheets

Family Suite

9.0 out of 10
Wonderful
(10 reviews)
  • Mountain view
  • 2 bedrooms
  • Sleeps 8
  • 1 Queen Bed and 2 Large Single Bunk Beds

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Property grounds
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  • Breakfast included
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4.4 out of 5, Excellent, 2,803 reviews
The price is CHF 64
includes taxes & fees
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About this property

Grand Smokies Resort Lodge

An indoor pool, a restaurant and a fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a children's pool and a 24-hour front desk. Change of towels is available on request
Grand Smokies Resort Lodge offers 160 shared accommodations with air conditioning, a hairdryer and an iron/ironing board. Cable televisions are provided. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is offered on a daily basis and change of towels can be requested.
An indoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness centre.
With your stay at Grand Smokies Resort Lodge, you're connected to the convention centre and just a quick walk from Hollywood Wax Museum. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at the buffet restaurant
  • Splash around at the waterslide or swim in the indoor pool
  • Amenities include 3 meeting rooms, a conference centre and a gift shop
  • On-site recreation includes a gym
  • 11 minutes by foot from Titanic Museum and a 3-minute drive from Island at Pigeon Forge
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. Public spaces have free WiFi. Grand Smokies Resort Lodge offers its guests a kids' pool, an indoor pool, a waterslide, and a fitness centre. There are 3 meeting rooms available. A vending machine, gift shops/newsstands, and tour/ticket assistance are also featured at Grand Smokies Resort Lodge. Self parking is free.

Smoking is allowed in designated areas at this Pigeon Forge hotel.

Wood Grill Buffet – On-site buffet restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Restaurants on site

  • Wood Grill Buffet

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Indoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • In a national park
  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Phone
  • Shared accommodation

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 40.00 per pet, per day, plus a deposit of USD 200.00 per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Cots (infant beds) are available for USD 15.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 200.00 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per day
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to midnight
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Grand Smokies Pigeon Forge
Grand Smokies Resort Lodge Hotel
Grand Smokies Resort Lodge Pigeon Forge
Grand Smokies Resort Lodge Hotel Pigeon Forge

Grand Smokies Resort Lodge Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 592 out of 1236 reviews
Rating 8 - Good. 285 out of 1236 reviews
Rating 6 - Okay. 193 out of 1236 reviews
Rating 4 - Poor. 91 out of 1236 reviews
Rating 2 - Terrible. 75 out of 1236 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jessica

Stayed 1 night in Jan 2026

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities
Love this hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness
Not enough towels at the pool
Stayed 3 nights in Jan 2026

8/10 Good

Chris

The room was clean and the cleaning staff did a great job. One of the front desk staff was not very friendly, and we could hear a lot of noise from our room of other people in the hallways.
Stayed 3 nights in Jan 2026

10/10 Excellent

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Jan 2026

8/10 Good

Nicholas

Stayed 2 nights in Jan 2026

6/10 Okay

Marshall

Travelled with family and small children, Travelled with partner
The breakfast on the weekend not worth it. The room is a little a dated
Stayed 2 nights in Jan 2026

4/10 Poor

denise leigh

Travelled with family
Liked: Cleanliness
Our room was not ready until 4:30. A dog in the pool area, young girl was bleeding in the pool and would not get out. Wasn’t a good experience this time
Stayed 2 nights in Jan 2026

4/10 Poor

Darrick

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
So much noise from the girls event that was there
Stayed 2 nights in Dec 2025

10/10 Excellent

Derrick

Stayed 1 night in Jan 2026

2/10 Terrible

Mary

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very disrespectful and unhelpful with complaints her water running all night long guessing room next-door, extremely loud all night, long and all day long very outdated guest manager was rude when I made a complaint about the issues that I was having didn’t offer no compensation or no results told me it’s a family hotel, What do you want us to do about it.
Stayed 1 night in Jan 2026

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, amenities
The rooms were pretty decent. And the kids love the pool area. Really enjoyed the pool actually being heated.
Stayed 3 nights in Dec 2025

6/10 Okay

Steve

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
When booked-it included breakfast, upon arrival was informed that a recent policy change eliminated breakfast except on weekends. I asked for a bill adjustment to reflect loss of the included service and was denied. My wife asked to speak with a manager with same result. Room was very clean, but facility is very old.
Stayed 2 nights in Dec 2025

4/10 Poor

Elisha

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Mold in the coffee maker in the room, no coffee downstairs, pool was murky and unclean, mold in the bathroom around the tub and shower curtain, refrigerator was broken and leaking. It seemed one thing after another it was highly disappointing.
Stayed 1 night in Jan 2026

6/10 Okay

Denise

Liked: Cleanliness, staff & service, amenities
There kids running up and down the hallways all hrs of the night people next door playing music and talking super loud
Stayed 2 nights in Dec 2025

8/10 Good

Eleisha

Travelled with family
Liked: Cleanliness, amenities
Room was clean. Staff was nice.
Stayed 5 nights in Dec 2025

10/10 Excellent

Lizbeth

Stayed 2 nights in Dec 2025

2/10 Terrible

Jason

Travelled with family
Liked: Amenities
Room wasnt ready till 6pm. View was completly obstructed but wouldnt let us move the second night.
Stayed 2 nights in Dec 2025

6/10 Okay

Vickie

Travelled with family
The rooms are adjoining so you hear everything from the rooms next to you on either side plus the hallway! The room was older but clean, reminded me of a motel 6 that was in good condition. Once off the elevator the smell of marijuana was strong (disgusting). For a family hotel, it was disappointing. Our stay was fine, but we will not stay there again.
Stayed 1 night in Dec 2025

4/10 Poor

Susan

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel furnishings were out of date and worn..The beds were extremely uncomfortable on metal frames which were noisy because of the squeaking. The bathroom light and fan were not covered leaving exposed wires etc.
Stayed 2 nights in Dec 2025

2/10 Terrible

John

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
I was told the room was good for 3 people. Nope that wasn’t the case. We asked for an extra pillow for my daughter. We were told if they had any they would bring one up. That never happened. The tube had mold in it also. The mattress for the queen bed was junk.
Pic of tub with mold.
Stayed 3 nights in Dec 2025

8/10 Good

Dayton

Liked: Cleanliness, staff & service, amenities
Room was great, clean, staff was very helpful. Amenities seemed great except the tv its very small and only has cable tv. Upgrade the tv and it’s 5 stars. Great environment.
Stayed 1 night in Dec 2025

8/10 Good

Susan

Liked: Cleanliness
The room was very clean. Bed somewhat comfortable. TV service was TERRIBLE. We were only able to get 4 channels that came in. Now there were sports channels that came in.
Stayed 4 nights in Dec 2025

8/10 Good

Venisha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The bathtubs need to be remodeled. There was staining in the bottom of the tub and we had to contact front desk on how to get the shower on.
Stayed 2 nights in Dec 2025

6/10 Okay

Shane

Travelled with family
Liked: Staff & service, amenities
This hotel needs a face lift.
Stayed 2 nights in Dec 2025