I want to start by saying that I don’t feel right giving this hotel a bad review because they are currently under remodel and therefore trying to do better. In the meantime, I hope within the remodel they get new beds that do not feel like cement. When we first arrived we went back down to the front desk to ask for a couple more towels because we were in a room with a jacuzzi and I feel he gave us a harder time than necessary. As if grabbing us a couple of towels was an inconvenience to him. We also asked for an extra pillow because they gave us three pillows for a king sized bed and we were denied. We made the man aware that our fireplace was not working and he assured us that everything in the room works and that he would send maintenance to check it out. No one ever came to check on anything. The woman at the front desk, on the other hand, was much nicer, I had misplaced my room key and she made me a new one without any fuss. The elevator closest to our room was out of order and so therefore most times we just took the stairs so prepare for that. The breakfast every morning is the same, salty sausage, bland eggs, and undercooked potatoes. The pool room is dark, dingy, and depressing. Every time we went down to the pool room there were cigarette butts left by the hot tub and never got cleaned the whole week. They do provide floaties and life jackets though. The balcony had a great view of “The Island”. The hotel is in nice proximity to everything, we walked to most places