unable to connect with WI FI, no elevator wife had a stroke& i have bad knees. Children on the floor above us. They ran Jumped & played till 11:30 or 12:00. complained asked for a refund. was so disappointed we left after 2 days of a 4 day stay. with no luck on a refund. No one on the property to complain to. text messages seem like a bot not a reat person.