I booked a last minute surprise vacation for my spouse. We arrived late in the night for our getaway. The hostess had my key and map ready for my cabin, neatly waiting for me on the main office door.
The next morning she was quickly responsive when I noticed an item was missed when the cabin was cleaned prior to my arrival. She quickly communicated with me on what to expect and when to expect her, personally; to perform a cleaning service. She went above my expectations when she arrived with adequate help and also made arrangements to break, and salt the ice outside by our vehicle. This action would prevent us from a nasty slip and fall.
My spouse and I where very satisfied and look forward to staying here for future vacations in the beautiful mountains of pine top.