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BlueBay Grand Esmeralda All Inclusive

4.0 star property

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Photo gallery for BlueBay Grand Esmeralda All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
5 restaurants, breakfast served
Deluxe Room, Garden View | 1 bedroom, free minibar, in-room safe, blackout curtains
5 restaurants, breakfast served
Kayaking

Reviews

6.6 out of 10

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Room service
  • Pool
  • Housekeeping

Explore the area

View in a map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Tres Rios Ecopark
    ‪8 min drive‬
  • Maroma Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

  • 64 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald) | 1 bedroom, free minibar, in-room safe, blackout curtains

Suite, Pool Access, Garden View (Emerald)

  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View | 1 bedroom, free minibar, in-room safe, blackout curtains

Deluxe Room, Partial Ocean View

  • 35 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

1 bedroom, free minibar, in-room safe, blackout curtains

Deluxe Room, Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Garden View

1 bedroom, free minibar, in-room safe, blackout curtains

Deluxe Room, Garden View

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

BlueBay Grand Esmeralda All Inclusive

Family fun on the beach, with 3 outdoor pools, near El Camaleón Mayakoba Golf Course
At BlueBay Grand Esmeralda All Inclusive, spend the day on the beach where you can enjoy sailing. Then return for a meal at one of the property's 5 restaurants.
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and a safe. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, Access to hot tub and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at BlueBay Grand Esmeralda All Inclusive. During your stay, you'll be close to El Camaleón Mayakoba Golf Course. Features include free WiFi in public areas and free self-parking, plus 3 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 5 restaurants, a coffee shop, a poolside bar and 4 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with facials, manicures and pedicures or reflexology at BlueBay Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a gym and fitness classes
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 7 minutes by car from El Camaleón Mayakoba Golf Course and 9 minutes from Gran Coyote Golf
BlueBay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

BlueBay Grand Esmeralda All Inclusive offers its guests 3 outdoor swimming pools, outdoor tennis courts, Access to hot tub, and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 3 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the family-friendly BlueBay Grand Esmeralda All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

BlueBay Grand Esmeralda All Inclusive has 5 restaurants serving breakfast only.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 8 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at BlueBay Grand Esmeralda All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 3.62 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

BlueBay Grand Esmeralda All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 309 out of 1223 reviews
Rating 8 - Good. 261 out of 1223 reviews
Rating 6 - Okay. 269 out of 1223 reviews
Rating 4 - Poor. 175 out of 1223 reviews
Rating 2 - Terrible. 209 out of 1223 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Brittany

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2025

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

2/10 Terrible

Andres

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud party in front of my room until 2am. Elevators broken Transport to lobby from the beach is a joke you have to wait melting for the sun at least 1 hour. Food? Wild animals eating from the buffet and your table. No AC Tv broken Internet bad Entertainment focus only to say “get drunk” giving away shoots of cheap tequila and performing adult dances in front of kids. Staff do nothing, they ask you to fill a form that is good for nothing. I spend hours during my two days visiting this place waiting to talk to the manager. To bu honest don’t spend your money here. It’s a scam. GOD LUCK
Stayed 3 nights in May 2025

10/10 Excellent

Denisse Gabrielle Pardo

Stayed 4 nights in Apr 2025

8/10 Good

Yoselyn

Stayed 4 nights in May 2025

8/10 Good

Milanka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the staff and it was so close to the beach. Although there was a lot pf seaweed on the beach.
Stayed 7 nights in May 2025

10/10 Excellent

Mireya, chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 4 nights in May 2025

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great, place clean
Stayed 10 nights in Apr 2025

2/10 Terrible

Lizza maria

Disliked: Cleanliness, staff & service, property conditions & facilities
From the get go, the check in person didn’t explain the resort nor did he tell me where to go to find my room. I had to figure it out by myself. Then i got a room that literally smelled like sewage water. When i tried to take a shower the smell got worse. The bathroom smelled like a public bathroom (smell of pee). It was impossible to reserve at the steak house. The food was very mediocre on every other restaurant of the resort. The beach was just awful. Everything stank
Stayed 7 nights in May 2025

10/10 Excellent

Mabel

Liked: Property conditions & facilities
Stayed 6 nights in May 2025

8/10 Good

Chad

Sucked
Stayed 7 nights in Apr 2025

8/10 Good

Sean MJ

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Esmeralda is a great property. Been going there for about 6 years now. Food options, beach access, pools, quiet, service is incredible. Shows are fun. It's been evident they have updated property with new coffee bar, golf cart bus service, new shows & events. The pool side chair lounger availability is still an issue. People wake at 6am to save loungers. Seems every year they have less available which causes issues amongst the guests. The tennis court if fun but definitely needs repaired.
Stayed 9 nights in Jan 2025

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellente servicio la comida super deliciosa el menu muy variado los meseros super amables y atentos
Stayed 4 nights in Apr 2025

8/10 Good

Jamie raye

Travelled with partner
Liked: Staff & service
The property itself is dated, but nice. Don't expect 5 star accomodations or top tier hotel looks because it's not that. But, it is clean, peaceful, fun, relaxed and the Staff are all really friendly and hospitable. Go to relax and have a good time. Also, loved the food.
Stayed 7 nights in Apr 2025

8/10 Good

EMIRA

Liked: Cleanliness, staff & service
Stayed 8 nights in Apr 2025

6/10 Okay

Sean Anthony

The staff was friendly and helpful the hotel was in disrepair. I had no hot water in my room and the lights kept going out. Not enough chairs around the pool and the beach. Long waits to get into the restaurants to mediocre food. Very little choice and lots of carbohydrates. Were it not for the friendly staff I would give this place a one out of ten.
Stayed 6 nights in Apr 2025

10/10 Excellent

Darryl

N/A
Stayed 4 nights in Apr 2025

6/10 Okay

Maria

Travelled with partner
Disliked: Amenities
The beach is very small, not enough beach chais and a lot of them broken and it needs a lot of updates
Stayed 5 nights in Apr 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Blue Bay Grand Esmeralda had multiple options for dining keeping it varied throughout your stay. Drinks were plentiful and varied as well too which made hanging out by the pools, beach, and bars enjoyable. Housekeeping was also prompt and left the room tidy every time you came back from an activity, an excursion outside the resort, or when getting back from breakfast. The resort was also very walkable from your hotel room to the beach, pools, lobby, or the various restaurants. Each day and night different shows, activities, fairs, and parties were hosted. It made every night fun and different when staying at the resort. Overall, I'll definitely be coming back to this resort the next time I'll be going to Playa Del Carmen.
Stayed 7 nights in Apr 2025

8/10 Good

Taylor Cheyenne

Travelled with group
Liked: Cleanliness, staff & service
I have been to a few all inclusives from a 3-5 star. Im not one to have high expectations when i am going. I go for the sun and relaxation. The rooms are a bit older and dated but this did not affect our stay at all. We are rarely even in the room. I found the beds to be too hard but my friend thought they were fine. Again a preference thing and i am picky with beds so i don't hold that against any place. Room was cleaned daily and we were left fresh towels ever day and fridge stocked every day. Food was all inclusive food. Could always find something at the buffets and never got sick. The staff in the buffets worked very hard and were always so friendly. The a la cartes were decent. We really enjoyed the french. But they were all good and a nice break from the buffets. We had no issues gettinf reservations and uses the app and it was super easy. The beach is probably the one thing id complain about. The is alot of seagrass which makea the water look dirty and smelly. But that is mother nature and nothinf the resort can do about. They were always on top of cleaning it off the beach. We were very impressed withbhow clean the resorts surroundings were. It was a beautiful property. We always saw people working hard and cleaning. The pool was also very clean. I know a ton of people complained about the chair situation. There is a very limited amount of chairs but we would find one between 7-830am daily. For the price we wouls go back for sure. STAFF, POOL AND SUN.
Stayed 10 nights in Apr 2025

6/10 Okay

Sally

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It did not look like the pictures on the website
Stayed 4 nights in Apr 2025

6/10 Okay

Dylan

Liked: Cleanliness, room comfort

It was ok not great

The patio door was broken so it never locked and it was next to the hallway which anyone could have broken in the front door also was kind of hanging off the hands anyone could break an easily the food was okay, the resort was beautiful
Stayed 7 nights in Apr 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!!!! Amazing location
Stayed 2 nights in Apr 2024

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely do not stay here

I cannot stress enough how terrible my experience was at this hotel. During my stay, a personal item was stolen directly from my room. When I reported it to the hotel staff, their response was shockingly unprofessional and indifferent. They offered no meaningful assistance, took no accountability, and showed little concern for the seriousness of the situation. To make matters worse, I later learned that other guests had also experienced thefts during the same time. Clearly, this is not an isolated incident but part of a larger security issue that the hotel is either unwilling or incapable of addressing. The property itself is in poor condition — outdated, worn down, and poorly maintained. Cleanliness was questionable at best, and the overall environment felt neglected. The food was mediocre, which would’ve been tolerable if everything else wasn’t such a disaster. Unfortunately, it just added to the overall disappointment. I would not recommend this hotel to anyone, under any circumstance. The lack of safety, poor management, and overall decline of the property make it a place to avoid at all costs.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, well maintained. Good restaurants, important to download the app right at the beginning of vacation to book a la cart. Very helpful staff.Clean beach and swimming pool made our vacation memorable.
Stayed 7 nights in Apr 2025