I stayed at this condominium in Playa del Carmen for the month of October 2025. The location is excellent — right between 5th Avenue and 10th Avenue — very central and convenient. The apartment itself was clean, the pool area was nice, and the view was beautiful.
However, there were several major issues during my stay:
• The elevator did not work for the longest time which was very inconvenient.
• The entrance door code never work one day and the next day doesn’t work properly, making access difficult.
• Most importantly, there was no water three or four times a week. After spending time at the beach or walking in 35°C heat, not being able to take a shower was extremely frustrating.
What’s disappointing is that I stayed at this same property last year and had no problems at all. I expected the same quality, but unfortunately, the experience this time was very disappointing.
I hope management addresses these maintenance and utility issues soon, because the location and potential of this property are excellent — but the current conditions make it very hard to recommend.