I stayed at this condominium in Playa del Carmen for the month of October 2025. The location is excellent â right between 5th Avenue and 10th Avenue â very central and convenient. The apartment itself was clean, the pool area was nice, and the view was beautiful.
However, there were several major issues during my stay:
âą The elevator did not work for the longest time which was very inconvenient.
âą The entrance door code never work one day and the next day doesnât work properly, making access difficult.
⹠Most importantly, there was no water three or four times a week. After spending time at the beach or walking in 35°C heat, not being able to take a shower was extremely frustrating.
Whatâs disappointing is that I stayed at this same property last year and had no problems at all. I expected the same quality, but unfortunately, the experience this time was very disappointing.
I hope management addresses these maintenance and utility issues soon, because the location and potential of this property are excellent â but the current conditions make it very hard to recommend.