See all properties

Grand Riviera Princess - All Inclusive

5.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Grand Riviera Princess - All Inclusive

Indoor pool, 12 outdoor pools, free pool cabanas, pool umbrellas
Creator video - submitted by Alyssa Knight Studio
Exterior
On the beach, white sand, sun-loungers, beach umbrellas
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included

Explore the area

View in a map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪25 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Room

Children’s theme room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Family Room

Children’s theme room

Family Room

7.0 out of 10
Good
(24 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • Garden view

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

7.8 out of 10
Good
(6 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed
  • Garden view

View all photos for Room

Room | Free minibar, in-room safe, desk, blackout curtains

Room

  • 45 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Garden View

7.8 out of 10
Good
(209 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed
  • Garden view

View all photos for Deluxe Room, Pool Access (Pool View)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Pool Access (Pool View)

7.8 out of 10
Good
(27 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite (with Jacuzzi)

Suite (with Jacuzzi) | Free minibar, in-room safe, desk, blackout curtains

Suite (with Jacuzzi)

7.4 out of 10
Good
(27 reviews)
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite with Bathtub and Outdoor Shower

Suite with Bathtub and Outdoor Shower | Free minibar, in-room safe, desk, blackout curtains

Suite with Bathtub and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property
Ocean Riviera Paradise All Inclusive
  • Pool
  • All-inclusive
  • Spa
  • Kids’ pool
4.2 out of 5, Very good, 2,777 reviews
The price is CHF 319
includes taxes & fees
23 Feb - 24 Feb
Ocean Riviera Paradise All Inclusive

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and a safe. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

6 outdoor tennis courts, a health club and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Grand Riviera Princess - All Inclusive 's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Buffet Verde, one of the property's 9 restaurants and 9 bars/lounges
  • Splash around at the water park or swim in the indoor and 12 outdoor pools
  • Indulge with hydrotherapy, massages or aromatherapy at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 6 outdoor tennis courts, a gym and a steam room
  • Guests have great things to say about the beach and the clean guestrooms
  • 7 minutes by car from El Camaleón Mayakoba Golf Course and 11 minutes from Quinta Avenida
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Riviera Princess - All Inclusive , you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7 AM to 11:30 AM. The property hosts a free manager's reception daily.
Buffet Verde – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería – This theme restaurant specialises in local and international cuisine and only serves dinner. Reservations are required. Open daily.
Mamma Mia – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue – This theme restaurant only serves dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to on-site nightclubs
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 12 November 2025 to 26 April 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 2123 out of 4417 reviews
Rating 8 - Good. 1072 out of 4417 reviews
Rating 6 - Okay. 622 out of 4417 reviews
Rating 4 - Poor. 288 out of 4417 reviews
Rating 2 - Terrible. 312 out of 4417 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jose Antonio

Travelled with family
Liked: Cleanliness, amenities
More security in the walking path in the night we were approach in our last night by a Puerto Rico visitor guest drunk and ask if the young lady was our daughter it was scary ! Did not sleep well but we check out in the morning at 5 am and was scared walking to the lobby the good thing one driver ask us for the drive to the lobby and we checked out safely!
Stayed 7 nights in Oct 2025

8/10 Good

Mark Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities
Buffet was great and friendly service. Half the property was closed due to renovation and half the places to eat were not open.
Stayed 7 nights in Oct 2025

10/10 Excellent

Rosana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 4 days . The staff is amazing, everyone will greet you and offer to help if you needed it, the hotel is under construction but there’s plenty of pools to use and the buffet options did not disappoint. We had a great time, definitely will be back
Stayed 4 nights in Oct 2025

6/10 Okay

Barbara Idania

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The resort has a lot of potential. It is under construction and will be great when it’s complete. Unfortunately it is somewhat of a mess now. Multiple restaurants were closed during our stay. The spa, was just an area for a massage with no amenities. The original spa was closed due to renovations. The supervisors were trying to make things better, but the description did not match what you actually see. The property is in desperate need of maintenance and care. A lot of places had chipped paint and stains. The newer areas are really nice, but I won’t be there to enjoy it! The staff is very attentive and helpful but are not in control with all the changes, closures and renovations.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ronald

Stayed 7 nights in Oct 2025

10/10 Excellent

Sanjay

Stayed 4 nights in Oct 2025

4/10 Poor

Shannon

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The app didn’t state that half the resort was closed and not all the restaurants listed were open. I have been to numerous Mexico resorts and this was my least favorite. The food was horrible I almost fell multiple times a day. There was also no food options at the pool and you couldn’t eat pool side. Staff was friendly and the room was ok
Stayed 4 nights in Oct 2025

8/10 Good

Liza, Las Piedras

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautufil hotel
Stayed 3 nights in Oct 2025

6/10 Okay

Trista

Liked: Cleanliness
Disliked: Property conditions & facilities
Only 2 restaurants were open and were booked the entire stay so had to eat buffet for all meals.
Stayed 3 nights in Oct 2025

10/10 Excellent

Alma Adriana

Stayed 3 nights in Oct 2025

10/10 Excellent

Ariel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If i could give this property a 10 i would but the only downside was they were having construction going so the s refills dinning options were booked quick . Also they do not provide transportation for the airport you have to pay for that seperate .. But everything was excellent ! Planning to book again with my children .. p.s even with construction the property was still quiet !
Stayed 2 nights in Oct 2025

10/10 Excellent

shabnam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes food buffe was great ,bar was good .
Stayed 5 nights in Oct 2025

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities
To start, the rooms were nice, we stayed at the pool entrance rooms, it was great. All the staff we met were very kind and attentive. The only issue we had was the floor in our room and around the halls, they were very slippery. We had a fall in the room and walking down the hall.
Stayed 4 nights in Oct 2025

6/10 Okay

Oleksandr

Travelled with family
Liked: Amenities, property conditions & facilities
I am disappointed with the poor quality of the wifi, the variety of the menu. When they changed the main cafe where we ate near the lobby to a new one, there was generally not much you could take yourself and you had to wait for the waiters to serve you. I do not plan to return here also because there are stones in the sea that create inconveniences for swimming, and there were springs in the sea that muddied the water and smelled unpleasant.
Stayed 14 nights in Oct 2025

10/10 Excellent

Roque D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Oct 2025

10/10 Excellent

Glyndda

Liked: Cleanliness, staff & service, property conditions & facilities
The is big and very easy access to the bar and nice coz there are pool activities as well
Stayed 3 nights in Oct 2025

2/10 Terrible

Naijah

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very run down. Not enough things to do. Very little entertainment. Food was horrible.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 8 nights in Oct 2025

2/10 Terrible

Maritza

Disliked: Amenities, property conditions & facilities
Hotel was horrible there was no activities and most of the food closed at 3pm they didn’t have any open . Restaurants weren’t available for reservations. Hotel was renovating and was a bad experience
Stayed 3 nights in Oct 2025

10/10 Excellent

Jagjit

Stayed 4 nights in Oct 2025

10/10 Excellent

Lisnely Cruz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a great place. Very clean and the staff were amazing. Big thank you to Mr. Lorenzo, Daniel and Javier for the great service and customer service they provided the 7 days we were there.
Stayed 7 nights in Oct 2025

10/10 Excellent

Bradley Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We can’t say enough good things about the resort, the incredibly friendly staff. The food was delicious and a large variety to cater to all guests. Our room had a private pool and was a great way to start or unwind at the end of the day. We loved being surrounded by wild life and the beautiful foliage. The coati’s were very entering, but ensure you lock your doors or you will wake up to furry friends like our neighbours lol! The beach was immaculate even during seaweed season. The weather said rain for many days but it never came until our last day which made it a very enjoyable time. The only flaw would be a new ice cream scoop for the buffet lol! Other than that it is truly a 5 star resort and the best of the best.
Beautiful night lit view of our pool access room
Marble and amazing tile work with wood accents throughout the resort are immaculately kept by the friendly staff
Ice cream shop is a must visit
One of our favourite pics of our nightly strolls. It is about a km from the lobby to the beach with well lit pathways
Stayed 7 nights in Oct 2025

10/10 Excellent

Stefanie

Stayed 8 nights in Oct 2025

8/10 Good

Winy Anne Miranda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was beautiful! Despite the renovations, it wasn’t bothersome to us and there were still many activities to do on the property. It was just unfortunate that we couldn’t see the whole resort. Most of the staff were friendly & helpful. Our room was really nice & clean. The buffet was pretty good. The food can get repetitive but thats why you have the a la carte restaurants. We fortunately got reservations at most of them except at Miso Thai. The food was really good, especially at the Le Fleur (fav) and La Haciendas. 2 out of the four reservations we had were late night. It seemed that the later reservations were, the worse the service was. The worst experience we had was at the grill restaurant. We felt very dismissed by our waiter, the wrong orders were brought & the steaks were not cooked properly. On our last night, we got to try the new location for the riviera buffet, which was beautiful! The additions to the food buffet were amazing. I wish we got another day to experience this new location as they had more options and the design was more modern. The drinks were great, although it did taste very watered down at times. The pools were also kept well. Jonathan at the fantasy pool was great! I suggest you join one of his activities (waterpolo or aquafit) at least once! The beach was also beautiful. The seaweed was not as bad as I was expecting. We got to paddleboard & snorkel(free). We were able to see a school of fish close to the shore which was cool!
Stayed 5 nights in Oct 2025

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 4 nights in Oct 2025