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Grand Sunset Princess - All Inclusive

5.0 star property

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Photo gallery for Grand Sunset Princess - All Inclusive

Exterior
Outdoor wedding area
A modern bedroom with a large bed, a wooden ceiling, and a glass wall.
A modern hotel room with a wooden ceiling, a sofa, a chair, a small table, and a bed with a headboard.
On the beach, white sand, free beach shuttle, free beach cabanas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • All-inclusive
  • Parking included

Explore the area

View in a map
ProlongaciĆ³n 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ā€Ŗ16 min walkā€¬
  • Place, Playa del Carmen Main Beach
    ā€Ŗ18 min driveā€¬
  • Place, Xcaret Eco Theme Park
    ā€Ŗ30 min driveā€¬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ51 min driveā€¬

Room options

View all photos for Deluxe Suite, Garden View

A modern hotel room with a bed, bedside tables, a desk, and a television.

Deluxe Suite, Garden View

8.2 out of 10
Very good
(292 reviews)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, Pool Access (with Bathtub, Pool View)

A swimming pool with a clear blue water, surrounded by white buildings with balconies, and a thatched roof structure.

Deluxe Suite, Pool Access (with Bathtub, Pool View)

8.6 out of 10
Excellent
(55 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Family Club Room - Pool Access, Pool View

A balcony with a glass railing, a pool, and outdoor furniture.

Family Club Room - Pool Access, Pool View

7.8 out of 10
Good
(14 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Family Club Deluxe

A hotel room with a large bed, a desk, a chair, and a balcony with a view.

Family Club Deluxe

7.4 out of 10
Good
(18 reviews)
  • Garden view
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Platinum Suite

Platinum Suite | Free minibar, in-room safe, desk, blackout curtains

Platinum Suite

8.0 out of 10
Very good
(43 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Laguna Villa Suite

A modern bedroom with a large bed, a wooden ceiling, and a glass wall.

Laguna Villa Suite

9.0 out of 10
Wonderful
(17 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout curtains

Double Room Deluxe with Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 55 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Triple Room Luxury with Pool View

A hotel room with a bed, a decorative wall with a leaf pattern, a textured wall, and a chair.

Triple Room Luxury with Pool View

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Single Room Premium with Garden View

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium with Garden View

  • Garden view
  • 61 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Super Saver

A modern bedroom with a large bed, bedside tables, a nightstand, a mirror, and a tropical-themed wall.

Super Saver

9.4 out of 10
Exceptional
(3 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite

A modern bedroom with two beds, a large mirror, and a wall with a light panel.

Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

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4.1 out of 5, Very good, 4,560 reviews
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About this property

Grand Sunset Princess - All Inclusive

Catch some rays at the beach or spend the day relaxing at Grand Sunset Princess - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Change of towels is available on request
Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

6 outdoor tennis courts, a health club and a complimentary water park are featured at the property. 12 outdoor swimming pools and 4 hot tubs are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Grand Sunset Princess - All Inclusive's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 10 restaurants, a coffee shop, 2 beach bars and 3 swim-up bars
  • Splash around at the free water park or swim in the indoor and 12 outdoor pools
  • Indulge with manicures and pedicures, facials or reflexology at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 6 outdoor tennis courts, a gym and a steam room
  • Guests really like the accommodation for the spaciousness and cleanliness
  • 12 minutes by car from Quinta Avenida and 7 minutes from Gran Coyote Golf
  • Free beach shuttle service
Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive, you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 10 restaurants on site, as well as a coffee shop/cafĪ˜ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 15 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available. A complete renovation of Grand Sunset Princess - All Inclusive was completed in November 2025.

This 5-star Playa del Carmen property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM. The property hosts a free manager's reception daily.
Buffet Naranja ā€“ This buffet restaurant serves breakfast, lunch and dinner. Open daily.
Mexican Restaurant ā€“ This family restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Internacional Restaurant ā€“ This fine-dining restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open daily.
Grill Restaurant ā€“ This family restaurant only serves dinner. Reservations are required. Open daily.
Italian Restaurant ā€“ This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and Ć  la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to on-site nightclubs
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 15 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Naranja
  • Grill Restaurant
  • Internacional Restaurant
  • Italian Restaurant
  • Mexican Restaurant

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis lessons

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No lift

More

  • Banquet hall
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Renovated entire property - November 2025
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Grand Sunset Princess All Inclusive
Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Grand Sunset Princess - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 358 out of 607 reviews
Rating 8 - Good. 122 out of 607 reviews
Rating 6 - Okay. 76 out of 607 reviews
Rating 4 - Poor. 25 out of 607 reviews
Rating 2 - Terrible. 26 out of 607 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Simranjeet Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort good food nice staff!!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort, family friendly.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Nikolajs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The menu was delicious and the staff were very friendly ,the pool and area around is clean. We really enjoyed everything and plan to come back again
Stayed 10 nights in Apr 2026
Verified

10/10 Excellent

Olga S

Liked: Cleanliness
Very clean,staff friendly. Good food and a nice pool with activities.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Deepika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, very nice resort and excellent staff
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Geoge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the finest resorts. Would highly recommend. Food, housekeeping, staff, restaurants all excellent!
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEST RESORT for everything.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Jenny-Lee Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the resort! Everything was great
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Vitalij

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was very good
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Jordan

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic resort, great food, amazing staff!
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic! The food was incredible, various options, accommodations to food allergies, multiple options for pools, plenty of chairs, great beach. We will definitely be going back!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Angela Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning lady Maxine was wonderful! The food was great. We loved the waterpark
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Mohamed Sherif

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms and very friendly staff
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very clean , staff are friendly.. food is good but very salty we wish have more option for less salty food. Overall very good place to go for vacation with family and couple. I highly recommend this place .
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, food was fresh, beach was beautiful. No complaints other than the bathroom being open concept. Would highly recommend this resort!
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and renovated, the staff were warm, friendly, and welcoming, and the property had swim-up bars, nice restaurants, and an amazing shop on site.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Becara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my husband and Iā€™s first trip to Mexico and it was perfect! The staff were friendly and helpful, the food was amazing, and our room was kept nice and cool and had a comfortable bed and beautiful view of the ocean! We will definitely be back!
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, amenities
rooms were very nice, food was good. resort was nice
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Carmen Del Rocio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean resort and amazing staff! They have recently renovated and it looks amazing! The food is great
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Viktoria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good!!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Remi Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort for our family vacation (2 adults, 2 children aged 4 and 11). Beautiful property with lots of wildlife; every square inch of it boasted life and amenities. Massive resort but continuous shuttle service made navigation easy. Staff was extremely welcoming and helpful. Will definitely be visiting again!
Stayed 10 nights in Apr 2026
Verified

10/10 Excellent

Curtis

Liked: Cleanliness, amenities, property conditions & facilities
Service, food and amenities were excellent.
Stayed 28 nights in Jan 2026
Verified

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place. The renovations are outstanding.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our fourth time at the resort. Second in Platinum. Will absolutely visit again.
Stayed 7 nights in Apr 2026