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Hotel Maya Turquesa - Playa del Carmen

3.0 star property

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Photo gallery for Hotel Maya Turquesa - Playa del Carmen

Outdoor pool
A hotel entrance with a 'VACANCY' sign, tiled walls, and potted plants.
Breakfast and lunch served
Family Room | In-room safe, iron/ironing board, free WiFi, bed sheets
Courtyard

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
Calle 8 Norte, s/n, entre Av 10 y Av 15 Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Central Square
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬

Room options

View all photos for Standard Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Suite

Superior Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Suite

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Studio

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Studio

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Economy Studio

Economy Studio | In-room safe, iron/ironing board, free WiFi, bed sheets

Economy Studio

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Junior Suite

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Room

Family Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Room

  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Standard Quadruple Room

Bathroom sink

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Suite

Family Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Suite

  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

Standard Room

  • Sleeps 6
  • 2 Queen Beds OR 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel Maya Turquesa - Playa del Carmen

An outdoor pool, a restaurant and a snack bar/deli are available at this smoke-free hotel. Free self-service breakfast, free WiFi in public areas and a free manager's reception are also provided. Additionally, a children's pool, a 24-hour front desk and tour/ticket assistance are on-site.
Hotel Maya Turquesa - Playa del Carmen offers 40 air-conditioned accommodations with a safe and a ceiling fan. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.
Our customers tell us that they can't get enough of the helpful staff at Hotel Maya Turquesa - Playa del Carmen. During your stay, you're just a quick walk from Quinta Avenida. Enjoy features like free breakfast, free WiFi in public areas and a free manager's reception.
  • Free self-service breakfast served daily
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy international cuisine while dining at Epazzote
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • Steps from Quinta Avenida and 7 minutes on foot from Playa del Carmen Main Beach
Hotel Maya Turquesa - Playa del Carmen offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

A terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Maya Turquesa - Playa del Carmen.

This 3-star Playa del Carmen hotel is smoke free.

Guests are served a free self-service breakfast daily from 7:00 AM to 11:00 AM. The hotel hosts a free manager's reception daily.
Epazzote – This restaurant specialises in international cuisine and serves breakfast, lunch and light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Epazzote

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Terrace

Accessibility

  • No lift

More

  • 3 buildings
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property's beach club is 600 yards (550 metres) away.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Maya Turquesa - Playa del Carmen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Maya Turquesa
Hotel Maya Turquesa Playa del Carmen
Maya Turquesa
Maya Turquesa Playa del Carmen
Hotel Maya Turquesa Riviera Maya/Playa Del Carmen, Mexico
Maya Turquesa Playa l Carmen
Hotel Maya Turquesa
Maya Turquesa Carmen Carmen
Hotel Maya Turquesa Playa del Carmen
Hotel Maya Turquesa 50 Metros 5TH AV
Hotel Maya Turquesa - Playa del Carmen Hotel
Hotel Maya Turquesa - Playa del Carmen Playa del Carmen
Hotel Maya Turquesa - Playa del Carmen Hotel Playa del Carmen

Hotel Maya Turquesa - Playa del Carmen Reviews

Reviews

6.6
Rating 10 - Excellent. 88 out of 347 reviews
Rating 8 - Good. 91 out of 347 reviews
Rating 6 - Okay. 63 out of 347 reviews
Rating 4 - Poor. 37 out of 347 reviews
Rating 2 - Terrible. 68 out of 347 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Rita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Worth the price we paid to stay there
Stayed 5 nights in Jan 2025
Verified

6/10 Okay

Misael

Liked: Cleanliness
The room condition was okay overall. Both the bathroom door and the front door were difficult to close. The additional fees charged upon arrival were not clearly disclosed beforehand and didn’t seem to add up. On a positive note, the staff were friendly and welcoming. However, there was no fridge in the room, which was inconvenient.
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Andrey R

Liked: Cleanliness
No English language speaking staff ,
Stayed 14 nights in Dec 2025
Verified

6/10 Okay

Anacelia

Disliked: Cleanliness, amenities
Staff wasn't as personable as expected, breakfast was actually just toast or toast with a slice of very thin ham and cheese that was pasteurized. The room needs an update, water was cold or luke warm throughout entire stay, the sink was hanging on by a thread and toilet seat did not cover toilet.
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Danielle N

Disliked: Cleanliness, staff & service, property conditions & facilities
Older hotel not as clean but the location is great!
Stayed 6 nights in Feb 2024
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 3 nights in Aug 2024
Verified

2/10 Terrible

Lorenzo

Poor
Stayed 3 nights in Oct 2025
Verified

2/10 Terrible

Andrew

Disliked: Amenities, property conditions & facilities
The smell of the sewer system was in the room ,the vast majority of the time i was there.I left the hotel 3 days before I was suppose to leave.Knowing there was no refund.No mat was outside the shower. The floor was all tile.I had to use a towel, and believe the hotel charges extra for more pillows and towels.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is awesome
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel! Suited my purpose and needs...
Stayed 9 nights in Dec 2023
Verified

10/10 Excellent

Mario

Liked: Cleanliness, amenities, property conditions & facilities
Nice pool
Stayed 9 nights in May 2024
Verified

8/10 Good

Libusa

Liked: Cleanliness, staff & service, amenities
Location is extremely convenient , downtown, you hear constant noise and music almost all night. Very basic studio room without wifi.
Stayed 4 nights in Apr 2025
Verified

2/10 Terrible

Sylvie

Disliked: Cleanliness, amenities, property conditions & facilities
Room are disgusting. Very dirty it’s the worse place to go I’m not fancy but I need a clean place to stay the bathroom was so dirty I touch the walls of the shower and everything was sticky and the floor was full of hair. We had room 37 and I ask right away to get another room they gave us room 4 and was as dirty as the first one. On we slept on top of the sheets and left the next morning and find another place to stay. They didn’t want to give us our money back I do not recommend this place even for a minute and i will put bad reviews on all websites they used. Pictures are not at all of what they have
Stayed 14 nights in Jan 2026
Verified

2/10 Terrible

Sochilt

Disliked: Cleanliness, amenities, property conditions & facilities
Room didnt look like the lictures, mattress were old and lots of stains, towels were old and had holes and stain, not enough towels, no hand towels ,no wash clothes. Breackfast, i waited 45min for acrumble eggs, i complained at front desk, they didnt care.Dind have coffe maker in the room, counters falling apart., only one bathroom one shower..this was a suit room..very disappointing.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
It’s in the middle of Playa Del Carmen.
Verified

8/10 Good

Danita Marie

Liked: Cleanliness, staff & service, amenities
The manager was super sweet. The excursion on site was so informative. The suite was not fancy, it served its purpose. If u dont mind the noise. Would book again.
Stayed 14 nights in Feb 2025
Verified

8/10 Good

Edgar

Liked: Cleanliness, staff & service
Close to the 5 ave and the beach
Verified

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints. My stay was peaceful and would come here again.
Stayed 10 nights in Jul 2023
Verified

8/10 Good

robert c

Liked: Cleanliness, amenities, property conditions & facilities
They offered free breakfast; but only toast and coffee
Stayed 8 nights in Oct 2024
Verified

2/10 Terrible

Sara Jean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a two bedroom efficiency suite and were given a cement cell block with two beds. The AC didn’t work and the ceiling fan was broken. The door was semi broken and didn’t close properly, which made us feel unsafe. We are budget travelers, not expecting luxury, but this place was awful! We lasted about twenty minutes and left for an alternate rental we were able to secure. They refused to refund even a percentage. Terrible experience all around.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Santiago Alejandro Gomez

Liked: Staff & service
This is no Hilton. But it's an affordable and cozy place to stay. Walkable distance to 5th av and the beach. If you go to Playa Del Carmen or any of the cities in the Riviera Maya you should be more time outside exploring the beauty of the beaches, cenotes and parks than in your hotel.
Stayed 5 nights in Jan 2025
Verified

2/10 Terrible

Rosana

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The place needs work. I do understand that it’s only a low budget place, but even low budget places keep up with the maintenance. The ceiling was falling apart, mould in the shower chairs broken a little bit of paint and little bear of TLC would make that place much better. We had to switch rooms because one of the rooms they gave us was a death trap with the stairs even though we paid for two queen size beds we got moved to a room with two double beds was not what we thought it would be pictures on their webpage is from two of their locations. All into one. The mirror in the bathroom were so disgusting couldn’t see yourself. The showerhead was some plastic thing that tiny bits of water. The faucet was as rusted as a pipe that lived under the sea for 100 years again, all little things that they could upgrade to make it look presentable. Also, it said continental breakfast well I guess their meaning of continental breakfast is different than a normal continental breakfast. Continental breakfast is a muffin juice, coffee fruit yoghurt what you got there was a hard piece of toast with one slice of ham that is thinner than paper, shredded lettuce and some weird cheese. The people they’re working are incredible and nice and caring but again the facility is a rather dump.
Stayed 10 nights in Mar 2026
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service and nothing bad.
Stayed 3 nights in Sep 2023
Verified

6/10 Okay

Christine

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were great, very friendly and helpful. The accommodations left a bit to be desired; the air conditioner did not work and the room did not smell so good. Also, the only lounge chair by the pool was broken.
Stayed 3 nights in Mar 2025