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Hotel Maya Turquesa - Playa del Carmen

3.0 star property

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Photo gallery for Hotel Maya Turquesa - Playa del Carmen

Outdoor pool
Family Room | In-room safe, iron/ironing board, free WiFi, bed sheets
Breakfast and lunch served, international cuisine
Exterior
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
Calle 8 Norte, s/n, entre Av 10 y Av 15 Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Central Square
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite

Superior Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Suite

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed

View all photos for Standard Studio

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Studio

  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Studio

Economy Studio | In-room safe, iron/ironing board, free WiFi, bed sheets

Economy Studio

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Junior Suite

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Room

  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Quadruple Room

Bathroom sink

Standard Quadruple Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Family Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Suite

  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds

Standard Room

  • Sleeps 6
  • 2 Queen Beds OR 2 Single Beds

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About this property

Hotel Maya Turquesa - Playa del Carmen

Hotel with an outdoor pool, steps from Quinta Avenida
An outdoor pool, a restaurant and a snack bar/deli are available at this smoke-free hotel. Free self-service breakfast, free WiFi in public areas and a free manager's reception are also provided. Additionally, a children's pool, a 24-hour front desk and tour/ticket assistance are on-site.
Hotel Maya Turquesa - Playa del Carmen offers 40 air-conditioned accommodations with a safe and a ceiling fan. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.
Our customers tell us that they can't get enough of the helpful staff at Hotel Maya Turquesa - Playa del Carmen. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free breakfast, free WiFi in public areas and a free manager's reception.
  • Free self-service breakfast served daily
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy international cuisine while dining at Epazzote
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • Steps from Quinta Avenida and 7 minutes on foot from Playa del Carmen Main Beach
Hotel Maya Turquesa - Playa del Carmen offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

A terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Maya Turquesa - Playa del Carmen.

This 3-star Playa del Carmen hotel is smoke free.

Guests are served a free self-service breakfast daily from 7:00 AM to 11:00 AM. The hotel hosts a free manager's reception daily.
Epazzote – This restaurant specialises in international cuisine and serves breakfast, lunch and light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Epazzote

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Terrace

Accessibility

  • No lift

More

  • 3 buildings
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property's beach club is 600 yards (550 metres) away.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Maya Turquesa - Playa del Carmen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Maya Turquesa
Hotel Maya Turquesa Playa del Carmen
Maya Turquesa
Maya Turquesa Playa del Carmen
Hotel Maya Turquesa Riviera Maya/Playa Del Carmen, Mexico
Maya Turquesa Playa l Carmen
Hotel Maya Turquesa
Maya Turquesa Carmen Carmen
Hotel Maya Turquesa Playa del Carmen
Hotel Maya Turquesa 50 Metros 5TH AV
Hotel Maya Turquesa - Playa del Carmen Hotel
Hotel Maya Turquesa - Playa del Carmen Playa del Carmen
Hotel Maya Turquesa - Playa del Carmen Hotel Playa del Carmen

Hotel Maya Turquesa - Playa del Carmen Reviews

Reviews

6.6
Rating 10 - Excellent. 88 out of 338 reviews
Rating 8 - Good. 87 out of 338 reviews
Rating 6 - Okay. 61 out of 338 reviews
Rating 4 - Poor. 36 out of 338 reviews
Rating 2 - Terrible. 66 out of 338 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Eric

Stayed 3 nights in Jun 2025

2/10 Terrible

Maria

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

4/10 Poor

Phillip

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
People just complaining about basic service , shower, toilets not working ,even one room was robbed, somebody broke in .
Stayed 3 nights in Apr 2025

8/10 Good

Libusa

Liked: Cleanliness, staff & service, amenities
Location is extremely convenient , downtown, you hear constant noise and music almost all night. Very basic studio room without wifi.
Stayed 4 nights in Apr 2025

8/10 Good

Danita Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities
The manager was super sweet. The excursion on site was so informative. The suite was not fancy, it served its purpose. If u dont mind the noise. Would book again.
Stayed 14 nights in Feb 2025

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This establishment was dirty, noisy and their staff was terrible.. worst Customer service experience ever . Frontier desk people we re so rude
Stayed 7 nights in Mar 2025

6/10 Okay

Christine

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were great, very friendly and helpful. The accommodations left a bit to be desired; the air conditioner did not work and the room did not smell so good. Also, the only lounge chair by the pool was broken.
Stayed 3 nights in Mar 2025

10/10 Excellent

Vlad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 4 nights in Feb 2025

8/10 Good

Santiago Alejandro Gomez

Travelled with family
Liked: Staff & service
This is no Hilton. But it's an affordable and cozy place to stay. Walkable distance to 5th av and the beach. If you go to Playa Del Carmen or any of the cities in the Riviera Maya you should be more time outside exploring the beauty of the beaches, cenotes and parks than in your hotel.
Stayed 5 nights in Jan 2025

8/10 Good

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Worth the price we paid to stay there
Stayed 5 nights in Jan 2025

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning didn’t work in my room. The front desk doesn’t notify how the breakfast works and tv didn’t work
Stayed 2 nights in Dec 2024

4/10 Poor

Celia

Travelled with family
Disliked: Amenities, property conditions & facilities
Great location. Good food options. Nice enough front desk staff. Theft problem. Overbooking. We arrived in Christmas Eve to find they did have our reservation. We booked a superior suite with 2 bedrooms and a kitchen for a family of 6 paid in full with Expedia. After some debate they put us up in separate rooms because our room category was completely booked. The following Christmas morning we spent trying to resolve the issue with no real result except the option to not pay again. We were then given a larger suite with still no kitchen on the third floor (no elevator) with a promise of giving us a room with a kitchen the next day. At this point I can only assume that the property got their money,because they stopped asking, but we were stuck with new unplanned expense, now having to spend more on meals for 6 and having to settle for a lesser room than what we originally paid for. On our last day, they offered to move us to a room with a kitchen that simply had three large double beds. Needless to say, we had moved all of our belongings 2x already and it was useless to move from the 3rd floor to the 1st again with a day left. Several people had money and other valuables stolen, including next door. We did not leave anything behind, so we were lucky, but understood why our things were always neatly rearranged but the
Stayed 7 nights in Dec 2024

8/10 Good

Andrey, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very noisy at night, people walk around until 5:00 in the morning and yell all night.
Stayed 12 nights in Nov 2024

8/10 Good

robert c, brooklyn

Liked: Cleanliness, amenities, property conditions & facilities
They offered free breakfast; but only toast and coffee
Stayed 8 nights in Oct 2024

6/10 Okay

juan casas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Close to fifth avenue they don’t have parking you have to park on the street and pay for parking on the weekend a lot of noise, in our room the water closet in the toilet didn’t work when you flush the tank would not fill up with water or it will take a long time to filled up the door had a hole an you could see into the room and the shower if you open the hot and cold water only hot water would come out so we end up using cold water the rooms were clean the receptionist was really nice she was really helpful they offer free breaks fast but it’s only toast with coffee tea or agua de Jamaica when it rains the floors are really slippery
Stayed 2 nights in Oct 2024

4/10 Poor

Jorge

Travelled with family
Disliked: Staff & service, property conditions & facilities
Staff members are not friendly
Stayed 1 night in Sep 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 3 nights in Aug 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is awesome
Stayed 2 nights in Aug 2024

2/10 Terrible

Evellyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They replaced me to a hotel in front of 5th (very very very loud until 4am) the toilet flush is not working, the shower is awful, and the breakfast was only a toast bread with butter and coffee, I stayed in a hostel call by maya monkey Cancun, but I swear I had the best experience ever I could meet so many people from everywhere, the food was amazing (breakfast as well) they have a bar for you enjoy but close early for you rest it was a lot funnn!!! And same price I highly recommend it (THE HOSTELLLL) not this one
Stayed 3 nights in Aug 2024

6/10 Okay

Adela Alva Lopez

Liked: Staff & service
Stayed 5 nights in Jul 2024

4/10 Poor

Jose

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dirty bathroom, holes in the ceiling
Stayed 1 night in Jul 2024

6/10 Okay

Venu

Travelled with group
Liked: Staff & service
Flush is not working and staff can do nothing about it but staff are super nice. This is whatbyou get for cheap price so not complaining much.
Stayed 4 nights in Jun 2024

2/10 Terrible

Jaime

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

They will rob you. Stay away from this hotel

The place is not the best but like they say you get what you pay for. This was a family trip to celebrate my birthday and my uncle’s wedding anniversary. As a gift they wanted a JBL portable speaker so I bought it for them. The night that we arrived I place the speaker in the closet of the room so I can give it to them on their anniversary day little did I know that the house keeping already had his eyes on it. So the day came and I went to get the speaker and it was gone I look everywhere but I didn’t find it. Si I decided to tell the front desk that the speaker is gone from my room they told that they were not able to do anything at the moment but they will let their manager know the following day. The next morning I went to talk to the manager and she said that they are not responsible for lost missing items in the room. When the only person who entered the room besides my family was the house keeping guy. After I spoke with the manager she admitted that she’s been having problems with this person but she doesn’t do anything about it she let him work at the hotel probably stealing other people’s belongings. After we had the conversation she promise that she was going to make it right before our trip was over but th day she was supposed to give me a solution she didn’t show up for work and left me a message with the front desk lady saying that she was sorry and that she was going to be in contact with me to get this matter resolved. if you want to feel safe stay away.
Stayed 7 nights in May 2024

8/10 Good

María Guadalupe

Stayed 4 nights in May 2024

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice pool
Stayed 9 nights in May 2024