Parmi les services offerts, vous trouverez un service de conciergerie, un service d'assistance pour les visites touristiques ou l'achat de billets et une consigne Ă bagages
à moins de 15 minutes à pied de Plage principale de Playa del Carmen et Rue commerçante Quinta Avenida
1. Front desk very good .
2. Room was clean
3.Morning Coffee was good but no milk
4. Elevator not working: I have leg issues, had to climb stairs
5. No way this property is 3 Star.
Worst night of sleep in a long time. First, not sure if this is the case in all rooms--but there was an access door in our room that was secured by a small bolt. If you open this door, you can see straight down to the parking lot. A huge hole in the floor, large enough for a person to fit through. There was a second access door that had a key lock and we heard some type of animal behind that door... birds maybe? Again, probably no barrier between the floor and the parking below, so easy access for people or animals. We literally piled our suitcases next to these doors as an extra barricade.
As if thinking someone might come through the wall wasn't enough--the hallway is extremely loud. We were next to the elevator and could hear each time someone arrived & wheeled their suitcase down the echo-y hall.
Lastly--not that this was the fault of the hotel (although a less loud hall would help)--but at 1 am, after I had finally drifted off and stopped thinking about that access door... then I woke up to someone knocking on doors. At first, it sounded like they were going room to room knocking. But then they started BANGING on a door near ours and yelling. This went on for at least ten minutes. The way the sound travels in the echo-y hallway, it still sounded like they were moving to different doors. I finally woke up my husband certain that they would get to our door eventually. Thankfully, they didn't. But still. WORST night of sleep.
Staff was nice though and it was clean-ish
The best area for those who want to be close to all the excitement and fun but also be able to sleep somewhere quiet at night. This place has a gated parking lot for our rental car which saved a lot of worry, and the hotel is right next to the convenience store for a quick bite. It is not far away from Playa Del Carmen, being no more than a 10-minute walk to 5th Ave / ocean where everything is. The area is well-lit and feels extremely safe, and we would love bring our families here next time. Staff was extremely sweet, speaking English and Spanish alike. The person who was in charge of our stay was new yet the most welcoming and most amazing person imaginable.