Hotel Xcaret Mexico - All Parks / All Fun Inclusive

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Where to?

Dates

November 2025

December 2025

Sauna, hot tub, steam room, Turkish bath/hammam, body treatments

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Explore the area

Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710

Place, Xcaret Eco Theme Park
‪16 min walk‬
Place, Xenses Park
‪17 min walk‬
Place, Xplor Theme Park
‪5 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, Oceanfront (Adults)

53 sq m
1 bedroom
Ocean view
Sleeps 3
1 King Bed

Family Suite, Oceanfront

Good

58 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Suite Garden

Excellent

53 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Junior Suite

Exceptional

126 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Suite, Ocean View

Wonderful

56 sq m
1 bedroom
Ocean view
Sleeps 4
2 Queen Beds

Suite River

Excellent

61 sq m
1 bedroom
River view
Sleeps 4
2 Queen Beds

Room, Oceanfront (Swim-up Adults)

Exceptional

58 sq m
Ocean view
Sleeps 3
1 King Bed

Room (Swim Up Garden)

Wonderful

58 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Junior Suite Adults

126 sq m
1 bedroom
Beach view
Sleeps 3
1 King Bed

Suite River Adults

Exceptional

59 sq m
1 bedroom
River view
Sleeps 3
1 King Bed

Suite (River Spa)

Wonderful

59 sq m
1 bedroom
River view
Sleeps 3
1 King Bed

Junior Suite (Spa)

126 sq m
1 bedroom
Sleeps 3
1 King Bed

Suite (Garden Spa)

Wonderful

59 sq m
1 bedroom
Sleeps 3
1 King Bed

Suite with River View

Very good

53 sq m
River view
Sleeps 4

Suite Superior with Garden View

55 sq m
Sleeps 4

Suite with Sea View

53 sq m
Sea view
Sleeps 4

Suite Premium with Sea View

53 sq m
Sea view
Sleeps 3

Suite Deluxe with Sea View

53 sq m
Sea view
Sleeps 4

Suite Superior with Sea View

55 sq m
Sea view
Sleeps 3

Suite Junior

126 sq m
Sleeps 3

Suite Junior with Sea View

126 sq m
Sea view
Sleeps 3

Suite with Garden View

Exceptional

53 sq m
Sleeps 4

Suite (River Jump)

59 sq m
River view
Sleeps 4
2 Queen Beds

Suite (Master)

126 sq m
1 bedroom
Sleeps 4
1 King Bed

Suite Standard with River View

45 sq m
River view
Sleeps 4

Suite Luxury with Garden View

53 sq m
Sleeps 3

Suite Luxury with River View

58 sq m
River view
Sleeps 3

Suite Premium with River View

58 sq m
River view
Sleeps 3

Suite Junior with River View

126 sq m
River view
Sleeps 3

Similar properties

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

4 Nov - 5 Nov

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property with 20 restaurants and 15 outdoor pools

Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Mexico - All Parks / All Fun Inclusive's full-service spa. Then enjoy a meal at one of the property's 20 restaurants.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 1800 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers. Business-friendly amenities include desk chairs, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An outdoor tennis court and complimentary bicycles are featured at the property. 15 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. During your stay, you'll be within walking distance of Xenses Park. Enjoy features like free breakfast, free self-parking and a free round-trip airport shuttle.

Free full breakfast served daily
Free self-parking
Enjoy Mexican cuisine with pool views at CHIBALI, one of the property's 20 restaurants and 14 bars/lounges
Splash around at the waterslide or swim in the indoor and 15 outdoor pools
Treat yourself to body treatments, reflexology or Swedish massages at the spa
Services include supervised childcare, dry cleaning/laundry and a concierge
On-site recreation includes an outdoor tennis court, a 24-hour gym and a steam room
Guests have great things to say about the helpful staff and the clean guestrooms
Steps from Cenote Santa Cruz and 15 minutes on foot from Xenses Park
Free airport shuttle service
Dogs welcome for a fee

Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 15 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 20 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily.

A business centre and meeting rooms are available. An indoor pool, a children's pool, and a 24-hour fitness centre are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

Guests are served a free full breakfast daily from 7:00 AM to noon.

CHIBALI – Overlooking the pool, this family restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. A children's menu is available.

LA CANTINA – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

XIN GAO – This fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.

LA TRAJINERA – This beachfront restaurant specialises in Caribbean cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

MERCADO LA MERCED – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.

24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Snorkelling

Land activities

Children's club

Entertainment

On-site entertainment and activities

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Parking and transport

24-hour free return airport shuttle at scheduled times and on request
Free self parking on site
Limited on-site parking

Food and drink

Free full breakfast available daily 7:00 AM to noon
14 bars/lounges
2 coffee shops/cafes
2 poolside bars
2 swim-up bars
20 restaurants
Couples/private dining
Snack bar/deli

Restaurants on site

CHIBALI
LA CANTINA
LA TRAJINERA
MERCADO LA MERCED
XIN GAO

Things to do

15 outdoor pools
24-hour gym
Arcade/game room
Billiards/pool table
Children's pool
Designer stores
Fishing
Fitness classes
Free bicycle rentals
Full-service spa
Games
Hiking/biking trails
Indoor pool
Kayaking
Outdoor tennis court
Playground
Rowing/canoeing
Sauna
Shopping
Steam room
TV in common areas
Waterslide
Yoga classes

Family friendly

15 outdoor pools
Arcade/game room
Children's pool
Indoor pool
Laundry facilities
Living room
Playground
Separate bedroom
Snack bar/deli
Soundproofed rooms
Stroller
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Meeting rooms

Outdoors

Beach towels
Garden
On a river
On the beach
Outdoor entertainment area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways (102 centimetre high)
Lift (119 centimetre wide door)
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk (119 centimetre high)
Wheelchair-accessible restaurant

10 buildings
7 floors
Ballroom
Banquet hall
Built in 2017
Designated smoking areas (fines apply)

Room amenities

Bedroom

Blackout drapes
Day bed
Down comforter
Egyptian cotton sheets
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress

Bathroom

Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

Flat-screen TV with digital channels

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning
Connecting rooms available
Desk chair
Free daily newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Living room
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: MXN 3000 per pet, per stay
Only dogs are allowed
Weight limit: 22 lb per pet

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: MXN 3000 per pet, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

8.6

Excellent

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

2/10 Terrible

Edgar

4 Aug 2025

Stayed 5 nights in Jul 2025

2/10 Terrible

Maira

4 Aug 2025

Disliked: Staff & service, property conditions & facilities

Stayed 5 nights in Jul 2025

6/10 Okay

ana, Key West

Travelled with family

4 Aug 2025

Liked: Staff & service, amenities, property conditions & facilities

I like the staff they are very nice and very welcoming . What I don’t like is that after 11pm you can’t eat anywhere room service waiting time was over 2 hours. The only restaurant open couldn’t go because I have a 15 years old consider a minor so she could not go in.

Stayed 3 nights in Jul 2025

8/10 Good

Carolina

Travelled with family and small children

4 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great property. Customer service not the greatest

Stayed 4 nights in Jul 2025

2/10 Terrible

joe, brea

Travelled with family, Travelled with family and small children, Travelled with group

2 Aug 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

The checkin staff is terrible, un-prepared and unwilling to accommodate whatsoever. We booked 2 queen beds river suite for our stay. They gave us a king bed and a sofa the first night. The sofa bed coverts basically on the floor and very hard. Our kids are 7 and 9. They had an issue with our kids ages and attempted to charge us an additional “fee” which was totally unacceptable. The kids sofa bed does not come with blankets or pillows like you would find at other fine resorts. We had to call and request these items. When the blankets arrived, they came with a thin blanket and some white sheets. Nothing extra. I should have taken a picture of the bed on the floor. They seem overwhelmed with this new added section of the hotel and totally unprepared. It is a very slow process at checkin. We booked through Expedia. We spent a total of about 6 hours at the front desk (3 hours when we checked in and another 3 hours when we tried to change our room - I am not exaggerating). It was very frustrating and I was trying to keep my cool because I wanted my wife and kids to have a great week we’d are here before school starts. Also, heads up if you looked online like we did and saw all of the wonderful restaurants, the finer dining restaurants need reservations!!! There are absolutely no exceptions or accommodations/waitlist!!!!The staff told us they are booked at least a month in advance. This is our second night here and it does not look like we are even going to be able to eat there.

Stayed 1 night in Aug 2025

10/10 Excellent

Jeysa

1 Aug 2025

Stayed 5 nights in Jul 2025

8/10 Good

Amy

Travelled with family

31 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed on the new side of XCaret Mexico. Overall, it was a great trip. We went with two adults and two teens. Leaving pros and cons for others to help others avoid some of the issues we had: Pros: great staff, clean property, clean rooms, couldn’t hear noise from neighbors, pools weren’t too crowded, good drinks, easy access to parks Cons: 1) despite trying to reach out several times via several different methods, we couldn’t get dinner reservations. All restaurants were fully booked when we got there and no one could get us in anywhere. Seems like they only help those who book through XCaret directly or a travel agent. Super disappointing as we wanted to eat dinner at The Cevas or somewhere other than a buffet 2) we were surprised to learn we were staying in the new phase as that was not communicated to us until we got there. Parts are still under construction 3) no one ever cleaned our room. They’d do the nightly turndown but did not clean or provide new towels and 4) it’s a huge property - only call that out as families with little kids might find it challenging as there is a lot of walking involved

Stayed 3 nights in Jul 2025

10/10 Excellent

Florania Beyza

Travelled with family

30 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good food options, bed super comfy, excellent service, specially roof top bar staff at Cielo? Specially The guy from Chetumal y Rodolfo. However, we didn’t like the pressure to be a hotel member? I’m on vacations, not to do business. And…all our reservations for parks and restaurants were not granted bc we didn’t have a reservation #… even though we had the emails showing our conversations. If they don’t give you one, how are supposed to know ?

Stayed 6 nights in Jul 2025

6/10 Okay

Oscar Lazaro

Travelled with family, Travelled with family and small children, Travelled with group

28 Jul 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

The property itself is beautiful and well-maintained, but the experience was let down by the staff. They were generally unhelpful and seemed uninterested in assisting guests. Making reservations at the on-site restaurants was nearly impossible, and no effort was made to accommodate or offer alternatives. Disappointing service overall. Not coming back.

Stayed 5 nights in Jul 2025

10/10 Excellent

Edward H

28 Jul 2025

Stayed 7 nights in Jul 2025

4/10 Poor

lei

28 Jul 2025

Stayed 3 nights in Jul 2025

10/10 Excellent

Cirilo

Travelled with family

26 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very Nice

Stayed 5 nights in Jul 2025

10/10 Excellent

Shiyang

26 Jul 2025

Liked: Cleanliness

Stayed 6 nights in Apr 2025

10/10 Excellent

Brandon, Benton

Travelled with family

25 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was stunning, beautiful resort with lots of options to keep you busy

Stayed 5 nights in Jul 2025

10/10 Excellent

Armando, Las Vegas

24 Jul 2025

Liked: Cleanliness

Stayed at this property twice and it’s absolutely perfect.

Stayed 1 night in Jun 2024

4/10 Poor

Aurelio

Travelled with family

23 Jul 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The children high chairs were unclean and nonfunctional. They needed to be cleaned and disinfected. There was a plethora of construction debris and high levels of construction noise everyday of our stay.

Stayed 6 nights in Jul 2025

10/10 Excellent

Alfredo Medina

23 Jul 2025

Stayed 3 nights in Jul 2025

4/10 Poor

Jose

22 Jul 2025

Stayed 5 nights in Jul 2025

10/10 Excellent

Leonel

21 Jul 2025

Liked: Cleanliness

Excelente

Stayed 3 nights in May 2025

10/10 Excellent

Giselle

Travelled with family

21 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

transportation to the park is convenient for new hotel expansion it's too far from the original hotel xcaret Mexico.

Stayed 3 nights in Jul 2025

4/10 Poor

jorge e

Travelled with family and small children

21 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

The room have several problems, no phone work, the staff never renew the beer and coffee no matter that i told them several times, we arrive to the room at 4:30 pm and received our bags at 9 pm after several call. They never fixed the phone so to call for room service we need to call from corridor phone about 100' from our room. my room was 4332 in Viento house

Stayed 7 nights in Jul 2025

10/10 Excellent

Charlene Karina

20 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2025

10/10 Excellent

Ariana

20 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

So much to do and try. Great experience.. Food was extremely good..Top shelf alcohol!! Amazing views.

Stayed 5 nights in Jul 2025

2/10 Terrible

Chun

19 Jul 2025

Disliked: Cleanliness

Got sick after coming back with bacteria infections

Stayed 2 nights in Jul 2025

10/10 Excellent

Luis A Maldonado

Travelled with family

19 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lots to do with family or couple. All you can eat and drink. Looking forward to go back

Stayed 3 nights in Jul 2025

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Choose dates to view prices

Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Suite, Oceanfront (Adults)

Suite, Oceanfront (Adults)

View all photos for Family Suite, Oceanfront

Family Suite, Oceanfront

View all photos for Suite Garden

Suite Garden

View all photos for Junior Suite

Junior Suite

View all photos for Suite, Ocean View

Suite, Ocean View

View all photos for Suite River

Suite River

View all photos for Room, Oceanfront (Swim-up Adults)

Room, Oceanfront (Swim-up Adults)

View all photos for Room (Swim Up Garden)

Room (Swim Up Garden)

View all photos for Junior Suite Adults

Junior Suite Adults

View all photos for Suite River Adults

Suite River Adults

View all photos for Suite (River Spa)

Suite (River Spa)

View all photos for Junior Suite (Spa)

Junior Suite (Spa)

View all photos for Suite (Garden Spa)

Suite (Garden Spa)

View all photos for Suite with River View

Suite with River View

View all photos for Suite Superior with Garden View

Suite Superior with Garden View

View all photos for Suite with Sea View

Suite with Sea View

View all photos for Suite Premium with Sea View

Suite Premium with Sea View

View all photos for Suite Deluxe with Sea View

Suite Deluxe with Sea View

View all photos for Suite Superior with Sea View

Suite Superior with Sea View

View all photos for Suite Junior

Suite Junior

View all photos for Suite Junior with Sea View

Suite Junior with Sea View

View all photos for Suite with Garden View

Suite with Garden View

View all photos for Suite (River Jump)

Suite (River Jump)

View all photos for Suite (Master)

Suite (Master)

View all photos for Suite Standard with River View

Suite Standard with River View

View all photos for Suite Luxury with Garden View

Suite Luxury with Garden View

View all photos for Suite Luxury with River View

Suite Luxury with River View

View all photos for Suite Premium with River View

Suite Premium with River View

View all photos for Suite Junior with River View

Suite Junior with River View

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About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

All-inclusive details

Food and beverages

Activities and facilities/equipment

Water activities

Land activities

Entertainment

Awards and affiliations

Property amenities

Parking and transport

Food and drink

Restaurants on site