See all properties

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Choose dates to view prices

Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Suite (River Jump) | View from room
Creator video - submitted by Saifuddin travel shop
20 restaurants; breakfast, lunch, and dinner served
Interior entrance
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Pet-friendly

Explore the area

View in a map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Place, Xenses Park
    ‪17 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪19 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬

Room options

View all photos for Suite, Oceanfront (Adults)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, Oceanfront (Adults)

  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Oceanfront

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Family Suite, Oceanfront

7.6 out of 10
Good
(5 reviews)
  • Ocean view
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Garden

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Garden

8.4 out of 10
Very good
(98 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 126 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, Ocean View

9.2 out of 10
Wonderful
(31 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite River

Suite River | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite River

8.8 out of 10
Excellent
(88 reviews)
  • River view
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Oceanfront (Swim-up Adults)

Room, Oceanfront (Swim-up Adults) | Outdoor pool | Indoor pool, 15 outdoor pools, pool umbrellas, pool loungers

Room, Oceanfront (Swim-up Adults)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Swim Up Garden)

Room (Swim Up Garden) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room (Swim Up Garden)

8.8 out of 10
Excellent
(18 reviews)
  • Garden view
  • 58 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite (Adults)

Junior Suite (Adults) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Junior Suite (Adults)

  • Sea view
  • 126 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (River, Adults)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite (River, Adults)

9.6 out of 10
Exceptional
(7 reviews)
  • River view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (River Spa)

Suite (River Spa) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite (River Spa)

9.0 out of 10
Wonderful
(9 reviews)
  • River view
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Spa)

Junior Suite (Spa) | View from room

Junior Suite (Spa)

  • Garden view
  • 126 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Garden Spa Adults)

Suite (Garden Spa Adults) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite (Garden Spa Adults)

9.4 out of 10
Exceptional
(14 reviews)
  • Garden view
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite with River View

9.4 out of 10
Exceptional
(3 reviews)
  • River view
  • 53 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite with Sea View

  • Sea view
  • 53 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Premium with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Premium with Sea View

  • Sea view
  • 53 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Suite Deluxe with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Deluxe with Sea View

  • Sea view
  • 53 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Superior with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Superior with Sea View

  • Sea view
  • 55 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Suite Junior

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Junior

  • 126 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Suite Junior with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Junior with Sea View

  • Sea view
  • 126 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Suite with Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite with Garden View

9.2 out of 10
Wonderful
(15 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite (River Jump)

Suite (River Jump) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite (River Jump)

  • River view
  • 59 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Master)

Suite (Master) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite (Master)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 126 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Standard with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Standard with River View

  • River view
  • 45 sq m
  • Sleeps 4

View all photos for Suite Luxury with Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Luxury with Garden View

  • Garden view
  • 53 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Suite Luxury with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Luxury with River View

  • River view
  • 58 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Suite Premium with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Premium with River View

  • River view
  • 58 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Suite Junior with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Junior with River View

  • River view
  • 126 sq m
  • Sleeps 3
  • Free Wi-Fi

Similar properties

Exterior
Occidental at Xcaret Destination - All Inclusive
Playa del Carmen
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, 5,361 reviews
The price is CHF 212
includes taxes & fees
24 May - 25 May
Occidental at Xcaret Destination - All Inclusive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Mexico - All Parks / All Fun Inclusive's full-service spa. Then enjoy a meal at one of the property's 20 restaurants.
Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 1800 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers. Business-friendly amenities include desk chairs, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An outdoor tennis court and complimentary bicycles are featured at the property. 15 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. During your stay, you'll be within walking distance of Xenses Park. Enjoy features like free breakfast, free self-parking and a free round-trip airport shuttle.
  • Free full breakfast served daily
  • Free self-parking
  • Enjoy Mexican cuisine with pool views at CHIBALI, one of the property's 20 restaurants and 14 bars/lounges
  • Splash around at the waterslide or swim in the indoor and 15 outdoor pools
  • Treat yourself to body wraps, Swedish massages or body scrubs at the spa
  • Services include supervised childcare, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a 24-hour gym and a steam room
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Cenote Santa Cruz and 15 minutes on foot from Xenses Park
  • Free airport shuttle service
  • Dogs welcome for a fee
Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 15 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 20 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily.

A business centre and meeting rooms are available. An indoor pool, a children's pool, and a 24-hour fitness centre are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

Guests are served a free full breakfast daily from 7:00 AM to noon.
CHIBALI – Overlooking the pool, this family restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. A children's menu is available.
LA CANTINA – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
XIN GAO – This fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
LA TRAJINERA – This beachfront restaurant specialises in Caribbean cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
MERCADO LA MERCED – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Snorkelling

Land activities

Children's club

Entertainment

On-site entertainment and activities

Property amenities

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 14 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 20 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHIBALI
  • LA CANTINA
  • LA TRAJINERA
  • MERCADO LA MERCED
  • XIN GAO

Things to do

  • 15 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 15 outdoor pools
  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a river
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (102 centimetre high)
  • Lift (119 centimetre wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 10 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 3000 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 22 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1018 out of 1516 reviews
Rating 8 - Good. 180 out of 1516 reviews
Rating 6 - Okay. 127 out of 1516 reviews
Rating 4 - Poor. 78 out of 1516 reviews
Rating 2 - Terrible. 113 out of 1516 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Suhrob

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place !!!
Stayed 5 nights in Feb 2026

8/10 Good

Laura

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our 3rd time to Xcaret. Probably our last. Food is fabulous, very clean, tons of parks to visit. Service wasn't as it was previously. Had to call for more water several times. Had to call to refill the fridge & snacks.Ran out of coffee pods for the keurig & called for more, which never arrived. They give out a little tote bag, our room didn't have one. I didn't complain, but for the price of the rooms, would think that the basic services would be taken care of.
Stayed 6 nights in Feb 2026

10/10 Excellent

Elijah Patrick

Stayed 4 nights in Jan 2026

10/10 Excellent

Angelica

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel! We will be returning. The staff was friend and the premises were beyond beautiful. Things that need improvement: Room maintenance - we called two nights in a row to request water and more candy in the snack bar. For me common sense if it’s empty refill it but I guess they only do it upon request. Chocolate ice cream - very delicious but for some reason this flavor is beyond popular and once it’s out it’s out for the entire week. Chibali restaurant is for children, yet they were the least friendly restaurant. It’s like the staff of the day hated to be there. Idk we just didn’t return there through our stay. Other than that everything was excellent.
Stayed 3 nights in Feb 2026

10/10 Excellent

Kelly Irene

Liked: Cleanliness, property conditions & facilities
Awesome!
Stayed 3 nights in Feb 2026

10/10 Excellent

Ivan

Stayed 2 nights in Feb 2026

10/10 Excellent

Mark

Stayed 4 nights in Feb 2026

6/10 Okay

meihua, flushing

Liked: Cleanliness, property conditions & facilities
Service is poor. Food is terrible quality
Stayed 3 nights in Feb 2026

10/10 Excellent

Drew Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place kind staff
Stayed 5 nights in Jan 2026

8/10 Good

Harmeet

Stayed 6 nights in Feb 2026

10/10 Excellent

Jenifer

Liked: Cleanliness, amenities, property conditions & facilities
Best hotel I’ve ever stayed that! The service was amazing and the food and drinks were great! I have nothing negative to say about my experience there
Stayed 5 nights in Jan 2026

10/10 Excellent

Janine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The resort was absolutely wonderful! We were a family of four with 2 kids under 7 years. Our room was clean with a pool and outdoor patio. We enjoyed going to the parks and exploring the property. The food was really good overall and there were plenty of great options. We loved the cave dining and beach front places. There was so much to explore and do just on the property. We had a great time and will go back again.
Stayed 4 nights in Dec 2025

10/10 Excellent

Steven marcus

Liked: Cleanliness, amenities, property conditions & facilities
This was the best holiday ive ever had . The staff was wonderful The room was perfect .
Stayed 14 nights in Jan 2026

10/10 Excellent

Guadalupe

Liked: Cleanliness, property conditions & facilities
Left the customer service
Stayed 5 nights in Nov 2025

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
The best
Stayed 3 nights in Feb 2026

10/10 Excellent

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean staff was amazing and everything was readily available at any time! Food throughout the entire resort was excellent
Stayed 7 nights in Jan 2026

10/10 Excellent

Delorese

Stayed 4 nights in Jan 2026

8/10 Good

Ramandeep, Brampton

Stayed 4 nights in Feb 2026

10/10 Excellent

Noemy Feregrino

Liked: Cleanliness, amenities, property conditions & facilities
Everything was a 1000/10 perfect
Stayed 3 nights in Feb 2026

8/10 Good

Candy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great, clean and neat… however I did not like the fact that the bath tub takes aver 40 minutes to fill up which was disappointing. I also did not like the fact that there is bottled water which is not refilled every day unless you request it and even when I requested it.. took a whole day to get it. The restaurants were great however the need to make reservations ahead of time is kind of a hassle and you cant make it there is a fee you must pay. Otherwise the pools and amenities were great, staff were very nice and helpful. In the other hand the membership sales pitch I was not expecting and took way too long, they were very pushy about us getting it and made it very frustrating when we declined it. The parks on their own were very nice and yet many of the activities were not included in the “all inclusive” package which defeats the whole point of an all inclusive so there is that. The photo package was worth it though to be honest. The transportation was always good and on time. We had a good time overall however the hotel needs some improvements in my opinion.
Stayed 4 nights in Jan 2026

10/10 Excellent

Salma

Stayed 4 nights in Nov 2025

8/10 Good

Andrew

Weirdly the best hotel ever, you do pay the price, swim up was worth it with two young kids However still some mixed reviews
Stayed 15 nights in Jan 2026

10/10 Excellent

Kurt

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, very helpful staff, and transportation to the the parks was convenient and easy to use.
Stayed 6 nights in Jan 2026

8/10 Good

Ariana Joy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I’m sharing this so other families can make informed decisions. I booked two rooms through Expedia: Room 1: Two adults (myself and my 14-year-old daughter) and one child (age 6) Room 2: Two adults and one infant (age 3) At check-in, hotel staff stated multiple times that children under five are free. I asked why, if that is the policy, the three-year-old even had to be listed as a child—especially since Hotel Xcaret’s website does not allow you to enter infants under five separately during booking. Despite acknowledging the infant was free, staff insisted she still “counted” as the only child on the reservation. As a result, I was charged over $2,000 for my 6-year-old son, even though a child was properly listed and my Expedia confirmation PDF shows additional child pricing of about $334, not thousands. I was also told that even if we reassigned the child designation, the charge would still apply. No adjustment or compensation was offered. Additional issues: Over two hours waiting for rooms after check-in time Staff were unfriendly and dismissive when asking for clarification This resort markets itself as family-friendly and luxury, but this experience felt misleading and inflexible, particularly for families with children of different ages. I will be pursuing this with Expedia and submitting documentation. Families should confirm child pricing in writing before arrival.
Stayed 3 nights in Dec 2025

4/10 Poor

Cesar

Liked: Cleanliness, amenities, property conditions & facilities
To much to do, not enough time, last night they didnt leave candes and no TV service, i call to fix and nobody aswered
Stayed 5 nights in Jan 2026