See all properties

Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
Property video
Outdoor pool, open 8:00 AM to 7:00 PM, pool cabanas (surcharge)
Sun deck
52-inch TV with cable channels, ping pong

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Place, Gran Coyote Golf
    ‪7 min drive‬
  • Place, Tres Rios Ecopark
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite Tropical View Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Tropical View Double

8.0 out of 10
Very good
(8 reviews)
  • Garden view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Tropical View King

9.6 out of 10
Exceptional
(15 reviews)
  • Garden view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Tropical View Swim Out King

Premium bedding, down duvets, free minibar, in-room safe

Club Level Junior Suite Tropical View Swim Out King

9.6 out of 10
Exceptional
(10 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Master Suite Ocean Front King

Premium bedding, down duvets, free minibar, in-room safe

Club Level Master Suite Ocean Front King

  • Sea view
  • 96 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Ocean Front Double

View from room

Club Level Junior Suite Ocean Front Double

  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Level Junior Suite Ocean Front King

Premium bedding, down duvets, free minibar, in-room safe

Club Level Junior Suite Ocean Front King

  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Ocean Front Private Pool King

Club Level Junior Suite Ocean Front Private Pool King | Premium bedding, down duvets, free minibar, in-room safe

Club Level Junior Suite Ocean Front Private Pool King

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Pool View Swim Out King

Premium bedding, down duvets, free minibar, in-room safe

Club Level Junior Suite Pool View Swim Out King

8.6 out of 10
Excellent
(8 reviews)
  • Resort view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Ocean View King

9.6 out of 10
Exceptional
(15 reviews)
  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Ocean Front Swim Out King

Club Level Junior Suite Ocean Front Swim Out King | Premium bedding, down duvets, free minibar, in-room safe

Club Level Junior Suite Ocean Front Swim Out King

  • Ocean view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Presidential Suite King

Premium bedding, down duvets, free minibar, in-room safe

Club Level Presidential Suite King

  • Garden view
  • 147 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Free minibar, in-room safe, desk, free WiFi
Ocean Riviera Paradise All Inclusive
  • Pool
  • All-inclusive
  • Spa
  • Kids’ pool
4.2 out of 5, Very good, 2,845 reviews
The price is CHF 299
includes taxes & fees
15 Mar - 16 Mar
Ocean Riviera Paradise All Inclusive

About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Catch some rays at the beach or spend the day relaxing at Hyatt Zilara Riviera Maya Adults Only All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. Televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Hyatt Zilara Riviera Maya Adults Only All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be close to Maroma Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 4 restaurants.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free valet parking and self-parking
  • Enjoy Italian cuisine at Capri Grille, one of the property's 4 restaurants and 4 bars/lounges
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with massages, aromatherapy or body treatments at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, complimentary bicycles and fitness classes
  • Guests have great things to say about the pool and the beach
  • 5.5 mi (8.9 km) from Maroma Beach and 7.1 mi (11.4 km) from Quinta Alegría Shopping Mall
Hyatt Zilara Riviera Maya Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the free beach club on site and cabanas (surcharge) for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hyatt Zilara Riviera Maya Adults Only All Inclusive such as an outdoor pool and complimentary bicycles.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a hot tub, a fitness centre and a garden. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hyatt Zilara Riviera Maya Adults Only All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

Capri Grille – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Tempest – This theme restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
El Comedor – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Lola Restaurant – This theme restaurant specialises in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Language
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Capri Grille
  • El Comedor
  • Lola Restaurant
  • Tempest

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping
  • Table tennis

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,747 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (136 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Colonial architecture
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Renovated entire property - December 2022
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 52-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 653 out of 1026 reviews
Rating 8 - Good. 216 out of 1026 reviews
Rating 6 - Okay. 98 out of 1026 reviews
Rating 4 - Poor. 37 out of 1026 reviews
Rating 2 - Terrible. 22 out of 1026 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeffrey

Stayed 5 nights in Nov 2025

8/10 Good

Mildred

Stayed 5 nights in Nov 2025

10/10 Excellent

wojciech

Stayed 5 nights in Nov 2025

10/10 Excellent

Sylwia

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at the hotel Hyatt Zilara was wonderful. It was very clean and the food was delicious!!! The services was very friendly. We will definitely be back!!!
Delicious food!!!
Stayed 5 nights in Nov 2025

10/10 Excellent

Brenda

Stayed 5 nights in Nov 2025

10/10 Excellent

John, Weslaco

Stayed 4 nights in Nov 2025

8/10 Good

alana

Travelled with partner
Liked: Cleanliness
Friendly staff and great food.
Stayed 10 nights in Nov 2025

10/10 Excellent

LAURA

The staff was fabulous. There were so ma
Stayed 12 nights in Nov 2025

10/10 Excellent

Travis K

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very courteous staff, very clean overall.
Stayed 6 nights in Nov 2025

8/10 Good

Jose Cruz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is an outlet near the pool that is not GFCI. It could be dangerous and needs to be replaced ASAP. Other than that it is very nice. Staff friendly food very good.
Stayed 4 nights in Nov 2025

10/10 Excellent

Mohamed

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing
Stayed 4 nights in Nov 2025

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising. Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.
Stayed 6 nights in Oct 2025

8/10 Good

Marisol, Houston

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was great, clean, staff amazing - only thing is age group is a little on the older side. If you want relaxing trip this is it; if party, then go elsewhere
Stayed 3 nights in Nov 2025

10/10 Excellent

Kaeli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Clean property! Perfect size - not too big/small!
Stayed 5 nights in Oct 2025

8/10 Good

Eda

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff and everything about the whole trip
Stayed 3 nights in Oct 2025

10/10 Excellent

Luis

Stayed 3 nights in Oct 2025

6/10 Okay

Samuel, Needville

Travelled with family
We expected this hotel Zilara to be just as good as the one in Cancun Hotel District, but it fell short. The property is a bit dated. The hot water in our room did not work properly. It was reported twice and when the maintenance person would come they would temporarily fix the issue then go back to cold water. The staff was not as attentive as the hotel Zilara in Cancun are. The shows were very limited and not as enjoyable. The food was not tasty.
Stayed 6 nights in Oct 2025

10/10 Excellent

Michael S

Stayed 5 nights in Oct 2025

10/10 Excellent

HEBA ABDELWAHAB EL, CORONA

Liked: Cleanliness, staff & service, property conditions & facilities
I wanted to give good review,Hyatt Zilara.I am usually disappointed&my expectations are never met,but at Hyatt they exceeded my expectations:)Shout out to my waiter Jorge at Italian restaurant,wonderful service! I think he will be a manger one day :) also chef Hugo some of the best food I have ever had! THANK YOU for making my trip so much better. take your dinners there.Dinner at buffet was boring &unappealing& a lot of pork.needs more variety Thai restaurant ambiance was off,needs improvement in menu too(any Thai restaurant need to have a curry on the menu at least)my meal was flavorless ,some aspects over cooked and didn't taste Thai??) Also breakfast buffet service was wonderful shout out to Norma, and omelette lady Im sorry forgot your name but anyways she was amazing too. I was very happy staying at this hotel so thank you . Beach was very nice despite lots of seaweed, which could be prevented in many different methods if the hotel invested something towards that issue, I also really liked the size of the property not too big to walk miles to get to beach restaurants or cafe or anything . Only suggestions is , while I understand many guests choose to use private cars(very over priced and rip off) they should provide a shuttle service to airport and for outings so guests have a safe (especially for ladies alone or in groups) and affordable option to be encouraged to go out to see the city , and go on trips wherever. Thank you for a wonderful stay Hyatt Zilara!
Stayed 4 nights in Oct 2025

10/10 Excellent

Erick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room patio was nice. Pool was nice. Staff was very helpful
Stayed 3 nights in Oct 2025

10/10 Excellent

Elena

Stayed 3 nights in Oct 2025

10/10 Excellent

Rajeev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Oct 2025

10/10 Excellent

Craig Andrew

Stayed 4 nights in Jul 2025

10/10 Excellent

David Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place to escape our busy life of work and our young children. The adults only and smaller sized resort was the reason we came here. We wanted a quieter resort with still plenty of activities and restaurants. The beach was pristine and the service was incredible. All the restaurants were amazing and I’d recommend “Lola Beach” for a quiet night cap and listening to the waves of the ocean at night. The main hotel buffet is really the only option for a full breakfast other than room service but it has everything you could want. I’d recommend sticking to the other restaurants for your other meals. The drinks were amazing and you never had to go very far to have one on hand. I’d recommend the Mezcalita Tamarindo! The room and service was amazing even though we spent very little time in there. The staff all go out of their way to help you and make your stay unforgettable. They have to do their little sales pitch right off the bat but after that they won’t bother you. Lastly, I’d recommend getting the bracelet with your room key programmed into it. You truly can walk around with nothing in your pockets then. Can’t wait to come back!!
Stayed 4 nights in Feb 2024