2/10 Horrible
Lizette
7 janv. 2019
Les points faibles : Personnel et service
Meh. Not worth it.
Check in was weird. Guy wrote down my credit card number but had no machine to run it thru. Kinda sketchy. Next day, another employee asked for my picture ID again because the guy from the previous day didnât make a copy of it. Sliding door in the living room didnât lock. Safe was too small and wouldnât have been able to fit a laptop if Iâd had one with me. One of the shower knobs shocked you while you were in the shower. Not sure how thatâs possible but it happened. The worst part was upon check out. Staff claimed we had stained one of their sheets and it was going to cost $250 MXN to clean. The supposed stain was actually a soap stain from where the sheets were not rinsed properly but thereâs no arguing with people who are trying to cheat you out of more money. I was also charged about $7 USD more on my credit card than the agreed upon amount when I made the reservation and I know it had nothing to do with the exchange rate. If anything, it shouldâve been less because of the exchange rate. Showers were supplied with salt water. Never had that before but not cool. We had our whole family visiting and the only nice thing about this place was the fact that there were three bedrooms and each had their own bathroom. If you need the extra space, you might be okay with staying here but if not, save your money as it is not worth the cost for a âbeachâ property when you canât even walk to it or see it from the hotel. FYI, address posted on hotels.com is incorrect.
Lizette
Séjour de 6 nuits en décembre 2018