Palmaïa-The House of AïA: All Inclusive Wellness Resort

VIP Access

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Where to?

Dates

March 2026

April 2026

Premium bedding, free minibar, in-room safe, blackout curtains

Body treatments, hydrotherapy, aromatherapy, hot stone massages

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Spa
Parking included
Free Wi-Fi

Explore the area

Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

Place, Playacar Beach
‪1 min walk‬
Place, Piste Cyclable sur Paseo Xaman-Ha
‪18 min walk‬
Place, Playacar Golf Club
‪4 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

King Suite with Bathtub

Exceptional

Garden view
50 sq m
1 bedroom
Sleeps 2
1 King Bed

Queen Suite

Exceptional

Garden view
50 sq m
1 bedroom
Sleeps 3
2 Queen Beds

Family King Suite

Exceptional

Garden view
50 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Large Single Bunk Bed

Family Master Suite

Garden view
66 sq m
2 bedrooms
Sleeps 4
1 King Bed and 1 Single Bunk Bed

King Suite

Exceptional

Garden view
50 sq m
1 bedroom
Sleeps 2
1 King Bed

Quadruple Suite Deluxe

60 sq m
Sleeps 4

Quadruple Suite Master

77 sq m
Sleeps 2

Double Suite Deluxe

60 sq m
Sleeps 2

Double Suite Deluxe

60 sq m
Sleeps 2

Triple Suite Deluxe

60 sq m
Sleeps 3

Family King Suite Ocean View

Sea view
50 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Large Single Bunk Bed

King Suite Ocean View

Exceptional

Sea view
50 sq m
1 bedroom
Sleeps 2
1 King Bed

King Suite with Bathtub Ocean view

Exceptional

Sea view
50 sq m
1 bedroom
Sleeps 2
1 King Bed

Queen Suite Ocean View

Exceptional

Sea view
50 sq m
1 bedroom
Sleeps 3
2 Queen Beds

Family Master Suite Ocean View

Exceptional

Sea view
66 sq m
2 bedrooms
Sleeps 4
1 King Bed and 1 Single Bunk Bed

Double Suite Deluxe with Ocean View

60 sq m
Sleeps 2

Quadruple Suite Deluxe with Ocean View

60 sq m
Sleeps 4

Bathroom | Designer toiletries, hair dryer, bathrobes, slippers

Double Suite Deluxe with Ocean View

60 sq m
Sleeps 2

Triple Suite Deluxe with Ocean View

60 sq m
Sleeps 3

Quadruple Suite Master with Ocean View

77 sq m
Sleeps 2

Similar properties

Pool
All-inclusive
Spa
Free Wi-Fi

includes taxes & fees

12 Apr - 13 Apr

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Pool
Hot tub
All-inclusive
Spa

includes taxes & fees

4 Apr - 5 Apr

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Catch some rays at the beach or spend the day relaxing at Palmaïa-The House of AïA: All Inclusive Wellness Resort's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.

Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A health club and complimentary bicycles are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Our customers tell us that they can't get enough of the helpful staff at Palmaïa-The House of AïA: All Inclusive Wellness Resort. During your stay, you're just a quick walk from Playacar Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 6 outdoor pools.

Free WiFi
Free self-parking
Enjoy Mediterranean cuisine with ocean views at MAR DE OLIVO, one of the property's 4 restaurants and 3 bars/lounges
Take a swim in the 6 outdoor pools
Treat yourself to facials, body treatments or massages at the spa
Services include a children's club, dry cleaning/laundry and a concierge
On-site recreation includes a gym, complimentary bicycles and yoga classes
Guests have great things to say about the helpful staff and the overall condition of the property
Just a 3-minute drive from Piste Cyclable sur Paseo Xaman-Ha and 7 minutes from Xaman Ha Aviary

Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. At Palmaïa-The House of AïA: All Inclusive Wellness Resort, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen property is smoke free.

MAR DE OLIVO – Overlooking the ocean, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner.

LEK – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Open daily.

UME – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Open daily.

SU CASA – This beachfront restaurant specialises in vegan cuisine and serves breakfast, brunch and dinner. Open daily.

Eolo Beach Club – This bar is located on the beach. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities

On-site live performances

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Limited on-site self parking

Food and drink

2 swim-up bars
3 bars/lounges
4 restaurants
A beach bar
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Eolo Beach Club
LEK
MAR DE OLIVO
SU CASA
UME

Things to do

24-hour gym
6 outdoor pools
Beach yoga
Children's pool
Designer stores
Free beach club
Free bicycle rentals
Free children's club
Full-service spa
Paddleboard

Family friendly

6 outdoor pools
Art supplies
Baby bath
Children's pool
Free children's club
In-room babysitting
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Hair salon
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Smooth flooring in room
Wheelchair accessible (may have limitations)

4 floors
7 buildings
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Built in 2019
Locally-owned and organised tours and activities
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

50-inch smart TV with digital channels

Food and drink

24-hour room service
Electric kettle
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free international calls
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Children under 10 years old are not permitted.

This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve high chair

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

Children under 10 years old are not permitted.

Property Registration Number 0123008e230fa

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10 Excellent

Mark

Travelled with group

10 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything about this place is first class and designed to promote a healthy and restorative stay. Too many superlatives to list, but the quality of the food, service, room and wellness activities stand out.

Stayed 5 nights in Dec 2025

10/10 Excellent

Ivan

7 Dec 2025

Stayed 6 nights in Dec 2025

10/10 Excellent

Alicia

Travelled with partner

7 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

This was the best resort I've ever stayed at for so many reasons. Forget your worries, disconnect, and enjoy everything palmaia has to offer. If you value quality good rather than quantity, healthy food over heavy, whole foods over processed, this place is for you! The rooms are all ocean view and the whole resort is walkable. I had such memorable classes here and the personal concierge services was a nice touch and way for us to feel connected all through the week. Already planning my next visit!! Shoutout to my nomadic guide Oscar for everything he did to make our stay even better

Stayed 7 nights in Nov 2025

10/10 Excellent

Joseph Thomas Grappone

Travelled with partner

7 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The Resort was beautiful. Staff was friendly and service was excellent. Food was amazing, did not have a bad meal. Overall excellent experience, we will be returning

Stayed 5 nights in Dec 2025

10/10 Excellent

Wandy

Travelled with family, Travelled with family and small children

2 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

We had an absolutely amazing 5-day adventure! Despite checking in late due to Canada’s weather, everything went smoothly and felt incredibly welcoming. The service was nothing short of five-star! Rafael, our friendly driver, greeted us at the airport with warmth, shared helpful tips, and was always quick to respond—be sure to ask for him! Throughout our stay, the staff at SuCasa were exceptional, especially Luis, who was simply fantastic. He took wonderful care of our family and knew exactly what we enjoyed. We truly loved our meals at SuCasa, soaking up the warm hospitality that made our holiday unforgettable. Our energetic guides, Oscar and Kassandra, were invaluable, helping us with all the info we needed and swiftly accommodating our requests. As a family of plant-based eaters, we had an incredible time. We didn’t have to worry about food, and the mocktails were absolutely delicious. My kids enjoyed every bite too! I arranged spa treatments for my parents, and they loved it so much they booked a second session the very next day! Don’t miss out on the Samunprai Herbal Ritual—my parents raved about it, and it’s a must-try experience.

Stayed 4 nights in Nov 2025

10/10 Excellent

Eric

30 Nov 2025

Stayed 4 nights in Nov 2025

10/10 Excellent

Christina

30 Nov 2025

Stayed 7 nights in Nov 2025

10/10 Excellent

Brian

Travelled with partner

29 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

This place is truly magical and words can’t express how perfect this place is.. if your looking for a healthy experience for your mind, body and soul this place delivers..

Stayed 4 nights in Nov 2025

10/10 Excellent

Neta

17 Nov 2025

Stayed 1 night in Nov 2025

8/10 Good

Perry, sharon

16 Nov 2025

Stayed 3 nights in Nov 2025

10/10 Excellent

Joerg, Ashburn

11 Nov 2025

Stayed 11 nights in Oct 2025

10/10 Excellent

Marie

11 Nov 2025

Liked: Cleanliness, property conditions & facilities

This place was a dream. Beautiful location, incredibly friendly staff, delicious food. Rooms were lovely and clean. Multiple pools, wonderful activities. Can’t wait to go back!

Stayed 5 nights in Nov 2025

10/10 Excellent

Marco Antonio, Houston

Travelled with partner

11 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is our 2nd time visiting Palmaia and it was just as magical as the first visit 3 years ago. Everything about our stay was amazing. The rituals that we attended were Yoga, Cacao ceremony, Fermentation class (bread making), and watercolor painting. We highly recommend these activities. Shout out to Mauricio! He has a lot of knowledge regarding fermentation and cooking. We also booked a spa service at Atlantis and it was relaxing and rejuvinating. We were surpised by monkeys outside of the spa waiting area, which added a wonderful surpise to the peacefulness of the space. Every meal was delcious and was matched by top notch service. Special shout out to our waiters Luis and Alejandro. Ismael at Eolo was also great! We loved hanging out at the bar in the evening next to the fire and listening to music. The entire crew including our nomad guides (Karen and Andres) were extremely gracious, kind, and accomodating. Thank you for taking great care of us! We loved every minute of our visit.

Stayed 4 nights in Nov 2025

10/10 Excellent

Jan

29 Oct 2025

Stayed 3 nights in Oct 2025

10/10 Excellent

Ifeanyi

26 Oct 2025

Stayed 3 nights in Oct 2025

10/10 Excellent

Erin

Travelled with partner

24 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Outstanding service and food

Stayed 7 nights in Oct 2025

10/10 Excellent

Amit

19 Oct 2025

Stayed 4 nights in Oct 2025

10/10 Excellent

Natalia V, Houston

Travelled with family

18 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s a stunning resort - we keep coming back … it’s our 5th time here!!!

Stayed 5 nights in Oct 2025

10/10 Excellent

Sandy

14 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous all inclusive resort with delicious, healthy, vegan food. Excellent service and friendly staff. Beautiful location and amenities. Interesting classes.

Stayed 1 night in Oct 2025

10/10 Excellent

Casey, Long Beach

Travelled with family

7 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing place to stay. Clean, friendly staff, the best food- I can’t say enough good things about this place!

Stayed 4 nights in Oct 2025

10/10 Excellent

Linda

Travelled with partner

5 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The most magical and peaceful all inclusive resort I have ever visited. Highly recommend and cannot wait to return…many times.

Stayed 7 nights in Sep 2025

10/10 Excellent

Anuj

Travelled with family

5 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent overall

Stayed 2 nights in Oct 2025

10/10 Excellent

Nika

5 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was wonderful. Looking forward to coming back again.

Stayed 5 nights in Sep 2025

10/10 Excellent

Anita, Malvern

1 Oct 2025

Stayed 4 nights in Sep 2025

6/10 Okay

Regina, West Lake Village

30 Sept 2025

Liked: Cleanliness, staff & service

Disliked: Amenities

Very disappointing. I guess September is the OFF season for them. So many amenities, services, ceremonies, and pools were unavailable for this supposed 5 star hotel. 1.Entires wings of the resort are not in use yet they put my in the OCEAN FRONT ROOM that overlooked the roof of the bar. They did accommodate me gave me the ocean front room. 2. While still there I post

Stayed 6 nights in Sep 2025

Palmaïa-The House of AïA: All Inclusive Wellness Resort

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Explore the area

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King Suite with Bathtub Ocean view

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Family Master Suite Ocean View

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Quadruple Suite Master with Ocean View

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About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Land activities

Lessons/classes/games

Entertainment

Awards and affiliations

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in