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Residence Inn by Marriott Playa del Carmen

3.5 star property
VIP Access

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Photo gallery for Residence Inn by Marriott Playa del Carmen

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Property video
Studio, 1 King Bed with Sofa bed, Non Smoking, Garden View (Balcony) | In-room safe, laptop workspace, blackout curtains, soundproofing
In-room safe, laptop workspace, blackout curtains, soundproofing
Rooftop terrace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
  • 24/7 front desk
  • Bar
  • Gym
  • Pool

Explore the area

View in a map
Retorno 50 Avenida Sur, Carretera 307, Cancun Tulum Chetumal Cancun, Playa del Carmen, QROO, 77717
  • Playacar Golf Club
    ‪16 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min drive‬
  • Xcaret Eco Theme Park
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Studio, 1 King Bed, Non Smoking

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(35 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, Golf View (Balcony)

Suite, 2 Bedrooms, Non Smoking, Golf View (Balcony) | Living area | 55-inch flat-screen TV with cable channels, TV

Suite, 2 Bedrooms, Non Smoking, Golf View (Balcony)

9.0 out of 10
Wonderful
(17 reviews)
  • 66 sq m
  • 2 bedrooms
  • Golf view
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 2 Queen Beds, Non Smoking, Garden View (Balcony)

Studio, 2 Queen Beds, Non Smoking, Garden View (Balcony) | In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 2 Queen Beds, Non Smoking, Garden View (Balcony)

9.4 out of 10
Exceptional
(20 reviews)
  • 51 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Garden View (Balcony)

Studio, 1 King Bed with Sofa bed, Non Smoking, Garden View (Balcony) | In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed with Sofa bed, Non Smoking, Garden View (Balcony)

8.8 out of 10
Excellent
(16 reviews)
  • 41 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Non Smoking

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(56 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

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4.0 out of 5, Very good, 1,001 reviews
The price is CHF 66
includes taxes & fees
1 Sept - 2 Sept
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About this property

Residence Inn by Marriott Playa del Carmen

Suburban hotel with free breakfast and free airport shuttle
This smoke-free hotel features an outdoor pool, a 24-hour fitness centre and a poolside bar. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Additionally, a rooftop terrace, a 24-hour business centre and a conference centre are on-site. Housekeeping is available on request.
Residence Inn by Marriott Playa del Carmen offers 149 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas and includes dining tables. 55-inch flat-screen televisions come with cable channels. Accommodation at this 3.5-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
The free breakfast at Residence Inn by Marriott Playa del Carmen gets good marks from our customers. During your stay, you'll be within walking distance of Centro Maya Shopping Center. You'll find features such as free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the pool bar
  • Take a swim in the outdoor pool
  • Services include free food shopping service, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness, overall comfort and spaciousness
  • 10 minutes by foot from Centro Maya Shopping Center and a 5-minute drive from Quinta Avenida
  • Free airport shuttle service
  • Cats and dogs welcome for a fee
Residence Inn by Marriott Playa del Carmen offers its guests an outdoor pool and a 24-hour fitness centre. You can enjoy a drink at the pool bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Residence Inn by Marriott Playa del Carmen. A roundtrip airport shuttle is free (available on request). Self parking is free.

This 3.5-star Playa del Carmen hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 7:00 AM to 10:00 PM on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A poolside bar

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Golf clubhouse
  • Outdoor pool
  • TV in common areas

Family friendly

  • Dining table
  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (61 centimetre high)
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (61 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (124 centimetre wide door)
  • Phone accessibility kit
  • Pool access ramp on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Residence Inn by Marriott Playa del Carmen offers transfers from the airport. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

By Marriott Carmen Carmen
Residence INN Playa DEL Carmen
Residence Inn by Marriott Playa del Carmen Hotel
Residence Inn by Marriott Playa del Carmen Playa del Carmen

Residence Inn by Marriott Playa del Carmen Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 746 out of 1012 reviews
Rating 8 - Good. 168 out of 1012 reviews
Rating 6 - Okay. 45 out of 1012 reviews
Rating 4 - Poor. 22 out of 1012 reviews
Rating 2 - Terrible. 31 out of 1012 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was similar to a studio apt. Very large for a hotel. Quiet neighborhood. Only thing we didn't like was the entrance to the hotel from the street. Last minute sign on a busy street which made you miss it and have to drive a couple of miles to try again
Stayed 7 nights in Feb 2025

10/10 Excellent

Ivan

Liked: Cleanliness, amenities, property conditions & facilities
It was a great stayed here
Stayed 1 night in May 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2025

10/10 Excellent

Inesa

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Staff was very friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

Oscar, Atizapan de Zaragoza

Stayed 5 nights in Apr 2025

2/10 Terrible

Jaspal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Victor M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Areli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely come back.
Stayed 2 nights in May 2025

10/10 Excellent

Elias

Stayed 5 nights in Apr 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the property! We were a bit worried due to the location being a bit far from downtown except there was an excellentwell lit path right from the hotel to the strip. It was an easy 20-30 minute walk or a faster bike ride. We rented bikes and took them everywhere hotel had a bike rack in parking however it could use a bit of an upgrade as was falling apart. Room was great as well as the rooftop being the major highlight. Would be amazing if the rooftop bar was open but could bring own food/drinks up instead. 10/10 recommend if you are looking for a great non all inclusive stay in Playa!
Stayed 7 nights in Dec 2024

4/10 Poor

Sergio

Business traveller
Disliked: Property conditions & facilities
The ac ☕️☕️
Stayed 1 night in Apr 2025

8/10 Good

Hui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the drain in our room did not work properly laundry only has one washer and one dryer the property is quite new and in good condition
Stayed 1 night in Apr 2025

10/10 Excellent

Karla

Stayed 1 night in Apr 2025

10/10 Excellent

José

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Breakfast options change daily. Just a few minutes' drive from Xcaret Park, Cirque du Soleil, and more.
Stayed 5 nights in Apr 2025

10/10 Excellent

Harvey

Stayed 1 night in Apr 2025

10/10 Excellent

Jose Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only issue is the breakfast, could be better!
Stayed 4 nights in Apr 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

8/10 Good

Timothy, Scottsdale

Stayed 3 nights in Apr 2025

8/10 Good

Gustavo

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Mal seguimiento de recepción

Me dijeron que me darian una botella de tinto de bienvenida por ser cliente silver, nunca me la dieron llame varias veces a recepción y nunca me dieron seguimiento. El baño tenia pocas toallas y el bote acondicionador no tenia producto
Stayed 1 night in Apr 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Jose Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelent Opition

Very confortable, with room space and well located to go to different directions.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tarek

Stayed 3 nights in Apr 2025

8/10 Good

Patricia Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The allow pets
Stayed 1 night in Apr 2025

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe clean parking available good breakfast Over all great service
Stayed 12 nights in Apr 2025

10/10 Excellent

JI YE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It takes 450 pesos round trip taxi ride to Playa del Carmen when it is only 8min drive away.. There is a big supermarket across the street tho. But other than that, nothing else. Swimming pool is shallow.
Stayed 3 nights in Apr 2025