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Sandos Playacar All Inclusive

4.0 star property

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Photo gallery for Sandos Playacar All Inclusive

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Property video
A modern living room with a sofa, coffee table, and chairs, overlooking a turquoise ocean and a clear sky.
Family dining
A beach with clear turquoise water, white sand, and palm trees.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
  • Parking included

Explore the area

View in a map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Beach
    ‪3 min walk‬
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪9 min walk‬
  • Place, Playacar Golf Club
    ‪5 min drive‬

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room | 42-inch flat-screen TV with satellite channels

Jr Suite Hacienda

7.6 out of 10
Good
(4 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite | Free minibar, in-room safe, desk, laptop workspace

Riviera Family King Junior Suite

8.0 out of 10
Very good
(61 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed
  • Free Wi-Fi

View all photos for Riviera Family Queen Junior

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior

8.2 out of 10
Very good
(102 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

7.8 out of 10
Good
(9 reviews)
  • Garden view
  • 73 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only | Free minibar, in-room safe, desk, laptop workspace

Select Ocean Front Adults only

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

7.2 out of 10
Good
(42 reviews)
  • Garden view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Platinum King Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Platinum King Junior Suite

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Platinum King Junior Suite Ocean Front

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Platinum King Master Suite

Platinum King Master Suite | Bathroom | Free toiletries, hair dryer, bathrobes, towels

Platinum King Master Suite

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front | Bathroom | Free toiletries, hair dryer, bathrobes, towels

Platinum King Master Suite Ocean Front

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

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About this property

Sandos Playacar All Inclusive

Catch some rays at the beach or spend the day relaxing at Sandos Playacar All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Sandos Playacar All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Playacar Beach. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 9 restaurants, a coffee shop, 2 swim-up bars and 3 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 8 outdoor pools
  • Indulge with deep-tissue massages, body wraps or hydrotherapy at Spa Sandos
  • Services include babysitting, a children's club and a concierge
  • On-site recreation includes tennis courts, a gym and a steam room
  • Guests have great things to say about the family-friendly amenities and the clean guestrooms
  • Just a 5-minute drive from Playacar Golf Club and 6 minutes from Xaman Ha Aviary
  • Airport shuttle service available for a fee
Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Sandos Playacar All Inclusive, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Sandos Playacar All Inclusive has 9 restaurants on site.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorised watercraft
  • Pickleball
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Tennis
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Playacar All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sandos Playacar All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Sandos Playacar All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 532 out of 1312 reviews
Rating 8 - Good. 319 out of 1312 reviews
Rating 6 - Okay. 212 out of 1312 reviews
Rating 4 - Poor. 128 out of 1312 reviews
Rating 2 - Terrible. 121 out of 1312 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Zoë

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family oriented, we had a wonderful stay.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort around
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Justin

Really excellent resort overall.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Micah B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay definitely going back!
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

LaVaun

Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff, clean rooms, beautiful pools.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations! So accommodating and everything was perfect! Food was delicious!
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and rooms were clean and great. Loved the rooms with the bunk beds!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Wendy Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was perfect for families with children, lots to do to keep everyone busy. all of the animals that are onsite were all very friendly and we loved the monkeys.
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Kierra Amber

Liked: Cleanliness
Everything was great!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Marie-Eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. We really enjoyed the big shady area (palm trees)at the beach. The buffet is huge and the food is really good. The “coffee shop” has good iced coffees. The Italian and the Indian restaurants are delicious!! We loved that the resort was covered with beautiful trees and bushes. Great resort!!!!!
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great family vacation at Sandos Playacar. We stayed in the Platinum Tower in a beautiful room. The beach is be
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Jennifer Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this resort. Beautiful property with great food. Large beach and always chairs available in the shade. Big beautiful rooms. No complaints.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great selection for family trip with 10 yr old! Lots of pools and the food was delicious. The staff was wonderful and booking through Expedia gave us our own personal guest experience—Melisa, Zyanya, Mar and Majo! They were exceptional
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Jamie

Liked: Cleanliness, amenities, property conditions & facilities
Loved the amenities- pools, bars, waterparks for the kids, the food was delicious!!! Staff were very friendly as well.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience at this hotel. The overall stay was very enjoyable, and I would rate it highly for cleanliness, comfort, and service. Zyanya and Maria were especially welcoming and helpful—they went above and beyond to make sure everything was perfect. Their friendliness really made the stay stand out. I would definitely recommend this hotel and would stay here again.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

MARTHA

Pool good size an clean
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Jamey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was okay! Everything else is great!
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, friendly and helpful, rooms were very clean
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at Sandos Playacar, definitely would come back. Resort was beautiful, beach was great. The girls at the Guest Experience (especially Zyanya) were amazing. They helped us book all dinner reservations while we waited for room to be ready. Also helped us to upgrade our room from a Family Junior Suite to an Adults Only Select room as these were closer to the beach and adult pool. The food was delicious, definitely recommend El Gaucho Steakhouse
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was clean and well provided with lounge chairs and activities for those who want them such as volleyball and water sports. It was a busy March Break week but the beach and the restaurants were not crowded and line-ups for food were short. The buffet was really great for breakfast and lunch.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Nosrat

The resort was great. We were part of a large party g
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful. From the food to the bars , pools , and the whole resort. No complaints at all :)
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

UMUT

Liked: Cleanliness, amenities, property conditions & facilities
Beach, food and everything was great
Stayed 7 nights in Nov 2025
Verified

8/10 Good

Kyle L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was clean and the pools were nice. However, we learned there are tiers to what is accessible. They have a few higher tier areas that weren’t available to us. The restaurants had a good variety of foods. The El Gaucho steak house was amazing.
Stayed 7 nights in Mar 2026
Verified

6/10 Okay

Juan

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property is old and inside the rooms is not well care switches wifi shower are in rough shape, activities need to be more focused on the mexican traditions more cultural music Corridos mariachis and all that type of shows to entertain the guest. Staff is very attentive and cooperative
Stayed 4 nights in Apr 2026