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Sofía by Bunik

Property class: 2.5

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Rooftop terrace
Deluxe Loft | Hypo-allergenic bedding, in-room safe, blackout curtains, free WiFi
Reception
Lounge
Deluxe Loft | Private kitchen | Full-sized fridge, microwave, blender, cookware/dishes/utensils

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle 24 Nte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪11 min walk‬
  • Place, Mamitas Beach
    ‪12 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Deluxe Loft

Deluxe Loft | Hypo-allergenic bedding, in-room safe, blackout curtains, free WiFi

Deluxe Loft

8.8 out of 10
Excellent
(119 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Loft

Superior Loft | Hypo-allergenic bedding, in-room safe, blackout curtains, free WiFi

Superior Loft

7.8 out of 10
Good
(36 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Loft

Premium Loft | Hypo-allergenic bedding, in-room safe, blackout curtains, free WiFi

Premium Loft

8.4 out of 10
Very good
(18 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Double Sofa Bed and 1 Single Sofa Bed

View all photos for Traditional Studio

Traditional Studio | Hypo-allergenic bedding, in-room safe, blackout curtains, free WiFi

Traditional Studio

7.0 out of 10
Good
(12 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Sofía by Bunik

This smoke-free hotel features 2 outdoor pools, spa services and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk and multilingual staff assistance are on-site.
Sofía by Bunik offers 45 air-conditioned accommodations with a safe and free toiletries. Kitchenettes offer full-sized fridge/freezers, microwaves and kitchenware and utensils. Bathrooms include a shower.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. LED televisions are featured in guestrooms. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the pool at Sofía by Bunik. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, 2 outdoor pools and concierge services are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Take a swim in the 2 outdoor pools
  • Amenities include multilingual staff, a lift and a terrace
  • Guests have great things to say about the clean guestrooms and the location
  • Within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida
Sofía by Bunik offers its guests 2 outdoor swimming pools. Public spaces have free WiFi. Spa services, a terrace, and multilingual staff are also featured at Sofía by Bunik.

This Playa del Carmen hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • 2 outdoor pools
  • Billiards/pool table

Family friendly

  • 2 outdoor pools
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Beach towels
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave

More

  • Air conditioning
  • Ceiling fan
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Sofía by BUnik Hotel
Sofía by BUnik Playa del Carmen
Sofía by BUnik Hotel Playa del Carmen

Sofía by Bunik Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1224 out of 1924 reviews
Rating 8 - Good. 372 out of 1924 reviews
Rating 6 - Okay. 168 out of 1924 reviews
Rating 4 - Poor. 63 out of 1924 reviews
Rating 2 - Terrible. 97 out of 1924 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, front desk staff very friendly, lovely pool area..great stay!
Stayed 4 nights in Jan 2026

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff was courteous, rooms needed more dresser space. Clean hotel. It was a full eight blocks to the beach. Very nice stay.
Stayed 6 nights in Jan 2026

8/10 Good

Shamia

Travelled with family
Liked: Amenities, property conditions & facilities
Area, room amenities
Stayed 4 nights in Jan 2026

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay, would highly recommend! The only negative was that we had some tiny ants in our room, but everything else was wonderful. The rooftop pool was a big highlight. We also really liked the neighbourhood, it’s close enough to easily access the main strip and beaches, but it’s quiet and has lots of great spots to eat nearby.
Stayed 8 nights in Dec 2025

6/10 Okay

Josh

Travelled with family and small children
Disliked: Staff & service
Someone else had a room key that unlocked my door. The people at the front desk don’t know what they’re doing.
Stayed 3 nights in Jan 2026

6/10 Okay

Marvin

Liked: Cleanliness, amenities
The property is very nice, but at night there was a drunk man causing a disturbance in the hallway and there was no one to help you.
Stayed 1 night in Jan 2026

10/10 Excellent

Chantal

Stayed 6 nights in Dec 2025

10/10 Excellent

Rafael

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen servicio, limpio y con lugares cerca para comprar.
Stayed 1 night in Jan 2026

10/10 Excellent

Reyna

Stayed 2 nights in Dec 2025

10/10 Excellent

Ayan, San Jose

Stayed 7 nights in Dec 2025

10/10 Excellent

Genesis

Stayed 2 nights in Dec 2025

10/10 Excellent

Alexander

Stayed 6 nights in Dec 2025

2/10 Terrible

Alfonso J

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No towels at room Elevator services 4 days and three nights, not working Four days walking three floors by stairs including moving personal luggage Miserable service
Stayed 4 nights in Nov 2025

6/10 Okay

Fedayi, Wilmington

Travelled with family
Disliked: Cleanliness
The bathroom smelled bad (very humid as if coming from sewage), ventilation was bad and there was mold. We only stayed here for 2 nights and were outside most of the time. The room itself was clean but the bathroom was bad. I would not stay here again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Glen

Stayed 2 nights in Dec 2025

10/10 Excellent

Tyler

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean ,staff was happy and helpful, great pool and also the place is in the perfect location ,not far from 5th ave and far enough away for restaurants and stores to be cheaper.
Stayed 1 night in Dec 2025

10/10 Excellent

Sobhi

Stayed 4 nights in Dec 2025

8/10 Good

barbara

Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our stay!
Stayed 10 nights in Dec 2025

6/10 Okay

Rui

Stayed 5 nights in Dec 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities
Great location. Staff was amazing Norma clean our room in our stay and she was very pleasant. The two girls in the reception were awesome vey helpful. The water in the jacuzzi and the pool was cold so we didn’t enjoy that but the roof top was really nice. Overall I give 5 stars I would definitely stay there again.
Stayed 5 nights in Dec 2025

10/10 Excellent

Benjamin R

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
very nice place to stay
Stayed 1 night in Dec 2025

10/10 Excellent

Tyler

Liked: Cleanliness, amenities, property conditions & facilities
room was very nice and clean ,nice balcony and staff was friendly
Stayed 1 night in Dec 2025

8/10 Good

Jose

Stayed 1 night in Dec 2025

10/10 Excellent

David

Stayed 2 nights in Dec 2025

6/10 Okay

Austin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hot tub was ice cold but everything else was decent
Stayed 3 nights in Dec 2025