See all properties

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Property video
Elite Junior Suite | 1 bedroom, in-room safe, blackout curtains, iron/ironing board
Exterior
1 bedroom, in-room safe, blackout curtains, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

8.0 out of 10
Very good
(1 review)
  • 44.82 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Junior Suite, 2 Queen Beds

8.8 out of 10
Excellent
(116 reviews)
  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Junior Suite, Work & Play

  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Elite Junior Suite

Elite Junior Suite | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Elite Junior Suite

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Luxurious Grand Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 137.37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Junior Suite, City View

  • 44.82 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

  • 137.37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Junior Suite, 1 King Bed

8.2 out of 10
Very good
(20 reviews)
  • 44.82 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Luxurious Master Suite

9.6 out of 10
Exceptional
(12 reviews)
  • 100.2 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

6 restaurants, international cuisine

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Free WiFi
4.3 out of 5, Excellent, (2664)
The price is CHF 187
for 1 room
includes taxes & fees
30 Jul - 31 Jul
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Adults-only hotel with 3 restaurants and 2 hot tubs
3 restaurants, a full-service spa and an indoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, an outdoor pool, 2 bars/lounges and a fitness centre are on-site. Housekeeping is available on request.
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with iPod docking stations and a safe. Rooms open to furnished balconies. This accommodation offers separate sitting areas. 50-inch flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 hot tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Free WiFi in public areas, free valet parking and 3 restaurants are available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free valet parking and self-parking
  • The 3 restaurants, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools or soak in the 2 hot tubs
  • Treat yourself to manicures and pedicures, facials or Swedish massages at Okom
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Steps from Quinta Avenida and 3 minutes on foot from Playa del Carmen Main Beach
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers its guests a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business centre and meeting rooms are available. A fitness centre, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
28 – On-site buffet restaurant.
Asiatico – On-site fine-dining restaurant. Open selected days.
Cachito – On-site fine-dining restaurant. Open selected days.
Lobby bar – On-site bar. Open daily.
Roof 28 – On-site rooftop bar. Open daily.

All-inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible shuttle
  • Front entrance ramp
  • Handrails in stairways
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.03 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 676 out of 1093 reviews
Rating 8 - Good. 232 out of 1093 reviews
Rating 6 - Okay. 88 out of 1093 reviews
Rating 4 - Poor. 49 out of 1093 reviews
Rating 2 - Terrible. 48 out of 1093 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Taiya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We unfortunately had to cancel our original hotel due to no water available - so we were so glad to book with The Reef last minute! The hotel was very bougie! Staff was kind, our room was clean, and had a nice little balcony. Rooftop bar, cold pool and hot tub area was very large and bougie! Evenings were loud and bumpin! But mornings were a great time for us to relax, sunbathe and enjoy reading a book. My only complaint during our stay was that we paid for our breakfast buffet included with our stay, we ate breakfast and was unclear on directions of dining so after we ate, we left a tip and left. But got yelled after to come back by 3 people because we did not pay. It was very embarrassing. But overall, was a very nice place to stay and would definitely recommend!
Stayed 1 night in Apr 2025

10/10 Excellent

Darren James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff,great location!
Stayed 3 nights in Apr 2025

10/10 Excellent

Jaynea Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Rooftop pools, vibe and view were the best!! Very easy, safe, quick, walk to the beach. Walking around the area was safe. 5th Ave on a Saturday night was safe and fun!
Stayed 3 nights in Apr 2025

6/10 Okay

Bradley Alex

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location, great rooms, bright clean, service was kinda slow, incident occurred with the all inclusive package where they demanded we pay for some drinks that were made without telling us beforehand… so watch out!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Esmeralda Yesenia

Travelled with partner
Liked: Amenities, property conditions & facilities
Best hotel every thing was excellent
Stayed 3 nights in Apr 2025

8/10 Good

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was so beautiful and majority of the staff were very kind to my husband and I. The restaurants inside the resort were fantastic and convenient. My only complaint about our room is that it smelled of mildew at all times. We left our balcony doors open everyday because the smell was so strong. Though I don’t mind noise, the noise and club music outside of the hotel never stops since it’s downtown and close to the beach. Music plays until around 4am. I also felt frustrated with the amount of scammers and aggressive pop up shops lined along the street. You’re hassled for business as soon as you step out of resort. Overall, it was a good stay and experience in the hotel.
Stayed 4 nights in Mar 2025

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reef 28 resort is located close to many amenities: the beach, Quinta Avenida, bars and restaurants shops etc. the staff is friendly everybody cares about guest. Great ambiance - The roof top is one of a kind - the food and drinks is all 5 stars quality. A gem in playa and the Mexican Riviera.
Stayed 1 night in Mar 2025

10/10 Excellent

LIUDMYLA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Asmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely going back.
Stayed 4 nights in Mar 2025

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy from adjoining bars on room facing street. Food choices limited
Stayed 7 nights in Mar 2025

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
2nd time there. Beautiful stay even better than our 1st time a year ago. I wouid say the food and service is much better and the roof top pool and bar no longer seem like a dance club which is much more tasteful. Food was outstanding and cocktails and coffee were amazing. Thank you for another great experience
Stayed 5 nights in Mar 2025

10/10 Excellent

Martavius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was nice, accommodating and made sure my partner and I enjoyed our stay.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ashante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities on the property were nice and I enjoyed the local life! I lived how the hotel was walking distance in the midst of everything!
Stayed 3 nights in Mar 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. But the bars below it at night were so loud we couldnt sleep until well past midnight. Enjoyed the all inclusive package and the rooftop pool
Stayed 2 nights in Mar 2025

10/10 Excellent

Chantale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is comviniently located 1 block from 5th avenue and 1 block from the beach. It has the option of being fully all inclusive which was great for the foodies who enjoy eating off resort. We opted for the breakfast to be all inclusive and enjoyed the many restaurant in the area. Quick note the restaurant on callee 38 is where it is at just a quick walk over .
Stayed 7 nights in Mar 2025

8/10 Good

Susan

Liked: Cleanliness
We had a pleasant stay overall, but we encountered several issues with the staff that significantly impacted our experience. There were instances where the information provided was misleading; for example, we were initially told that we could bring food from the dining area to our room. However, when we attempted to do so, we were informed it was against the rules. When we confronted the staff member who had given us that information, she claimed she didn’t understand or speak English, which felt like an evasion of responsibility. Additionally, the food choices were quite limited, and by the third day, we were already growing tired of the options available. To make matters worse, excessive noise outside at night disrupted our ability to relax. Overall, these factors detracted from what could have been a much more enjoyable experience.
Stayed 3 nights in Mar 2025

2/10 Terrible

Mario

Stayed 1 night in Mar 2025

10/10 Excellent

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Recommend to anyone that wants convenience to the beach and 5th Ave. Everything you need is in walking distance. Great food, great people, great time!
Stayed 3 nights in Mar 2025

10/10 Excellent

Vanna

Stayed 4 nights in Mar 2025

8/10 Good

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at Reef 28, an all-inclusive resort that offers a great location and the intimacy of a smaller resort. It's close to the town, beach, and offers access to sister hotels. The highlight was the food, especially for a vegan like me. Brenda, the guest service manager, and the chefs were very accommodating, offering delicious vegan options at every meal. While communication with Brenda before our stay was challenging, once we connected, I was impressed with the service and variety of vegan dishes. However, the rooftop pool area had loud DJ music, making it impossible to relax. The volume was unbearably high, and despite several requests to the staff and manager to lower it, nothing changed. The DJ even responded dismissively, saying, "If they're not happy, they can go somewhere else." While we liked the music itself, it was far too loud for a relaxing environment. We ultimately wore earplugs to tolerate the noise. In conclusion, the resort’s location, food, and service were great, but the loud music and uncooperative DJ impacted our overall experience. If you're seeking a quiet, relaxing stay, this may not be the right choice.
Stayed 5 nights in Mar 2025

10/10 Excellent

Shanice

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about this hotel! Staff amenities location and more. If you are thinking about staying here just do it
Stayed 3 nights in Mar 2025

10/10 Excellent

Maxime

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
5 etoiles
Stayed 6 nights in Mar 2025

10/10 Excellent

Monica D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 3 nights in Mar 2025

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025