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The Reef Coco Beach Resort & Spa- Optional All Inclusive

3.5 star property

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Photo gallery for The Reef Coco Beach Resort & Spa- Optional All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Buffet
In-room safe, blackout curtains, iron/ironing board, bed sheets
Room amenity
On the beach, sun-loungers, beach umbrellas, beach towels

Reviews

7.8 out of 10
Good

Popular amenities

  • All-inclusive
  • Bar

Explore the area

View in a map
Región 6, Calle Flamingo Lt 1 Mz 7, Luis Donaldo Colosio, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Quinta Avenida
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪67 min drive‬

Room options

View all photos for Room Premium with Partial Sea View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Premium with Partial Sea View

  • 27 sq m
  • Sleeps 4

View all photos for Premium Room, Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Premium Room, Garden View

8.0 out of 10
Very good
(9 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Fragata Beach Club Superior Room

Room amenity

Fragata Beach Club Superior Room

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Fragata Beach Club Premium Room

Room amenity

Fragata Beach Club Premium Room

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Superior Room, Garden View

8.2 out of 10
Very good
(129 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Pool View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Superior Room, Pool View

7.6 out of 10
Good
(10 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Partial Ocean View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Premium Room, Partial Ocean View

8.2 out of 10
Very good
(11 reviews)
  • 29 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior with Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Superior with Garden View

  • 27 sq m
  • Sleeps 4

View all photos for Room Superior with Pool View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Superior with Pool View

  • 27 sq m
  • Sleeps 4

View all photos for Room Premium with Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Premium with Garden View

  • 27 sq m
  • Sleeps 4

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About this property

The Reef Coco Beach Resort & Spa- Optional All Inclusive

Beachfront resort with 5 restaurants and marina
Catch some rays at the beach or spend the day relaxing at The Reef Coco Beach Resort & Spa- Optional All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.
The Reef Coco Beach Resort & Spa- Optional All Inclusive offers 196 accommodations with a safe and a hairdryer. Rooms open to furnished balconies. 32-inch LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.
An outdoor tennis court, a marina and complimentary bicycles are featured at the resort. An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
The Reef Coco Beach Resort & Spa- Optional All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Free WiFi in public areas, free self-parking and 5 restaurants are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy Japanese cuisine at Samurai - premium only, one of the property's 5 restaurants and 5 bars/lounges
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with facials, reflexology or body wraps at the spa
  • Services include babysitting, a free children's club and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Just a 4-minute walk from Mamitas Beach and 8 minutes on foot from Playa del Carmen Main Beach
Some rates at The Reef Coco Beach Resort & Spa- Optional All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Reef Coco Beach Resort & Spa- Optional All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

Samurai - premium only – This fine-dining restaurant specialises in Japanese cuisine. Guests can enjoy drinks at the bar. Reservations are required.
Rosinella – This fine-dining restaurant specialises in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Miramar – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Latino – This fine-dining restaurant specialises in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Snack Bar – On-site bar. Open daily.

All-inclusive details

All-inclusive room rates at The Reef Coco Beach Resort & Spa- Optional All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Miramar
  • Rosinella
  • Sabor Latino
  • Samurai - premium only
  • Snack Bar

Things to do

  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8,762 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (109 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef Coco Beach Resort & Spa- Optional All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.77 per accommodation, per night
  • Destination fee: USD 1.24 per accommodation, per night.
  • Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Coco Reef Beach
Coco Reef Beach Resort
Reef Coco Beach
Reef Coco Beach All Inclusive
Reef Coco Beach Playa del Carmen
Reef Coco Beach Resort
Reef Coco Beach Resort All Inclusive
Reef Coco Beach Resort All Inclusive Playa del Carmen
The Reef Coco Beach Resort All Inclusive
Reef Coco Beach All Inclusive Playa del Carmen
Reef Coco Resort Inclusive

The Reef Coco Beach Resort & Spa- Optional All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 445 out of 1019 reviews
Rating 8 - Good. 256 out of 1019 reviews
Rating 6 - Okay. 160 out of 1019 reviews
Rating 4 - Poor. 72 out of 1019 reviews
Rating 2 - Terrible. 86 out of 1019 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

jose

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No return never the pool condition.the.roof no maintanence
Stayed 3 nights in Aug 2025

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very family-oriented. The à la carte dining options, the Mexican restaurant, and the Japanese restaurant were amazing. Miguel Angel at the Mexican restaurant was amazing, and Noe at the sports bar was great.
Stayed 7 nights in Jul 2025

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here!

I had to check out of the hotel early because the bed was rock hard. When I tried getting service at the pool side snack bar it took forever. Within two hours of being there, we wanted to check out. The beach in front of the hotel is a marina...not appealing. There was seaweed everywhere on the beach and it smelled. The hotel receptionist was nice and when I went back up to say i was checking out, she helped me and told me I was going to get a refund for the 7 nights. I had booked 9 nights and there was a penalty for checking out early of one night (which was fine). However, after repeated attempts they have not issued my refund on my credit card!!! i incorrectly booked the room for 2 adults and one child...my child was 10 and forgot to change his age and it said he was 2 yrs old. again fine, i needed to pay $360 cash for 9 nights at $40/nt. When i checked out that same day, they refunded me for 7 nights $280...again, okay. but it's been 4 weeks now and I'm still awaiting for my refund for the 7 nights. Hotels.com has been absolutely terrible in helping me with this issue as well. Ever since Expedia bought them out, the service with hotels.com is almost as terrible and the Reef Coco. hotel manager reading this review, please make this right and honor your word of giving me a refund. Also, I can tell your reviews are bot reviews...stop paying for bots to boost up your review ratings.
Stayed 9 nights in Jul 2025

6/10 Okay

Maria

Disliked: Amenities
I was very unhappy with the room we were staying. There was issues with the sink. We had reported it to the front desk. But it seems like they didn’t care. We were in water in the bathroom for three days. Until finally someone came to the bathroom and take care of it the problem…….than two days before our check out date employees after employees keep asking what time we we’re going to check out. It was annoying because we were just trying to relax!!! Overall I will give you nothing, but complains!!!!
Stayed 6 nights in Jul 2025

10/10 Excellent

Jessica

Stayed 1 night in Jul 2025

8/10 Good

Liliana Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed at the resort for six days. It is very quiet but pleasant. We liked everything it offers. The only bad thing is that we couldn't enjoy the beach which looks very dirty due to the sargassum. It has easy access to Fifth Avenue, very convenient for walking and enjoying. For me, the best thing was the food at the buffet restaurant, it offers a wide variety of food and it was very good. Our host, Grecia, was very friendly at all times, making us feel very comfortable when enjoying our meals. I highly recommend her. I can recommend this resort. If you just want to enjoy the pool, you can go anytime, but if you want to enjoy the beach, it is best to go from March to April, or travel to Cozumel by ferry!
Stayed 5 nights in Jul 2025

6/10 Okay

Ibrahim Alberto

Liked: Property conditions & facilities
Stayed 10 nights in Jul 2025

6/10 Okay

Kelvin Manuel Alvarez

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was ok
Stayed 7 nights in Jun 2025

10/10 Excellent

Julio Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Me encantó!! No es enorme, pero tiene todo lo necesario por el precio. Queda cerquisima de la ciudad y uno puede salir hasta caminando sin problemas La atención fue del 100%! Y la comida estaba bastante rica
Stayed 2 nights in Jun 2025

10/10 Excellent

Rupa

Liked: Property conditions & facilities
Stayed 10 nights in Jul 2025

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so kind and so much fun. We loved going to the beach everyday and the staff is amazing. Enjoyed my stay.
Stayed 7 nights in Jul 2025

6/10 Okay

Katie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very nice and cozy. Although it’s not very large, it felt safe and easy to navigate — which was perfect for both my parents and young kids. Day 1: From transportation to check-in, everything went smoothly. All the staff we encountered were friendly, professional, and welcoming. Day 2: We learned that restaurant reservations are made daily, which meant waking up early just to secure a spot. We got up at 6:30 AM only to find that the Japanese restaurant was already fully booked. Surprisingly, the front desk was able to book us a reservation for the following day, which felt misleading considering we were told reservations are same-day only. Because of this confusion and inconsistency, I deducted one star. Departure Day: Unfortunately, our experience ended on a bad note. Our airport driver was unprofessional — driving unsafely while using his phone, which made us feel very uncomfortable. This kind of behavior is unacceptable, especially when guest safety is at risk. Deducting another star for this. Overall, the resort itself is beautiful and the staff (aside from the driver) were great. Despite the issues, we will definitely come back again — hoping for improvements next time.
Stayed 5 nights in Jul 2025

6/10 Okay

Lee Albert

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was very nice and cozy. Although it’s not very large, it felt safe and easy to navigate — which was perfect for both my parents and young kids. Day 1: From transportation to check-in, everything went smoothly. All the staff we encountered were friendly, professional, and welcoming. Day 2: We learned that restaurant reservations are made daily, which meant waking up early just to secure a spot. We got up at 6:30 AM only to find that the Japanese restaurant was already fully booked. Surprisingly, the front desk was able to book us a reservation for the following day, which felt misleading considering we were told reservations are same-day only. Because of this confusion and inconsistency, I deducted one star. Departure Day: Unfortunately, our experience ended on a bad note. Our airport driver was unprofessional — driving unsafely while using his phone, which made us feel very uncomfortable. This kind of behavior is unacceptable, especially when guest safety is at risk. Deducting another star for this. Overall, the resort itself is beautiful and the staff (aside from the driver) were great. Despite the issues, we will definitely come back again — hoping for improvements next time.
Stayed 5 nights in Jul 2025

10/10 Excellent

Nairy Leveron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely a fun and enjoyable stay!! The staff is amazing. Definitely will return to them. Boris at the pool, the restaurant staff all of them are so sweet, so attentive. The front desk from The moment we got in until the day we left just ready to help and so happy to do it. Sad my trip is done but I know 100% Ill be going back to the reef coco beach
Stayed 7 nights in Jul 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

Mr. Joel

Travelled with family
Liked: Cleanliness, staff & service
It's ok but not really worth the price we paid.
Stayed 3 nights in Jul 2025

6/10 Okay

Angela, na

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed 6 nights all inclusive. Food average, bar staff not too friendly. Beach has seaweed so smells and water brown. Would go somewhere else next time.
Stayed 6 nights in Jun 2025

8/10 Good

Juan

Travelled with family
I like drinks and food.i didn't like all the sargazo around the beach
Stayed 4 nights in Jul 2025

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice. The U-shape around the pool adds a quality of inclusiveness with the others. Unfortunately, noise late at night in one area or another was a problem for us. Music and other noise travels pretty much throughout the property. If you are sensitive to noise, this may not be a place for you. If the staff knows that there are truly quiet corners of the property, then they should make guests aware of that and guide them to those rooms. Even when I asked before making reservations and while staying there, I didn't learn of any quiet rooms. The sargassum this summer is awful - every beach suffers from it. Reef's efforts to keep it under control on their immediate beach and sea area bounded by a sargassum fence helped.
Stayed 4 nights in Jun 2025

8/10 Good

Angelica

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was ok the advertisement over sell it
Stayed 5 nights in May 2025

6/10 Okay

Jacqueline, Jamaica

Travelled with family
Disliked: Staff & service, property conditions & facilities
Staff is very friendly with the exception of one lady who was trying to sell us the package of buying a condo. Told her I wasn’t interested but since I was with my whole family I told her she could directly speak to them instead of trying to speak to me at the same time since I did t want her to waste her time on me. She took it offensively and said I was a “grosera”. The overall place is what you would expect an all inclusive to be. If you’re looking for authentic Mexican food this is not the place to eat at. It is close to 5th Ave where there are other popular places to eat and it’s easily walkable. The beach was filled with Sargassum which kinda of ruined our beach area and the smell was horrible but that’s uncontrollable. Alcoholic Drinks were just all very sweet. Safest thing to get is beer. Don’t think I would be coming back.
Stayed 4 nights in Jun 2025

6/10 Okay

Karina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Jun 2025

4/10 Poor

Alicia

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The buffet food was terrible and the pillows were the most uncomfortable. The towels were rough and unpleasant.
Stayed 4 nights in Jun 2025

4/10 Poor

Nicholas

Disliked: Staff & service, property conditions & facilities, room comfort

Don’t eat here

Very disappointing hotel. They could make it so much nicer for very little effort but a rundown seven hole pup, putt golf course and rough food selection and staff that either can’t get their stories straight or is outright lying to gas. It was very disappointing.
Stayed 3 nights in Jun 2025