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The Royal Haciendas All Inclusive

4.0 star property
VIP Access

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Photo gallery for The Royal Haciendas All Inclusive

Exterior
Balcony view
Aerial view
6 outdoor pools, pool umbrellas, pool loungers
5 restaurants, breakfast, lunch, dinner served; Asian cuisine

Popular amenities

  • Bar

Explore the area

Map
Playa del Carmen, QROO
  • Playa Xcalacoco
    ‪3 min drive‬
  • Playa del Carmen Main Beach
    ‪7 min drive‬
  • Punta Esmeralda Beach
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

9.6 out of 10
Exceptional
(10 reviews)
  • 97 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

1 bedroom, pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

9.4 out of 10
Exceptional
(3 reviews)
  • 134 sq m
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

View all photos for Deluxe Room, 2 Double Beds, Beachfront

1 bedroom, pillow-top beds, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Beachfront

9.0 out of 10
Wonderful
(27 reviews)
  • 37 sq m
  • Beach view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Junior Suite

1 bedroom, pillow-top beds, in-room safe, individually decorated

Deluxe Junior Suite

8.6 out of 10
Excellent
(62 reviews)
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Ocean View

9.8 out of 10
Exceptional
(46 reviews)
  • 97 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Run of the House

1 bedroom, pillow-top beds, in-room safe, individually decorated

Run of the House

9.0 out of 10
Wonderful
(63 reviews)
  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Villa

1 bedroom, pillow-top beds, in-room safe, individually decorated

Deluxe Villa

9.8 out of 10
Exceptional
(23 reviews)
  • 134 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

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4.1 out of 5, Very good, (2310)
The price is CHF 213
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includes taxes & fees
7 Aug - 8 Aug
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About this property

The Royal Haciendas All Inclusive

Family-friendly fun on the beach, with 6 outdoor pools
Catch some rays at the beach or spend the day relaxing at The Royal Haciendas All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

2 outdoor tennis courts, a health club and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.
Our customers tell us that they can't get enough of the pool at The Royal Haciendas All Inclusive. During your stay, you'll be within walking distance of Chun-Zumbul (diving site). Features include free WiFi in public areas and free valet parking, plus 6 outdoor pools.
  • Free WiFi
  • Free valet parking
  • For dining with garden views, stop by Kinokó, one of the property's 5 restaurants and 3 bars/lounges
  • Take a swim in the 6 outdoor pools or soak in the 4 hot tubs
  • Indulge with body treatments, facials or body wraps at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 2 outdoor tennis courts, a gym and a sauna
  • Guests really like the accommodation for the cleanliness and overall comfort
  • 13 minutes by car from Playa del Carmen Main Beach and 13 minutes from Mamitas Beach
The Royal Haciendas All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Royal Haciendas All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Kinokó – Overlooking the garden, this diner only serves dinner. Reservations are required.
Los Murales – Overlooking the garden, this family restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
La Palapa del Sol – This beach family restaurant serves breakfast, lunch and dinner. Open daily.
Sol y Luna Grill – This poolside seafood restaurant only serves lunch. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna – This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Lift

More

  • 18 buildings
  • 4 floors
  • Built in 2006
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Royal Haciendas All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 2.71 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

The Royal Haciendas All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1044 out of 1831 reviews
Rating 8 - Good. 435 out of 1831 reviews
Rating 6 - Okay. 212 out of 1831 reviews
Rating 4 - Poor. 79 out of 1831 reviews
Rating 2 - Terrible. 61 out of 1831 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Lisa Marie

Stayed 7 nights in Apr 2025

10/10 Excellent

Mallory

Stayed 1 night in Apr 2025

8/10 Good

ATHIRAYAN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was great but its in the middle of no where. Not much to do outside of the resort
Stayed 6 nights in Apr 2025

10/10 Excellent

filipy goncalves

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Had a great stay there. Family of 4. Staff was great
Stayed 5 nights in Apr 2025

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great value.
Stayed 7 nights in Apr 2025

10/10 Excellent

Debra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed
Stayed 5 nights in Apr 2025

6/10 Okay

Rossini Adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in this property. The villa room that we have which was upgraded facing the beach on the top floor. The villa was amazing, and the cleaning ladies are the best. The food on the restaurants are also great, both the asian restaurant and steakhouse. There are 3 main things i did not like about this stay. 1. it is an RCI property, so prepare for people encouraging you to sit in for the Time share presentation; which our concierge kept asking for it. Our concierge is good, so i went, but otherwise it would be a waste of time during my vacation. 2. the beach isnt that amazing as its not well kept at this time; they said as the government handles it for now. Although the pool is actually amazing. 3. This one i am pretty upset; is that i called a week before our vacation and asked for reservations, they told me they can do that when I get there in person. When the day came and i asked for reservation, there was none. I booked this hotel specifically because of the restaurants; and now they cant accommodate me on any nights neither the steak house nor the asian place. I had to ask my concierge for favors to get me in. And when we are finally on the restaurant; its not even full. So, its like the reservations has been manipulated. Otherwise, the stay had been great. The staff on every restaurants are remarkable, and the cleaning ladies. they re so good, we kept giving them tips. We still had a great stay!
Stayed 4 nights in Mar 2025

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness
Na
Stayed 6 nights in Apr 2025

6/10 Okay

Evelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Propery was large and had several poor choose from which made it nice and not crowded. There were several choices for food but the best part was the staff, all the staff was always Courteous
Stayed 4 nights in Apr 2025

8/10 Good

Galina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel was nice and clean. The food was delicious. Drinks and service were great. The pools were warm. The one downside for me was the beach. It is very small and rocky in the water. If you are a beach lover this is not the place for you. I did not know that this was a time share place, so there will be people trying to sell you a time share. You can say no to the meeting. I didnt know that there is a daily tax you pay at the end. About 56 pesos a day. The restaurants were great, there are options to pay for premium things but even without these everything was great.
Stayed 7 nights in Apr 2025

8/10 Good

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall experience. Only downside was that it felt like the staff service was extremely reliant on the tipping amount… most employees were on top of things but those few leave a lasting impression.
Stayed 4 nights in Apr 2025

10/10 Excellent

Troy R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beachfront room, and that is the way to go. It was a 10 out of 10 for the whole week the raccoons and birds, awesome and of course I fed them quite a bit to sleep on the beach, but the critters ran me off. I loved my time there and will go back next year. If you’re looking to chill, it is the place.
Stayed 5 nights in Apr 2025

10/10 Excellent

rafael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was amazing; my only complaint is that they don’t have much beachfront area, it’s not safe to swim or go into the ocean because there are so many rocks in the area… but the pools were excellent and they have several of them.
Stayed 5 nights in Apr 2025

8/10 Good

Christian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 8 nights in Apr 2025

10/10 Excellent

Jason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very quiet family friendly property, nice staff.
Stayed 5 nights in Apr 2025

10/10 Excellent

Hilary

Stayed 4 nights in Apr 2025

10/10 Excellent

Hilary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was immaculate. Staff was friendly and helpful

6/10 Okay

Thoai Loan

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Disappointing Experience – Beware of Timeshare Pressure Our stay at the Royal Haciendas All-Inclusive Resort was unfortunately overshadowed by a very pushy and unhelpful concierge. From the moment we checked in, it felt like the main priority wasn't our comfort or experience, but rather getting us to attend a timeshare sales pitch. The concierge repeatedly pressured us to join a “brief informational breakfast,” which we quickly realized was just a ploy to rope us into a lengthy and aggressive timeshare presentation. When we politely declined, the tone shifted—suddenly it felt like we were being ignored or given the bare minimum help. Requests for local recommendations or help with bookings were met with vague answers or rerouted to other staff. It’s a shame, because the property itself is beautiful and had the potential for a relaxing vacation, but the constant pressure and lack of genuine hospitality really soured the experience. We came here to unwind, not to be sold something we didn’t want. I wouldn’t recommend this resort unless you’re ready to deal with high-pressure sales tactics and lackluster service from those who are supposed to help you make the most of your trip. BEWARE OF GUSTAV
Stayed 2 nights in Apr 2025

4/10 Poor

Ramie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The resort is huge and nothing is convenient. I went with my friend and her kids. We could not get rooms close to one another, as management stated that it’s a time share hotel and most rooms are reserved for that reason even though half the resort was empty. We felt uncomfortable as I was asked multiple times by the green polo wearing sales reps where my husband was or if I was single. There was not much options of dining, the breakfast buffet was ok, overall food was mediocre. The rooms were dated, there was a horrible musty, moldy old smell. The bathroom ceiling looked like it had mold, it was black. The vents were blowing a musty smell as well. The cleaning crew only fixed the beds, no mopping of the floors or actually cleaning of the bathroom was done. We could not go in the water at the beach due to the erosion, beach had too much rocks and the sand was dirty. The only good thing was the service by the pool. Our server by the pool was Carlos and he was great, friendly, kind and fast. All the other resort workers (besides the sales reps, green and blue polo wearing reps) were great and friendly.
Stayed 4 nights in Apr 2025

10/10 Excellent

Yoslaine, North lauderdale

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Apr 2025

8/10 Good

Evan Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very family friendly. Beach had sustained the same damage as other resorts in the area, and lots of vegetation washing up. Older resort, but well kept with very large one bedroom (king) rooms. The Murphy beds were great for the kids. Breakfast and dinner was great, but reduced seating for lunch. 4th time in Mexico, and we would come back to the Royal Haciendas.
Stayed 8 nights in Apr 2025

6/10 Okay

James

Stayed 2 nights in Apr 2025

10/10 Excellent

Sheena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a wonderful time! Jose was a great host and Cipriano helped find seats for us each morning. The staff at the main buffet are great with service and the food as good. Thank you!!
Stayed 6 nights in Apr 2025

4/10 Poor

Todd Bryan, Aurora

Travelled with partner
Disliked: Amenities, property conditions & facilities
This place is a Joke, safe your Money.... On the good side, the 2 sit down restaurants and that spa were top shelf. But that is where it ends. 1. There was no beach at all, it was washed away a couple of years ago without replacement and that area smelled like rotten fish. 2. There is no vibe, no music at the pool, no night life... 3. The room had 2 small beds that had to be pushed together with no option to upgrade. 4. There is really only 1 bar with 2 bar tenders in the evening. Long waits for drinks. 5 No drinks before 11:00am.... 6 The bell man would not leave the room until we signed up for the timeshare. 7 The timeshare presentation was very high pressure and at the end they wanted us to slap down $64,000 USD. 8. The timeshare contract is full of vague terms in quotes, of which when I asked what it was referring to, it was noted it was another piece of paper that was "not to worry about". 9 The buffet is small with marginal food that had nats flying all over them. This place is a Joke, safe your Money....
Stayed 6 nights in Apr 2025