I was trying to plan a romantic getaway for my three year anniversary with my wife, and I tried to surprise her A cabin for the night. I reached out to the property manager and tried to check in a little bit earlier, but I never got a response back. So I took my wife out to dinner and the entire time we were at dinner I was calling Vrbo to get a hold of the homeowner because I didn’t get a password or key to the property. After going back-and-forth for about 30 minutes, they decided to call me back in another 30 minutes so by that time dinner was already served and we ate and we were leaving. I got in the car and I called customer service again, because they never called me back, and they told me that they couldn’t get a hold of the property manager that they tried several times. I never got an apology, all they offered was a refund and that I would receive my money back within 7 to 10 business days. At this point, obviously you could expect that I was very angry. This is supposed to be a really romantic night for my wife and I, and it got ruined. We were supposed to check in at 3pm. By now it’s about 7:30pm and still can’t get a hold of the property manager. We finally got a phone call back, around 8. A woman said that she left 2 voicemails, letting us know that she left the key in the door for us. We never received any type of phone call or a voicemail. When we got to the cabin, she wrote our names wrong on the chalkboard, and the cabin was really dirty.