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New Continental Hotel, Sure Hotel Collection by Best Western

3.5 star property

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Photo gallery for New Continental Hotel, Sure Hotel Collection by Best Western

Exterior
Indoor pool
Bar (on property)
Deluxe Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed) | Individually decorated, individually furnished, desk, iron/ironing board
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Parking available

Explore the area

View in a map
Millbay Road, Plymouth, England, PL1 3LD
  • Place, Plymouth Pavilions
    ‪2 min walk‬
  • Place, Theatre Royal, Plymouth
    ‪5 min walk‬
  • Place, Hoe Park
    ‪5 min walk‬

Room options

View all photos for Standard Room, Multiple Beds, Non Smoking, Connecting Rooms

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, Multiple Beds, Non Smoking, Connecting Rooms

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

View all photos for Standard Room, 2 Single Beds, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(9 reviews)
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Multiple Beds, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking

7.4 out of 10
Good
(8 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(30 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking (Converts to 2 Twin Beds)

Individually decorated, individually furnished, desk, iron/ironing board

Superior Room, 1 Queen Bed, Non Smoking (Converts to 2 Twin Beds)

8.8 out of 10
Excellent
(5 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Single Bed, Non Smoking

9.4 out of 10
Exceptional
(9 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room, Multiple Beds, Non Smoking (with Sofabed)

Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking (with Sofabed)

  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

Standard Twin Room

  • Sleeps 2

View all photos for Standard Double Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Double Room

  • Sleeps 2

View all photos for Standard Single Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Single Room

  • Sleeps 1

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking (Small Room)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking (Small Room)

Standard Room, 1 Single Bed, Non Smoking (Small Room) | Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Single Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking (Small Room)

Standard Room, 2 Single Beds, Non Smoking (Small Room) | Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 2 Single Beds, Non Smoking (Small Room)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Family Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Family Room

  • Sleeps 3

View all photos for Family Room

Individually decorated, individually furnished, desk, iron/ironing board

Family Room

  • Sleeps 4

View all photos for Family Room with Sofa Bed

Individually decorated, individually furnished, desk, iron/ironing board

Family Room with Sofa Bed

  • Sleeps 4

Deluxe Room with Whirlpool Bath

  • Sleeps 2

View all photos for Connecting Room

Bathroom | Hair dryer, towels

Connecting Room

  • Sleeps 5

Small Single Room

  • Sleeps 1

View all photos for Small Double Room

Individually decorated, individually furnished, desk, iron/ironing board

Small Double Room

  • Sleeps 2

View all photos for Small Twin Room

Individually decorated, individually furnished, desk, iron/ironing board

Small Twin Room

  • Sleeps 2

Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2

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About this property

New Continental Hotel, Sure Hotel Collection by Best Western

Family-friendly hotel with indoor pool and restaurant
An indoor pool, a restaurant and a fitness centre are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna and self parking.
New Continental Hotel, Sure Hotel Collection by Best Western offers 99 accommodations with a hairdryer and an iron/ironing board. This individually decorated and furnished accommodation includes desks. Flat-screen televisions come with digital channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.
An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us that they can't get enough of the breakfast at New Continental Hotel, Sure Hotel Collection by Best Western. During your stay, you're just a quick walk from Plymouth Pavilions. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy British cuisine while dining at Steve's Brasserie
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Steps from Plymouth Pavilions and 5 minutes on foot from Theatre Royal, Plymouth
New Continental Hotel, Sure Hotel Collection by Best Western offers its guests a kids' pool, an indoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 3025 square feet (281 square metres) and includes conference space. The family-friendly New Continental Hotel, Sure Hotel Collection by Best Western also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Plymouth hotel.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.
Steve's Brasserie – This restaurant specialises in British cuisine and only serves dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 7 per day)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: GBP 15 for adults and GBP 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Steve's Brasserie

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • High chair
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 3,025 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 5 floors
  • Built in 1886
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Dryer
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
This property will place a credit card authorization upon check-in.
Guests paying in cash must provide a valid photo ID at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.00 for adults and from GBP 8 for children
  • Self-parking fee: GBP 7 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests with mobility issues should contact this property in advance.

Property is also known as

New Continental Hotel Plymouth
New Continental Plymouth
New Continental Hotel Torquay
New Continental Torquay
The New Continental Hotel
New Continental Hotel Sure Hotel Collection by Best Western

New Continental Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 484 out of 1000 reviews
Rating 8 - Good. 335 out of 1000 reviews
Rating 6 - Okay. 116 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Keith David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a nice room lots of space
Stayed 1 night in Oct 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great value stay. Friendly staff. A nice traditional feel and an impressive hotel building. Nice pool, steam room and sauna. Clean room, furniture a little dated, but I liked that, gave it a vintage feel.
Stayed 1 night in Oct 2025

8/10 Good

Stephen

Stayed 1 night in Oct 2025

8/10 Good

Graham

Liked: Cleanliness, staff & service
it was fine
Stayed 1 night in Oct 2025

6/10 Okay

Tom

Business traveller
Liked: Cleanliness, staff & service
The room was nice and spacious. The staff were all really friendly. The pool and leisure facilities closed earlier than I would have liked which meant I wasn't able to use them when I arrived.
Stayed 1 night in Oct 2025

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Breakfast was very good and prepared on order. the hotel reception was great and the hotel is clean and nice. unfortunately we had booked a "small room" as we were just staying 1 night. we had no problem with the size of the room and it was very clean. the problem was that room 309 and I can guess all the room on that floor and on that side of the hotel have a sloping roof with low rafters exactly where one has to walk to get into bed. they could pad them as they are really a big hazard and I felt not safe, the risk of banging my head was really considerable. this was not mentioned in the booking system otherwise we would have chosen another type of room.
Stayed 1 night in Oct 2025

4/10 Poor

Lee

Electrics went down around midnight. Sat in reception for 40 mins for them to come back on. £7 parking added onto room doesn’t make it so value for money.
Stayed 1 night in Oct 2025

8/10 Good

simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

geoffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe parking area electric charger excellent only problem non electric cars parking on electric charging zones
Stayed 1 night in Oct 2025

10/10 Excellent

Pete

Stayed 1 night in Sep 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay in a twin room with my sister, friendly staff, nice clean room, lovely breakfast, great leisure facilities and handy for the theatre
Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Stayed 3 nights in Sep 2025

8/10 Good

Polly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area nice.
Stayed 1 night in Sep 2025

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As with other reviews, the staff were very friendly and helpful. The hotel itself is looking a bit tired in places, but was very clean. There's a bit of noise during the day from the road outside, motorbikes with the baffles removed, but the bed was really comfortable, and I slept like a log, and I'm a light sleeper. I only had a simple breakfast, as I'm gluten intolerant, but the staff catered for me excellently. I would happily stay there again
Stayed 1 night in Sep 2025

8/10 Good

Haresh

Stayed 2 nights in Sep 2025

6/10 Okay

Ken

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Ok

It was fine... nothing more, nothing less
Stayed 2 nights in Sep 2025

10/10 Excellent

Justine

Stayed 2 nights in Sep 2025

8/10 Good

Charlotte

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is about 20 minutes walk from the Hoe and 25 Barbican, decent position for town also. Nice spacious room, decent size tv, very comfortable bed and good shower. Good room cleaning every day. No complimentary water, would have been nice. Hotel is quiet inside but a lot of traffic noise from busy road outside. Good swimming pool and sauna. Convenient restaurant attached to hotel, great service both breakfast and in restaurant. I'm gluten free catered for me very well, staff helpful. Only drawback restaurant seemed to only have two gluten free dinners, but food was good. Breakfast very good provided gluten free choices, excellent staff.
Stayed 4 nights in Sep 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with everything around
Stayed 2 nights in Sep 2025

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2025

4/10 Poor

Steven

Travelled with partner
Disliked: Property conditions & facilities
Very dated property
Stayed 2 nights in Aug 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Martin

Stayed 1 night in Aug 2025

10/10 Excellent

Anna

Stayed 2 nights in Aug 2025