We chose this house because it was new, had a spacious kitchen, four bedrooms, and it is close to the water.
I sent a picture of the very stained and worn towels and asked for fresh ones. New washcloths were delivered, which I washed with the also worn and stained bath towels just in case they weren't clean. There was no hand soap in the bathrooms or kitchen, but they delivered some when asked. There are no kitchen towels at all (or hot pads). The pans were in horrible condition (expecting more of a new property). We also fought ants in the kitchen. Every towel hanger and toilet paper holder fell off several times. All of these things could be improved, including cleanliness, if someone was checking on the place more closely because it has so much potential for a large family.