This hotel was a major disappointment from the moment we arrived. Check-in was chaoticâthere was no staff at the front desk, and we had to walk to a bar two buildings away just to find someone to register us. Upon finally receiving our room key, we discovered the room had not been cleaned. We were told it would be another two hours if we wanted it cleaned before check-in. The staff throughout this process was unhelpful and impolite.
The property appears to be severely understaffed, with the same few employees managing multiple motels and bars. The room itself was in poor condition: an outdated 32-inch TV from 2006 with no internet connectivity or streaming options; no air conditioning, ceiling fan, or portable fan; and only a small, barely-opening front window without a screen. The lack of ventilation left the room muggy, musty, and with a strong moldy odor. Lighting was inadequate, giving the space a dark and dingy feel.
For a rate of over $200 per night, the overall condition of the property was unacceptable. The buildingâs exterior was visibly deteriorating, with siding and roofing coming loose. The staircases were rotting and unsafe. Inside, noise insulation was nonexistentâfootsteps from the room above were loud and disruptive, even when occupants were simply walking. To make matters worse, it was 30°C inside when we arrived, with no way to cool the room.
In summary, this stay was overpriced, uncomfortable, and poorly managed. I left deeply dissatisfied and regretful
I should get a refund, called hotel earlier today, told them I would not arrive before 11:30 pm. They said a key would be left under doormat of room arrived at hotel and there was no key. Was not able to access room. A reply on this issue would be appreciated.
We arrived to the hotel from the ferry from Prince Rupert and the hotel reception ( and bar) was closed. We ended up sleeping a couple of hours the before continuing our journey. The hotel should be used to people arriving from the ferry and make sure there is a way of entering the room without getting locked out, especially since there is no cell reception on that route.
Carpet had stains all over it. Room was very hot with no windows to open or air conditioning to cool it down. One good thing was restaurants were all in walking distance and so was a good coffee shop.
The washroom was disappointingly unclean, with mold on the bathtub. Paying $300 for a night in a room like this feels like a complete rip-off. I would not recommend this place.
Do not stay here. The Sportsman Inn is in fact 2 separate buildings, you don't check in at the hotel, you check in at Gus' Bar. We checked in with the bartender got our key to our room which was in a different building than the Sportsman inn. The caulking around the tub was covered in black mold so the room would not be suitable. We returned to the bar and told the bartender of the situation and that we wanted a different room. They didn't have one, we advised her that this was not acceptable and wanted to speak with the manager. This was an expedia booking so there was little they could do.She phoned the manager and left a msg, and said to come back and that the manager was on her way to deal with the situation. We were pressed for time to find alternate accommodation in Port McNeil which is very limited since the room we were offered was completely unsuitable due to the black mold. While we waited we secured accommodation at the Humpback Inn, while waiting the bartender would not give us the number to speak to the manager ourselves and we had to relay messages. In the meantime we were also in touch with expedia using the online chat to obtain an emergency refund but were advised they had to contact the hotel .we told them it was a bar and there was no active hotel number. The manager Dana finally arrived and authorized the refund with expedia. We were fortunate that we arrived early enough to secure alternate accommodation and obtain a refund.
The rooms are a lot more outdated than the pictures, isolation is poor and we could hear the guests upstairs walk during the night.
Bathroom was clean but only the hot water was working in the shower and the bathroom seals were gone/moldy.
We had a very nice stay at the Sportsman Inn on the Harbor. It was clean, convenient, and quiet. It doesn't look like much on the outside, but it is very nice inside! There are many options for restaurants and grocery stores nearby within walking distance, and it is right on the harbor front so we had a good view of boats coming and going. I am glad we chose this motel for our stay in Port McNeill.
Room was clean. Bed was comfortable. Very convenient location within walking distance of several restaurants, shops and the harbour front. Especially enjoyed the Mugs Cafe next door.
The view was lovely, walkable to restaurants. Great hikes in the area.
The unit was good for a night - the plumbing struggles when there is a lot of activity from multiple units.
The bathroom shower stall needs to be replaced.
No front desk person, had to check in down the road at a pub. Room was extremely hot when we got there, no Air Conditioning.
No spot to drop key at the end of the stay. Zero customer service. Would never stay again.