I stayed here for 2 nights with my wife and 4-year-old daughter, and it was one of the worst hotel experiences we’ve ever had.
1) Check-in was terrible. The front desk ignored us for nearly 30 minutes. No greeting, no apology, and very unprofessional service from the start.
2) They kept repeating “your room is prepaid through Expedia” as a reason for not offering any flexibility in room assignment. The tone felt dismissive and condescending, as if our booking wasn’t worth their attention.
3) The room looked nothing like the photos—worse than a Motel 8. Old, rundown, and far below what the listing suggested.
4) As Asian travelers, we felt we were treated poorly. The attitude toward us was uncomfortable and disrespectful, and it left a very negative impression.
5) The area feels unsafe, especially for families with kids. Definitely not a location I’d recommend for anyone with children.
6) The dining credit listed in the booking was never provided. This feels misleading and unacceptable.
7) After I submitted a negative check-in feedback through Expedia, the GM contacted me and offered an upgrade—but only the next day. By that point it was too late, and it felt like they only did it because they were afraid I would leave a bad rating, not because they genuinely cared about improving our stay.
Overall, this hotel felt unsafe, unprofessional, and disrespectful. I do not recommend staying here, especially if you’re booking through Expedia or traveling as an Asian family.