We enjoyed our stay overall, but we had significant difficulty accessing the building and apartment. The instructions for the building access code were very confusing. Once we final got inside, we didn’t understand that “5” referred to the floor and “5.3” referred to the apartment number, this was not clearly explained. The lockbox was also very difficult toOpen, which added to the frustration after a long travel day. When we tried to get assistance, we were asked multiple times to provide our email address, our ID number and full name, even though we already on contact back and forth.