We were very excited to start our vacation at this property. The property itself is in a beautiful location on the river.
Upon entering the home, the first thing we saw was the hallway carpet going into the master bedroom and it was dirty and stained. All of the bathroom rugs in both bathrooms which are white, weâre all filthy dirty and I had to wash them myself. There was a load of towels left in the dryer for us to fold from the previous guests.
There were mice droppings under the kitchen sink. I called the property manager and all they said was thank you for letting us know. I asked if they would send out someone to clean up the mice droppings and leave some traps. The answer was by email through VRBO
QUOTE â We see youâre not happy and you have some complaints so your option is to leave the premises expediently and youâll be credited for your unused nightsâ We were quite offended and shocked. They offered us $150 for inconvenience of leaking Kayaks. One of the reasons we rented this property was to use the Kayaks on the river. The $150 did not make up for a weeks stay without the kayaks
We also had let them know all of the kayaks leaked. They had huge holes. We took them out and they all started sinking thatâs how we found out. We asked if they could be replaced, we were told no. Telling the host about the condition of Carpets, rugs, mice droppings and Kayaks bothered them to the point that they asked us to leave. I have been using VRBO for many years and Iâve never been treated the way that I was treated as a guest at this property. I cleaned up all of the messes including the mice droppings and my husband fixed the kayaks and also the doors that didnât close properly. We were never thanked not once.
My strong advice is FIND ANOTHER PROPERTY!
The hosts of this property are really friendly and great initially, they take your money and then theyâre done you will not receive any help for any issues whatsoever.
I have never had to leave a negative review, but feel that other potential guests should know what we encountered.